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Compiere ERP & CRM
Compiere is an open source ERP software application with fully integrated CRM software solutions. The firm provides a comprehensive solution for small and

crm documentation doc  ERP & CRM Compiere is an open source ERP software application with fully integrated CRM software solutions. The firm provides a comprehensive solution for small and medium enterprises (SMEs) in distribution and service on a global basis and covers all areas from customer management and supply chain to accounting. Compiere Open Source ERP & CRM especially supports service and distribution (retail and wholesale) industries with an integrated web store, covering material management, purchasing sales, Read More
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm documentation doc


Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

crm documentation doc  Ciboodle-One More BPM-Centric CRM Provider The obvious interaction between business process management (BPM) and customer relationship management (CRM) in the business realm has not been that natively embraced by software providers in their offerings (for more analysis, read TEC ’s blog post ). Some exceptions are Pegasystems (including Chordiant , read here ), Consona CRM (including former Onyx , SupportSoft , and KNOVA , read here ), and KANA Software (read here ). To be fair, Microsoft Dynamics C Read More
TEC Talks to the Compiere ERP/CRM ProjectFree and Open Source Software Business ModelsPart Three: Compiere/ComPiere
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open Source software. Jorg explains some of

crm documentation doc  http://www.compiere.org ) ERP and CRM solution. Compiere, like OFBiz, is an open source project. Compiere runs on a combination of open source and proprietary platforms. This is Part Three of a three-part series. Part One was based on a discussion with David Jones, leader of the Open For Business project and in Part Two we talked with the CEO of OpenMFG, Edward L. Lilly, Jr. Part Three—Compiere/ComPiere Jorg Janke began developing the Compiere project in 1999 (for a detailed analysis see the ERP Read More
War Looms in the On-demand CRM Market (and Beyond)-But Will You Profit from It?
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own

crm documentation doc  Looms in the On-demand CRM Market (and Beyond)-But Will You Profit from It? Salesforce.com: On-demand in Demand Salesforce.com (NYSE: CRM), sometimes informally referred to as SFDC, has come a long way since introducing its on-demand customer relationship management (CRM) service in February 2000. One of the keys to its success was its self-described guiding design principles for Salesforce.com's software as a service (SaaS)—see What Is Software as a Service? ), which will be referred to as service Read More
A guide to the benefits, technology and implementation essentials of CRM & SFA solutions
Companies spend staggering investments to make and keep their offerings competitive. By providing a centralized location to store account history and detailed

crm documentation doc  Sales Process Development | CRM Sales Process Documentation | CRM Sales Process Guide | CRM Sales Process Implementation | CRM Sales Process Improvement | CRM Sales Process Management | CRM Sales Process Management Software | CRM Sales Process Methodology | CRM Sales Process Model | CRM Sales Process Planning | CRM Sales Process Presentation | CRM Sales Process Review | CRM Sales Process Solutions | CRM Sales Process Strategy | CRM Sales Process System | CRM Sales Process Templates | CRM Sales Process Read More
Aplicor
The Aplicor software solution is an integrated, wireless, and web-based CRM suite that includes sales force automation (SFA), marketing automation, project

crm documentation doc  integrated, wireless, and web-based CRM suite that includes sales force automation (SFA), marketing automation, project office, customer support, and an enterprise portal. Read More
SemaTree ECS
SemaTree ECS is a J2EE compliant CRM solution with a proven feature set, customizable, with excellent performance characteristics. As an out of the box

crm documentation doc  is a J2EE compliant CRM solution with a proven feature set, customizable, with excellent performance characteristics. As an out of the box application, we provide classical CRM functionality, managing touchpoints of your customers. Our solution is customizable, and can be deployed as a globally available web-application. Our price point and feature set, scaling to hundreds of users with the performant j2ee platform, makes a winning combination for any size organization. Read More
CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer

crm documentation doc  Solutions: Be the Customer CRM and Technological Solutions: Be the Customer R. Garland - June 22, 2001 Introduction  Be the bagel. It was a refrain I heard often in a metalworking shop class I took in one of my engineering classes back in college. The purpose of the class was for the students to both design and build an original device of their own creation, with the purpose of helping them understand that engineers can't work in a vacuum, and they need to understand the implications of their design Read More
Case Study: Levi Strauss & Co.
Levi Strauss SA needed a marketing application that would support its customer relationship management (CRM) programs. In addition to insight into customer

crm documentation doc  its customer relationship management (CRM) programs. In addition to insight into customer behavior, Levi’s wanted to know about customers’ preferred communication channels and their response to brand campaigns. Learn about the solution that helps Levi’s achieve this, as part of Levi’s Loop program, by expanding the company’s communication channels. Read More
The Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties
The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization

crm documentation doc  Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization options across a variety of large-scale CRM instances. Based on years of research and development expertise, this approach lends itself not only to regulatory compliance and reporting solutions but also to ease of use, maintainability, and security. Find out how. Read More
Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation
Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of

crm documentation doc  New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements Read More
Enterprise CRM Platform (ECP)
ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in

crm documentation doc  CRM Platform (ECP) ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in a comprehensive, industry-specific solution. Read More
TEC 2011 CRM Buyer's Guide
The new TEC 2011 CRM Buyer's Guide makes it easy.

crm documentation doc  2011 CRM Buyer's Guide Want to know all about the dramatic changes in customer relationship management (CRM) software and how it impacts the way companies are doing business? The new TEC 2011 CRM Buyer's Guide makes it easy. Get the inside story on CRM innovation in cloud computing mobile CRM social CRM extended CRM functionality You'll learn about the benefits and drawbacks of the biggest trends in CRM. And how the latest CRM technology can make your company more profitable and competitive. The latest Read More
Winner Takes All - Siebel Ousts SalesLogix From Solomon’s Deal
Much sooner than its ERP counterparts had done it in their respective market, Siebel has been making a big push into the CRM mid-market with the introduction of

crm documentation doc  SalesLogix - Solomon IV CRM integration originally announced in March 2000 (See TEC News Analysis Yet Another ERP/CRM Partnership ) before it was acquired by Great Plains. Shortly after Great Plains announced that it would acquire Solomon Software, Great Plains and Solomon team members began an extensive re-evaluation of Solomon CRM strategy that would offer its channel the best short- and long-term business opportunities. It became obvious that Solomon could leverage Great Plains' head start in Read More
Enterprise On-Demand CRM Comparison Guide
This guide provides a feature list comparison of 12 on-demand CRM products for businesses.

crm documentation doc  On-Demand CRM Comparison Guide This guide provides a feature list comparison of 12 on-demand CRM products for businesses. Read More

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