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Abstract:
CRM Success for Fast Growing Companies: What Every Small and Midsized Business Needs to Know. Get Solutions and Other Documents
to Delineate Your Tender In Relation To CRM Success for Fast Growing Companies. When creating a seamless value chain, it is
essential to focus on the customer. However, informati (...)
Excerpt related to
crm companies:
CRM Success for Fast Growing Companies: What Every Small and Midsized Business Needs to
Know. Get Solutions and Other Documents to Delineate Your T...
Published:
2010-03-11
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Abstract:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult
to understand, more expensive to buy, more dif (...)
Excerpt related to
crm companies:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not mu...
Published:
2001-08-27
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Abstract:
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate
data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications
that must be integrated? This article compares the (...)
Excerpt related to
crm companies:
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate
data sources, or go w...
Published:
2001-09-05
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Abstract:
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus
as it begun life in 1987. Over the course of a decade or so, it added Supply Chain Management and Financials to its list
of application offerings. In the last few years, in the (...)
Excerpt related to
crm companies:
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus
as it begun life in ...
Published:
2001-11-26
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Abstract:
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior. (...)
Excerpt related to
crm companies:
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior.
Published:
2002-12-21
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Abstract:
If you've heard that a hosted pbx phone system is a smart, cost-efficient option for small to midsized businesses, but would
like to know more abo... (...)
Excerpt related to
crm companies:
Hosted CRM and PBX Buyer's Guides for Small and Midsized Companies. If you've heard
that a hosted PBX phone system is a smart, cost ...
Published:
2010-03-11
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Abstract:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation. (...)
Excerpt related to
crm companies:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software
investments. This involves creating a cost-benefit analys...
Published:
2004-07-23
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Excerpt related to
crm companies:
... […] Gabriel Gheorghio wrote a thought provoking post about Social CRM: “Open letter
to companies planning on using Social CRM” […]. ...
Published:
2010-09-07
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Abstract:
Customer experience is now a competitive differentiator. As customers become more informed and more demanding, companies
need to step outside of their comfort zone and explore non-traditional customer relationship management (CRM) areas. This
paper explores a sampling of CRM improvements that allow compa (...)
Excerpt related to
crm companies:
What’s Your Customer Experience Advantage?: New CRM Innovations from SAP Help Companies
Empower Their Employees and Gain a Competitive Edge. ...
Published:
2011-03-15
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Abstract:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training and change management. (...)
Excerpt related to
crm companies:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training a...
Published:
2005-10-22
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Abstract:
Broadbase continues its string of alliances and acquisitions by purchasing Servicesoft. The $645M purchase is a response
to the increasing demand for single vendor solutions for operational and analytical CRM applications. This news comes less
than four months after E.piphany bought Octane Software to (...)
Excerpt related to
crm companies:
Broadbase continues its string of alliances and acquisitions by purchasing Servicesoft. The $645M purchase is a response to
the increasing demand...
Published:
2000-10-05
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Abstract:
Cognos, one of the largest business intelligence and on-line analytical processing vendors, has announced an aggressive customer
relationship management initiative to supply the extensive interactive reporting, analysis, and scorecarding functionality
needed to leverage the data supplied by products like (...)
Excerpt related to
crm companies:
Cognos, one of the largest business intelligence and on-line analytical processing vendors, has announced an aggressive customer
relationship mana...
Published:
2000-11-06
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Abstract:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural
and functional differences are well understood and (...)
Excerpt related to
crm companies:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors...
Published:
2003-06-26
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Abstract:
IFS needs to bolster its brand awareness, and let the world know that they are, in fact, a real contender in the Collaborative
Commerce space. Once companies get IFS in-house and get to touch and feel it - to really understand its user interface and
ease of use advantages over many of its rivals - it oft (...)
Excerpt related to
crm companies:
IFS needs to bolster its brand awareness, and let the world know that they are, in fact, a real contender in the Collaborative
Commerce space. Onc...
Published:
2001-10-24
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Abstract:
If you've heard that a hosted pbx phone system is a smart, cost-efficient option for small to midsized businesses, but would
like to know more abo... (...)
Excerpt related to
crm companies:
Hosted CRM and PBX Buyer's Guides for Small and Midsized Companies. If you've heard
that a hosted PBX phone system is a smart, cost ...
Published:
2010-03-11
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Abstract:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the
case with Procter & Gamble, developing their own social n (...)
Excerpt related to
crm companies:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers ups...
Published:
2007-10-24
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Abstract:
When it comes to touting 200 product enhancements, what J.D. Edwards is saying is that ease of integration is important
to mid-market companies because they have less flexibility for trial and error. J.D. Edwards's CRM implementation success
through its existing customer base will testify to the reliabi (...)
Excerpt related to
crm companies:
When it comes to touting 200 product enhancements, what JD Edwards is saying is that ease of integration is important to mid-market
companies b...
Published:
2003-04-01
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Abstract:
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which
vendors embrace open architectures and inter-application messaging protocols, or find a one-stop-shop with all the software,
functionality, and interoperability one could ever ask for. (...)
Excerpt related to
crm companies:
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors
embrace open arch...
Published:
2001-11-22
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Abstract:
SLP InfoWare adds a module that identifies credit risks. (...)
Excerpt related to
crm companies:
SLP InfoWare adds a module that identifies credit risks.
Published:
2000-07-26
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Abstract:
In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many
companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation
has devoted its efforts to developing and maintaining a clie (...)
Excerpt related to
crm companies:
In today's software frenzy and with the increasing demand for applications that provide maximum return on investment,
many companies have failed t...
Published:
2004-06-15