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Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
crm description:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
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Abstract:
The Surado CRM Sales module empowers sales teams by providing an intuitive system that presents a comprehensive single view
of the customer across your entire organization. Combine this with a powerful knowledge base and automated business rules
to create a consistent sales methodology throughout your en (...)
Excerpt related to
crm description:
... Source: Surado Solutions. Document Type: White Paper Description: The Surado CRM
Sales module empowers sales teams by providing an intuitive system that ...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) solutions can help you achieve success by managing your company’s customer-facing
processes and implementing a customer-centric vision. But to make the most of CRM’s benefits, you should weigh and consider
the options by answering key questions about your proces (...)
Excerpt related to
crm description:
... Source: CDC Software. Document Type: White Paper Description: Customer relationship
management (CRM) solutions can help you achieve success by managing your ...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) has become increasingly popular, and provides enormous benefits to businesses that
adopt it. So why does it encounter so much “what’s-in-it-for-me” resistance from frontline salespeople? Often, the reason
is because they view CRM as strictly a management tool. (...)
Excerpt related to
crm description:
... Source: Oracle. Document Type: White Paper Description: Customer relationship management
(CRM) has become increasingly popular, and provides enormous benefits ...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) solutions have changed. What was once used to help sales personnel maintain records
of contacts, sales-related activities, and individual team progress has now become so much more. But since CRM is now intertwined
with other sales management solutions, it has left b (...)
Excerpt related to
crm description:
... Sales Force. Source: NetSuite. Document Type: White Paper Description: Customer relationship
management (CRM) solutions have changed. ...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) is more than just software or a set of processes--it's a business culture solidly
focused on winning and keeping the right customers. A good CRM solution builds value to your business. Learn about the value
of an integrated CRM suite. (...)
Excerpt related to
crm description:
... Source: Sage. Document Type: White Paper Description: Customer relationship management
(CRM) is more than just software or a set of processes--it's a business ...
Published:
2010-03-11
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Abstract:
When considering a customer relationship management (CRM) solution, it’s critical to understand the needs of your sales team.
All too often, CRM applications have too much depth and complexity—and as a result, they fall into disuse. Some features may
actually increase the effort of your sales people (...)
Excerpt related to
crm description:
... Source: C2 CRM. Document Type: White Paper Description: When considering
a customer relationship management (CRM) solution, it’s critical to understand the ...
Published:
2010-03-11
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Abstract:
Data entry and error correction are key roadblocks to return on investment (ROI) from customer relationship management (CRM)
software. Manual data entry is time-consuming, and reduces staff effectiveness by taking them away from potential sales opportunities.
Automating data entry is one way to reduce mi (...)
Excerpt related to
crm description:
Evaluating the ROI from CardScan Pro for CRM. Source: CardScan. Document Type: White Paper Description:
Data entry and error correction are key roadblocks to ...
Published:
2010-03-11
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Abstract:
For small businesses with limited budgets and IT support, customer relationship management (CRM) has been out of reach. Until
now, these small companies have missed out on the benefits provided by CRM because most applications were built for larger
companies. New technology, however, has now emerged that (...)
Excerpt related to
crm description:
What Small Businesses Should Know about CRM. Source: Centerbase. Document Type: White Paper Description:
For small businesses with limited budgets and IT support ...
Published:
2010-03-11
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Abstract:
Customer demand has pushed customer relationship management (CRM) business solutions to higher levels of technological innovation
and integration resulting in more user-friendly and cost-effective solutions that deliver measurable results to both the users
and the organization. In this paper we outline h (...)
Excerpt related to
crm description:
... Source: Gush*. Document Type: White Paper Description: Customer demand has pushed customer
relationship management (CRM) business solutions to higher levels of ...
Published:
2010-03-11
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Abstract:
The road to implementing customer relationship management (CRM) systems is fraught with risk and littered with failure. Paradoxically,
reams have been written by industry practitioners explaining why CRM projects fail, yet the same patterns and mistakes are
repeated—over and over again. While there is (...)
