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Abstract:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data
quality issues and allow an apples to apples comparison (...)
Excerpt related to
crm decision:
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed
knowledge bases that...
Published:
2003-04-19
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Abstract:
Though many academic methods exist, few actually reach the audience they need to reach because of the barrier between academic
and business languages, as well as the ability to produce workable and usable tools. This article summarizes what I believe
are the methodologies most used in Business, and some (...)
Excerpt related to
crm decision:
... Dr. Robins currently consults for start-up and leading edge technology organizations, related to business
analytics, soft computing, CRM, Decision Support and ...
Published:
2002-03-01
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Abstract:
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding
of their functional and technical requirements and second, identifying the vendors that best match their requirements. This
article will focus on determining the functionali (...)
Excerpt related to
crm decision:
Two of the greatest challenges IT decision makers face when selecting a CRM package is first,
having a comprehensive understanding of their functi...
Published:
2003-04-18
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Abstract:
Poor measurement methods can take off millions or more from bottom lines, and contribute at least in part to project failures,
corporate inefficiencies and poor technology selections. Industry wide, they have contributed to tens of billions of dollars
of unnecessary costs. How do you avoid these expensiv (...)
Excerpt related to
crm decision:
... Dr. Robins currently consults for start-up and leading edge technology organizations, related to business
analytics, soft computing, CRM, Decision Support and ...
Published:
2002-02-28
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Abstract:
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest
independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999
with the issuance of approximately 28 million shar (...)
Excerpt related to
crm decision:
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's
second-largest independent s...
Published:
2000-01-21
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Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
crm decision:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
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Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
crm decision:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Published:
2006-11-23
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Abstract:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service
Providers (ASPs). We express our views in this regard. (...)
Excerpt related to
crm decision:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel S...
Published:
2000-05-18
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Abstract:
Vignette is IBM's latest partner. This global strategic alliance promises to boost revenue for both parties. The verdict
is still out on the impact to future software development. (...)
Excerpt related to
crm decision:
Vignette is IBM's latest partner. This global strategic alliance promises to boost revenue for both parties. The verdict
is still out on the imp...
Published:
2000-08-31
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Excerpt related to
crm decision:
... Using our decision support engine ebestmatch™ in the CRM Evaluation
Center, you can compare CRM products from customer service, analytics, or any other ...
Published:
2009-09-15
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Excerpt related to
crm decision:
... As for the future customer relationship management (CRM) offering, I could quite understand
Agresso’s initial temptation for leveraging Microsoft Dynamics ...
Published:
2008-01-28
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Abstract:
ERP remains the information backbone for contemporary manufacturing enterprises. However, today's ERP systems are required
to address more than traditional processes taking place within the walls of an enterprise. This is a concise ERP reference
guide for anyone needing a general knowledge of ERP feature (...)
Excerpt related to
crm decision:
ERP remains the information backbone for contemporary manufacturing enterprises. However, today's ERP systems are required
to address more than tr...
Published:
2001-02-05
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Abstract:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the
early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling
the "ifs" and "hows" of PLM investment. (...)
Excerpt related to
crm decision:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics
the early days of customer ...
Published:
2005-11-25
-
Abstract:
ERP remains the information backbone for contemporary manufacturing enterprises. However, today's ERP systems are required
to address more than traditional processes taking place within the walls of an enterprise. This is a concise ERP reference
guide for anyone needing a general knowledge of ERP feature (...)
Excerpt related to
crm decision:
ERP remains the information backbone for contemporary manufacturing enterprises. However, today's ERP systems are required
to address more than tr...
Published:
2001-02-05
-
Abstract:
Like so many Internet conventions, the Application Service Provider (ASP), is really a combination of two 'old' concepts,
turn key applications and outsourced services. Many of the lessons learned from these areas are directly applicable to ASP
provided applications, and many of the same questions need t (...)
Excerpt related to
crm decision:
... Part Two details the criteria for making this decision. ... may charge
by transactions and number of accounts in the Chart of Accounts while a CRM application may ...
Published:
2001-08-22
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Abstract:
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM
space and suddenly re-focus on BPM may be regarded as a not quite deliberate move, but rather as a sudden act of taking another
plunge. Is the Applix move a harbinger of the future (...)
Excerpt related to
crm decision:
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision
to abandon the CRM space and suddenly re-fo...
Published:
2003-03-11
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Excerpt related to
crm decision:
... The information below is based on a real-life CRM selection project, but I have modified
some of the data in order to respect confidentiality agreements still ...
Published:
2010-01-20
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Excerpt related to
crm decision:
... BPM Business Intelligence CAD Cloud Computing collaboration CRM eam ERP ...
Articles; Decision Support; Evaluation Centers; RFP Templates; Software Evaluation Reports ...
Published:
2007-11-02
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Excerpt related to
crm decision:
... BPM Business Intelligence CAD Cloud Computing collaboration CRM eam ERP ...
Articles; Decision Support; Evaluation Centers; RFP Templates; Software Evaluation Reports ...
Published:
2009-05-08
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Excerpt related to
crm decision:
... when shopping online, these systems should deliver real-time decision-making capabilities.
... CRM vendors are also offering more industry-specific solutions by ...
Published:
2010-02-04