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Software Functionality Revealed in Detail
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 crm database connectivity


5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

crm database connectivity  Marketing and Customer Support CRM Implementation HOSTED Cost Category Year 1 Year 2 Year 3 Year 4 Year 5 5Yr TCO User License 60,000 60,000 60,000 60,000 60,000 300,000 License Support - - - - - - Profesional Services 15,000 15,000 15,000 15,000 105,000 Hardware Infrastructure 9,000 - - 9,000 - 18,000 Networking Operations - - - - - - End User Support 45,000 45,000 45,000 45,000 45,000 225,000 Customization Costs - 15,000 15,000 15,000 15,000 60,000 Training 15,000 - - - - 15,000 TOTAL 174,000 135,000

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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A Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution


SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This study, based on a client who selected the Sugar Sales Professional CRM solution, compares product functionality to the competition and highlights some of SugarCRM's open source business practices.

crm database connectivity  a number of other CRM companies provide; instead SugarCRM offers a single-tenant architecture (application and a database for each client). The company also hopes to get customers biting for its SugarCube, which is a preconfigured rack server. The SugarCube appliance comes in single or dual CPU units with a preinstalled and preoptimized Sugar Sales Professional system. The SugarCubes are LAMP systems running on Red Hat Linux with the Zend Performance Suite, which makes them the same machines the company Read More

Social PLM and CRM - Dassault Systèmes and Netvibes (Under the Exalead Brand)


The voice of the customer (VOC) concept has been around for decades, but the Internet and social media technologies have finally enabled it to its fullest degree. We have all heard of (and perhaps even contributed to) customers venting their anger or expressing their delight with some vendor’s service or some product’s characteristics and performance via online forums. A company’s ability to

crm database connectivity  PLM and CRM - Dassault Systèmes and Netvibes (Under the Exalead Brand) The  voice of the customer (VOC)  concept has been around for decades, but the Internet and  social media  technologies have finally enabled it to its fullest degree. We have all heard of (and perhaps even contributed to) customers venting their anger or expressing their delight with some vendor’s service or some product’s characteristics and performance via online forums. A company’s ability to spot market trends in a Read More

Is J.D. Edwards's CRM 2.0 (With more than 200 Enhancements) Good News?


When it comes to touting 200 product enhancements, what J.D. Edwards is saying is that ease of integration is important to mid-market companies because they have less flexibility for trial and error. J.D. Edwards's CRM implementation success through its existing customer base will testify to the reliability of its enterprise integration and what remains, is to verify the product's ability to fit verticals needs.

crm database connectivity  J.D. Edwards's CRM 2.0 (With more than 200 Enhancements) Good News? Event Summary J.D. Edwards (NASDAQ: JDEC) has recently announced the launch of CRM 2.0, delivering 200 Product enhancements. The cornerstone of their CRM offering is a lower cost of ownership specially for existing J.D.Edwards back office application customers. They claim to achieve such advantage through a thorough integration based on the company's XPI (eXtended Process Integration) technology the company's integration platform that Read More

Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 1


While Microsoft Corporation has not usually been that forthcoming about breaking down its revenues per individual product lines, during one earnings announcement call for financial analysts in 2009, the worldwide leader in software, services, and solutions for people and businesses pointed out the following three products as its best performers: SharePoint, Microsoft

crm database connectivity  8.0 , Microsoft Dynamics CRM 4.0 reduced the hardware cost per user by a whopping 94 percent (i.e., US$0.65 vs. US$10.71). In addition, the Windows Intel processor architecture reduces power consumption by 30 percent vs.  Oracle Database  10g R2 on  Sun SPARC  Enterprise T5440 server running the  Sun Solaris 10 operating system . The benchmark report also touts multiple times better results for Dynamics CRM in terms of the number of users, transactions, and response time. Customer Choice Is Good Read More

Maximizer CRM 12: CRM Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

crm database connectivity  CRM 12: CRM Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

Cutting the Risk from CRM Purchase and Deployment


Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can deploy. Indeed, many mid-market companies have chosen to roll out a “hosted” solution, whereby the solution is accessed over the Internet. However, going through the selection process has become more cumbersome recently, with more options available than ever before.

crm database connectivity  the Risk from CRM Purchase and Deployment Cutting the Risk from CRM Purchase and Deployment If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Intuit has completed the purchase of certain products from Entellium. Meet your CRM /Sales Force Automation needs with desktop and web applications developed by Intuit and trusted, third-party developers. Source : Entellium Resources Related to Risk from CRM Purchase and Deployment : Read More

Maximizer CRM 12: Salesforce Automation Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

crm database connectivity  CRM 12: Salesforce Automation Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

CRM: Past, Present, and Future


Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future.

crm database connectivity  representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future. Read More

2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

crm database connectivity  Buyer's Guide: Innovations in CRM Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More

Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM


For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important than any other.

crm database connectivity  Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM vs. Oncontact CRM Hi, I’m Larry Blitz, editor of Technology Evaluation Centers’ (TEC) Vendor Showdown series. Today's Showdown pits three leading customer relationship management (CRM) vendors’ solutions against each other in a head-to-head contest: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM . We hope you find this Vendor Showdown helpful Read More

Why Database-agnostic Enterprise Applications Are on the Way Out


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CRM-ERP


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crm database connectivity  ERP Read More

Lowering Your IT Costs with Oracle Database 11g Release 2


New versions of database software and operating systems (OSs) come out regularly. In the past, upgrading the database and OS for individual environments has been very expensive and a never-ending job—by the time all the business systems are upgraded, it’s time to start again. This white paper discusses Oracle Database 11g Release 2, which reduces the cost and risk associated with making these changes.

crm database connectivity  Your IT Costs with Oracle Database 11g Release 2 New versions of database software and operating systems (OSs) come out regularly. In the past, upgrading the database and OS for individual environments has been very expensive and a never-ending job—by the time all the business systems are upgraded, it’s time to start again. This white paper discusses Oracle Database 11g Release 2, which reduces the cost and risk associated with making these changes. Read More

Leveraging CRM for Midsize Company Growth


Customer relationship management (CRM) strategies, principles, and technologies play a pivotal role in helping organizations grow from small, entrepreneurial companies with ad-hoc processes, into several hundred million dollar powerhouses. This document covers the basics, providing some helpful guidelines, and providing a rough, general framework for you to begin your initiative.

crm database connectivity  CRM for Midsize Company Growth Customer relationship management (CRM) strategies, principles, and technologies play a pivotal role in helping organizations grow from small, entrepreneurial companies with ad-hoc processes, into several hundred million dollar powerhouses. This document covers the basics, providing some helpful guidelines, and providing a rough, general framework for you to begin your initiative. Read More