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CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

crm communications  early pioneer of hosted CRM solutions serving global customers like Pan Pacific Hotels and Resorts, Standard Chartered Bank, and TELUS Communications as well as a growing number of small to medium sized businesses who use Entellium to deploy CRM applications to automate and manage their business processes. Entellium is headquartered in Seattle, Washington with an R&D Center in Malaysia and worldwide sales operations managed via an international partner network. For more information: Please contact us: Read More
Picture Archiving Communication Systems (PACS) for the Health Care Industry
PACS (Picture Archiving Communication System) manages the storage and display of digitized diagnostic images such as x-rays, CT Scans, and ultrasounds for use by radiologists and other clinician...
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Documents related to » crm communications


Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2
In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source

crm communications  them. Are they mostly CRM software companies, social media companies, or…? A: Our partner ecosystem has two layers: We have our distribution partners, the typical value-added resellers, companies like Plus Consulting, Levementum, or Accent Gold Solutions, which are a great sales force for us—in Europe we sell primarily through these channels. The other types of partners include those for social media ( Jigsaw  and Hoover’s ) and connections (with sites like LinkedIn, CrunchBase, or ZoomInfo), and Read More
A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

crm communications  comprehensive, flexible billing, and CRM solutions with an emphasis on telecommunications customers. Under the terms of the agreement, Amdocs and IBM provide telecommunications companies with joint solutions and a range of managed services options based on IBM services expertise, including business process transformation, order management, information technology (IT) management, and additional business process support. The agreement also enables Amdocs and IBM to pursue joint sales opportunities, expand Read More
The Changing Face of CRM
The recent economic slowdown has illustrated how interwoven our global economies really are. The demands to increase enterprise performance has accelerated

crm communications  flexibility and performance. Outsourcing CRM As the current economic slowdown continues, there may be a continued demand for outsourcing CRM—specifically call centers. In the US, there are increased compliance issues that companies need to respect, particularly with regards to the vigilance of the Federal Communications Commission (FCC) to enforce “do not call” legislation. However, lower forecasted economic activity may cause some US-based organizations to consider outsourcing a portion of their Read More
Delivering Superior Customer Value in Communications Firms Enabling Optimal Offer Creation for Service Providers
In response to the harsh economic climate, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services

crm communications  Superior Customer Value in Communications Firms Enabling Optimal Offer Creation for Service Providers In response to the harsh economic climate, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. But these offers work best when they are attractive to the customer, and made in real time and through the right channel. Discover solutions that enable functionality for real-time offer management optimized within the context of enterprise Read More
How to Choose a Hosted CRM Application for SMBs
While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer

crm communications  to Choose a Hosted CRM Application for SMBs How to Choose a Hosted CRM Application for SMBs If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. NetSuite CRM+ offers powerful customer relationship management (CRM) with sales force and marketing automation, built-in order management, customer service and support, incentive compensation management and analytics. Source : NetSuite Resources Related to How to Choose a Hosted CRM Application Read More
Ebix CRM
Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital

crm communications  CRM Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective. Read More
TEC 2011 CRM Buyer's Guide
The new TEC 2011 CRM Buyer's Guide makes it easy.

crm communications  2011 CRM Buyer's Guide Want to know all about the dramatic changes in customer relationship management (CRM) software and how it impacts the way companies are doing business? The new TEC 2011 CRM Buyer's Guide makes it easy. Get the inside story on CRM innovation in cloud computing mobile CRM social CRM extended CRM functionality You'll learn about the benefits and drawbacks of the biggest trends in CRM. And how the latest CRM technology can make your company more profitable and competitive. The latest Read More
Level 3 Communications


crm communications  3 Communications Read More
Get Your Sales Team Going with Mobile CRM
As you'll discover in the executive brief. get your sales teams going with mobile crm, mobile CRM lets your sales reps perform more of the activiti...

crm communications  Team Going with Mobile CRM Are your field salespeople performing at peak ability? Are they connected and ready to do the things that bring in sales anytime and anywhere? Wouldn't it be a worthwhile objective to get your salespeople booking more face time with clients, and winning more business in less time? It's all possible, if you equip your salespeople with mobile CRM. As you'll discover in the executive brief Get Your Sales Teams Going with Mobile CRM , mobile CRM lets your sales reps perform more of Read More
On-Premise vs. On-Demand CRM
When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not

crm communications  Premise vs. On-Demand CRM When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not the least of which is choosing between an on-demand or on-premise solution. Both the on-demand and on-premise models have pros and cons, as well as risks and rewards. Download this white paper and know what you need to consider before making a final decision. Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company

crm communications  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, Read More
Top Ten Reasons Why Your CRM Should Be Microsoft Dynamics CRM


crm communications  Ten Reasons Why Your CRM Should Be Microsoft Dynamics CRM Read More
2011 Trends Report on Unified Communications
That's the job of unified communications and you can find outhow in 2011 Trends Report: Unified Communications.

crm communications  Trends Report on Unified Communications What ever happened to the good old telephone? Today, there's instant messaging, video conferencing, e-mail, faxes, blog posts, Facebook, Twitter, mobile devices, and more. How do you unify them in a coherent, consistent interface so your people can collaborate in more efficient and powerful ways? That's the job of unified communications (UC)—and you can find out how in 2011 Trends Report: Unified Communications . From the expansion of cloud-based UC offerings, Read More
Why CRM Is So Hard and What To Do About It: Data is key to making CRM work
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business

crm communications  CRM Is So Hard and What To Do About It: Data is key to making CRM work Introduction Over the next five years, companies will spend $150 billion to reinvent sales, marketing and service. Customer relationship management (CRM) is the hub of this turning wheel, and data is the axle. It's why Gartner calls managing customer-related data the number one obstacle to getting a return on CRM investments. To fully exploit the power of CRM, and to realize its much-hyped promise, organizations must first recognize Read More

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