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Software Functionality Revealed in Detail
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 crm data mediation


TEC’s New Utilities ERP Evaluation Center: A Preview
The Utilities IndustryFrom TEC’s perspective and based on our understanding of the industry, the utilities industry consists primarily of the following

crm data mediation  a customer relationship management (CRM) solution, utilities companies can take advantage of the sales and marketing functionality, which helps them manage packages, discounts and promotions. Finally, meter reading or automated meter reading system (AMRS), service contract and entitlement management, automatic service activation, and service order management are important functionality that a utilities company can look for when selecting business software. Among the functionality specific to the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » crm data mediation

Amdocs Overhauls Its Marketing


Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases profitability.

crm data mediation  noteworthy player in the CRM and call center areas, so that, in terms of the OSS side of a communication customer or a CSP, most data of any effect is captured and managed by an Amdocs solution. To that end, Amdocs ClarifyCRM product offers solutions that help companies better perform and manage selling processes across multiple sales channels. The major suite, Amdocs ClarifyCRM Service and Support , offers solutions spanning support centers, contact centers, and self-service solutions, although the Read More

A Tectonic Shift in Communications Customer Life Cycle Management


Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift since the company's initial public offering in 1998.

crm data mediation  data billing operations. Amdocs CRM 6 . Delivers out-of-the-box solutions to optimize customer-centric business processes. Amdocs Order Management 6 . A scalable order management product designed to meet the complex ordering requirements of CSPs. Amdocs Content Revenue Management 6 . Manages the content supply chain from the partner's domain, through the operator's environment, to the end consumer. Amdocs Mediation 6 . A single converged system that adapts to diverse requirements and executes large-scale Read More

When Customer Relationships Meets Business Intelligence Marketing Analysis and User Recommendations


For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where customers and the vendors benefit.

crm data mediation  and extend its functional CRM footprint and Amdocs will be able to drive its MA strategy forward, and justify its new direction to its current customers. For more information see Amdocs Overhauls Its Marketing series , Part Three. This is Part Three of a three-part note. Part One profiled SAS. Part Two discussed alliances, partnerships, and acquisitions. Challenges To compete with leading BI and data warehouse companies and enterprise resource planning (ERP) vendors that are moving into these markets, Read More

Customer Life Cycle Solutions: Strategic Alliances, Challenges, & User Recommendations


Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the form of graphs and practical reports.

crm data mediation  Hence, lots of vertical CRM versions often just present information, such as terminology, industry's specific data types, and report styles, in a different way. The difficulty of finding an in-depth vertical CRM or BI product is also further compounded by the fact that many verticals are actually sets of different sub-verticals themselves. For example, the financial services industry includes retail banking, commercial banking, insurance, brokerage, mortgage banking, and so on. Therefore, enterprises Read More

Meet PCI DSS Compliance Requirements for Test Data with Data Masking


Whether you’re working toward your first or your next payment card industry (PCI) data security standard (DSS) audit, you know compliance is measured on a sliding scale. But full compliance can’t be achieved with just one policy or technology. Using data masking, a technology that alters sensitive information while preserving realism, production data can be eliminated from testing and development environments. Learn more.

crm data mediation  PCI DSS Compliance Requirements for Test Data with Data Masking Whether you’re working toward your first or your next payment card industry (PCI) data security standard (DSS) audit, you know compliance is measured on a sliding scale. But full compliance can’t be achieved with just one policy or technology. Using data masking, a technology that alters sensitive information while preserving realism, production data can be eliminated from testing and development environments. Learn more. Read More

Data Quality Trends and Adoption


While much of the interest in data quality (DQ) solutions had focused on avoiding failure of data management-related initiatives, organizations now look to DQ efforts to improve operational efficiencies, reduce wasted costs, optimize critical business processes, provide data transparency, and improve customer experiences. Read what DQ purchase and usage trends across UK and US companies reveal about DQ goals and drivers.

crm data mediation  Quality Trends and Adoption While much of the interest in data quality (DQ) solutions had focused on avoiding failure of data management-related initiatives, organizations now look to DQ efforts to improve operational efficiencies, reduce wasted costs, optimize critical business processes, provide data transparency, and improve customer experiences. Read what DQ purchase and usage trends across UK and US companies reveal about DQ goals and drivers. Read More