Excerpt related to
crm description:
Document Type: White Paper Description: The road to implementing customer relationship management (CRM)
systems is fraught with risk and littered with failure. ...
Published:
2010-03-11
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Abstract:
Choosing an on-demand customer relationship management (CRM) vendor can be a daunting task, especially for the price conscious
consumer who lacks the budget for intensive research. A true CRM vendor should have pre-integrated sales, marketing, and
customer support. Look for easy access to software free (...)
Excerpt related to
crm description:
Document Type: White Paper Description: Choosing an on-demand customer relationship management (CRM)
vendor can be a daunting task, especially for the price ...
Published:
2010-03-11
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Abstract:
Hearing confusing messages from your customer resource management (CRM) and enterprise resource planning (ERP) vendors? You
may be dealing with dozens of software vendors and system integrators, each one praising the benefits of his solution. Among
these proposals, one claims not only to efficiently man (...)
Excerpt related to
crm description:
... Source: Baseline Consulting. Document Type: White Paper Description: Hearing confusing
messages from your customer resource management (CRM) and enterprise ...
Published:
2010-03-11
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Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved
from e-mail management into service experience management. See how KANA's software and service offerings help more than 600
customers manage the entire customer service lifecycl (...)
Excerpt related to
crm description:
... landscape. Vendor Spotlight: KANA Software. Source: Technology Evaluation Centers. Description:
Welcome to TEC's Vendor Spotlight series. ...
Published:
2011-04-26
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Abstract:
Customer relationship management (CRM) is the first and foremost strategy and corporate philosophy that puts the customer
at the center of business operations so as to increase profits by improving customer acquisition and retention. It involves
identifying high-value customers and automating processes s (...)
Excerpt related to
crm description:
... Source: Surado Solutions. Document Type: White Paper Description: Customer relationship
management (CRM) is the first and foremost strategy and corporate ...
Published:
2010-03-11
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Abstract:
Your customer relationship management (CRM) solution must be able to deliver across marketing, sales, and service while offering
user scalability, data scalability, and network performance. But you may not have considered how network performance can affect
other aspects of your company’s performance. L (...)
Excerpt related to
crm description:
... Source: Microsoft. Document Type: White Paper Description: Your customer relationship
management (CRM) solution must be able to deliver across marketing, sales ...
Published:
2010-03-11
-
Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved
from e-mail management into service experience management. See how KANA's software and service offerings help more than 600
customers manage the entire customer service lifecycl (...)
Excerpt related to
crm description:
Vendor Spotlight: KANA Software. Source: Technology Evaluation Centers. Document Type: TEC Report Description:
Welcome to TEC's Vendor Spotlight series. ...
Published:
2011-04-26
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Abstract:
The future of customer service management (CRM) is changing—and SAP’s CRM 5.2 is a big part of the reason. SAP is known for
constantly enhancing its products—whether it’s changing its tier architecture or introducing new dimensional components. But
its latest in CRM technology provides many new f (...)
Excerpt related to
crm description:
... Source: Infosys Technologies. Document Type: White Paper Description: The future of
customer service management (CRM) is changing—and SAP’s CRM 5.2 is a big ...
Published:
2010-03-11
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Abstract:
Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of
their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of
what they need from a CRM solution—as well as of what CR (...)
Excerpt related to
crm description:
... Source: SYSTIME Computer Corporation. Document Type: White Paper Description: Why do
some customer relationship management (CRM) implementations fail? ...
Published:
2010-03-11
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Abstract:
Choosing the right customer resource management (CRM) application involves looking at its ability to solve many business
challenges—both expected and unexpected. Analyzing CRM applications for their problem-solving acumen can help your business
successfully select a platform that improves the way you d (...)
Excerpt related to
crm description:
... Source: Consona. Document Type: White Paper Description: Choosing the right customer
resource management (CRM) application involves looking at its ability to ...
Published:
2010-03-11