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When ERP and CRM Connect in the Cloud
In early 2011 Plex Systems announced that it has integrated its software-as-a-service (SaaS) enterprise resource planning (ERP) product with salesforce.com’s

crm cloud free  ERP and CRM Connect in the Cloud In 2010, Plex Systems , after several years of obscurity, became widely recognized as the provider of Plex Online , an enterprise resource planning (ERP) solution in the cloud. For more detailed background information on this company and its product, see TEC ’s recent Certification Report as well as my 2010 blog series on Plex . The privately held company is just closing its 2010 financials, and Plex’s current state of affairs looks like this: A 27 percent growth Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm cloud free


Cloud Financials Come of Age
For finance executives, the financial advantages of cloud computing are undeniable. Shifting the costs of hardware and software from a capital investment to an

crm cloud free  Financials Come of Age For finance executives, the financial advantages of cloud computing are undeniable. Shifting the costs of hardware and software from a capital investment to an operating expense makes software-as-a-service (SaaS) more affordable, and far more accessible. Learn how SaaS financials tools can free finance executives from the constraints of on-premise solutions, allowing them to concentrate on growth, regulation, and risk. Read More...
Plymouth Rock Energy Selects Cloud Extend
Cloud Extend is a cloud business process management (BPM) application from Active Endpoints, built on its flagship BPM system, ActiveVOS, and available in

crm cloud free  own wizards in Salesforce CRM solutions to streamline and simplify sales and customer support tasks with no coding or IT support needed—on a smartphone, tablet, or desktop. The Plymouth Rock Energy call center used Cloud Extend to automate the resolution of outstanding billing issues and redefine how it connects with its customers. The initial wizard was reportedly created in just two hours and implemented within a few days. The impact on agent productivity was instant, resulting in a 20 percent gain Read More...
Beware of CRM Innovation for Innovation’s Sake
When I first wrote about the upcoming TEC CRM Buyer’s Guide focusing on innovation, I stated that customer relationship management (CRM) vendors can

crm cloud free  in the upcoming TEC CRM Buyer’s Guide, where I will be discussing cloud computing, mobile, social, and extended innovative technology for CRM. In the meantime, I welcome your thoughts on the risks of adopting innovative technology and the ways companies can reduce them. Read More...
Sage ERP and CRM Portfolio Update: Clarity at Last
Having developed an extraordinary customer experience (ECE) strategy—“Enrich, Connect, Grow”—Sage is firming up its enterprise resource planning (ERP) and

crm cloud free  has been expanding its CRM cloud solution to other regions. Sage SalesLogix Cloud provides buying and ownership experience choices. Companies that prefer to buy on-premise perpetual licenses do so for the lower TCO, existing IT infrastructure, regulation and compliance, and on-site control. On the other hand, some enterprises prefer to buy on-demand subscriptions for the instant on, the outsourced IT resources, payment flexibility, and reasons of operating expense (rather than capital expenditure). As Read More...
CRM, ERP, BI, and IT Investment-Where Do You Find the Business Benefit?
Most companies want to use customer relationship management (CRM) applications to “supercharge” their sales forces. They want to gain some advantage with

crm cloud free  because of the way CRM is implemented. Find out where a CRM implementation can get off track—and how to ensure CRM success. Read More...
Get a Grip: 5 Ways to Better Manage the Cloud
The causes of a cloud outage can differ—software updates, networking interruptions, a bolt of lightning. But one thing is for certain: a cloud computing outage

crm cloud free  a Grip: 5 Ways to Better Manage the Cloud The causes of a cloud outage can differ—software updates, networking interruptions, a bolt of lightning. But one thing is for certain: a cloud computing outage can significantly impact revenue generation, business continuity, and customer satisfaction. That’s all the more reason for companies to stay on top of their cloud computing environment. This white paper offers five ways to better manage a cloud-based IT infrastructure. Read More...
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and

crm cloud free  Cure Part One: The CRM Selection Challenge Introduction Over the past two years it seems not a week has gone by without an editorial about a failed Customer Relationship Management (CRM) project. Many articles relate CRM failure to the absence and/or weakness of business objectives driving the CRM initiative. Although this is true, many projects fail due to a poor vendor selection procedure. Starting At The Beginning Of course software tools such as business applications are necessary for the vast Read More...
8 Essential CRM Best Practices-an Executive Guide
In this informative white paper, 8 essential CRM best practicesan executive guide, you'll discover the eight key elements of highly successful CRM ...

crm cloud free  Essential CRM Best Practices-an Executive Guide Since CRM can be directly related to how much money comes in the door, shouldn't your CRM system contain all the proven CRM best practices ? Can you afford to have less than the best when it comes to dealing with your customers? In this informative white paper, 8 Essential CRM Best Practices—An Executive Guide , you'll discover the eight key elements of highly successful CRM systems—laid out for you in clear, straightforward language. So whether you're Read More...
ESG - Riverbed Whitewater: Optimizing Data Protection to the Cloud
Riverbed Whitewater leverages WAN optimization technology to provide a complete data protection service to the cloud. The appliance-based solution is designed

crm cloud free  - Riverbed Whitewater: Optimizing Data Protection to the Cloud Riverbed Whitewater leverages WAN optimization technology to provide a complete data protection service to the cloud. The appliance-based solution is designed to integrate seamlessly with existing backup technologies and cloud storage provider APIs. Read this ESG Lab report on hands-on testing of the Riverbed Whitewater appliance for ease of use, cost-effective recoverability, data assurance, and performance and scalability. Read More...
Six Reasons Why Manufacturers Should Consider Cloud ERP
To justify cloud ERP solutions in manufacturing organizations, champions are increasingly asked to prove tangible business value. In our exploration of cloud

crm cloud free  Reasons Why Manufacturers Should Consider Cloud ERP To justify cloud ERP solutions in manufacturing organizations, champions are increasingly asked to prove tangible business value. In our exploration of cloud ERP, Nucleus found that there are a number of benefits beyond total cost of ownership to deploy cloud ERP, including increased flexibility, scalability, accelerating deployment, business continuity, and usability. Download this white paper for all the details. Read More...
CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document

crm cloud free  CEO Part Two: Linking CRM with Organizational Direction Linking CRM with Organizational Direction Research that has linked the statistical relationships between organizational behavior and CRM success has identified the importance of senior management leadership and direction prior to the deployment of CRM applications. In other words, it is important that an organization pursues a strategy that is complementary to CRM before the technologies are actually introduced. Therefore, introducing CRM into an Read More...
Cloud Assets: A Guide for SMBs-Part 2
The advent of cloud computing has brought with it many considerations and challenges for organizations looking to implement cloud services, which may be

crm cloud free  Assets: A Guide for SMBs-Part 2 In the first entry of this series , I presented an overview of cloud terminology and defined the main business offerings. I also touched upon the key essentials, such as defining your needs, building your strategy for change, listing the various players, and gathering reference checks, in establishing a proper research process for implementing an “as a service” (*aaS) solution. I also emphasized the need to communicate and educate your workforce on the upcoming chan Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company

crm cloud free  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, Read More...

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