Data Warehouse vs. Data Mart-Approaches to Implementing a Data Integration Solution


There continues to be a wide variety of different approaches to building a solid data management solution for your organization, and just as many consulting firms across the globe willing to help you build them. However, it’s imperative for each data management solution to specialize to the unique needs of your organization’s business users, across varying functional areas.

crm data mediation  Warehouse vs. Data Mart-Approaches to Implementing a Data Integration Solution There continues to be a wide variety of different approaches to building a solid data management solution for your organization, and just as many consulting firms across the globe willing to help you build them. However, it’s imperative for each data management solution to specialize to the unique needs of your organization’s business users, across varying functional areas. Read More

BizAutomation CRM + Business Management


BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have Microsoft Exchange on their network, or that want to subscribe to the suite via one of our hosted Exchange partners. All modules are offered in their entirety and can be used as needed, without the need to pay for add-on modules. It's the only business suite that leverages a 100 percent browser-based Web interface via Outlook Web Access (OWA) and regular Outlook.  

crm data mediation  CRM + Business Management BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have Microsoft Exchange on their network, or that want to subscribe to the suite via one of our hosted Exchange partners. All modules are offered in their entirety and can be used as needed, without the need to pay for add-on modules. It's the only business suite that leverages a 100 percent browser-based Web interface via Read More

Four Critical Success Factors to Cleansing Data


Quality data in the supply chain is essential in when information is automated and shared with internal and external customers. Dirty data is a huge impediment to businesses. In this article, learn about the four critical success factors to clean data: 1- scope, 2- team, 3- process, and 4- technology.

crm data mediation  Chain Data ERP | CRM Data | CRM Data Cleansing | CRM Consumer Data | CRM Precise Data Cleansing | CRM Data Quality | CRM Data Cleansing Tools | CRM Data Cleansing Solutions | CRM Accurate Data | CRM Source Data | CRM Data Warehousing | CRM Data Scrubbing | CRM Outsource Data Cleansing | CRM Data Bureau Services | CRM Data Cleansing Software | CRM Data Transformation | CRM Consumer Database Cleaning | CRM Cleansing Data Warehouse | CRM Data Cleansing Services | CRM Data Discovery | CRM Data Profiling | CRM Read More

Social CRM is Dead, Long Live Social Media Flavored CRM


Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare” (definition taken from The Free Dictionary). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why

crm data mediation  CRM is Dead, Long Live Social Media Flavored CRM Customer relationship management (CRM) is not and cannot really be social, since social means “ of, relating to, or occupied with matters affecting human welfare ” (definition taken from The Free Dictionary ). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why CRM is not social and why social CRM (SCRM) is Read More

CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture


To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a culture consistent with CRM can lead to a deployment strategy that is correlated with success. An interactive version of this assessment is included with this article.

crm data mediation  with Senior Management and CRM Culture CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture Featured Author - Glen S. Petersen - October 22, 2004 Review In the previous article of this series (see Searching And Establishing The Business Parameters Of CRM ) it was established that customer relationship management (CRM) is an industry where the technology has outpaced the sophistication of the user community to properly utilize the tools; particu Read More

Maximizer CRM 12: Salesforce Automation Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

crm data mediation  CRM 12: Salesforce Automation Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

Distilling Data: The Importance of Data Quality in Business Intelligence


As an enterprise’s data grows in volume and complexity, a comprehensive data quality strategy is imperative to providing a reliable business intelligence environment. This article looks at issues in data quality and how they can be addressed.

crm data mediation  Data: The Importance of Data Quality in Business Intelligence Originally Published - October 20, 2008 The zeal to get as much business data to the user as soon as possible often prevails over the establishment of processes that control the quality of data. Low data quality standards can lead to bad business decisions and missed opportunities. Even with a data warehouse that is well designed and equipped with the best tools for business intelligence (BI), users will encounter inefficiency and frus Read More

Dynamics CRM: Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

crm data mediation  the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. Read More