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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm dynamics mobile


Dynamics CRM
Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) solution comprised of a robust suite of sales, marketing, and customer

crm dynamics mobile  CRM Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) solution comprised of a robust suite of sales, marketing, and customer service capabilities. The product offers businesses of all sizes a fast, flexible, and affordable solution for finding, winning, and growing profitable customer relationships. Native Office Outlook integration encourages rapid user adoption, improves productivity, and helps streamline business processes for greater overall impact. Microsoft

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » crm dynamics mobile

The Lesser-Known (Social) Facts about Microsoft Dynamics CRM


With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC principal analyst P.J. Jakovljevic talks with the CRM product manager on how the product’s lesser-known facts, including new social collaboration and customer service capabilities, meet customers’ changing needs and sustain the product’s stronghold of the CRM market.

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Microsoft Releases Dynamics CRM Sales Productivity Solution


Microsoft announces a new Sales Productivity solution, an integrated product combining Microsoft Dynamics CRM Online Professional with Office 365 and Power BI. The new tool will enable sales people to increase their productivity—allowing them to work across their enterprise and with partners and customers directly.

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Parature to Bolster Microsoft Dynamics CRM


Microsoft just announced that it has acquired Parature, a cloud-based customer engagement solutions provider, and will add a leading customer self-service suite to Microsoft Dynamics CRM. TEC’s P.J. Jakovljevic takes a closer look at what the acquisition means for Microsoft Dynamics customers.

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Microsoft Dynamics CRM Getting More Socially Insightful


Microsoft has announced a strategic alliance with InsideView whereby InsideView for Sales will be integrated into Microsoft Dynamics CRM Online, bringing social insight capabilities into Microsoft Dynamics CRM through the integration of real-time company and contact information from 30,000 sources. Microsoft has also announced that the new version of Microsoft Dynamics CRM is now available

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A Guide to Successfully Deploying Enterprise Mobile Applications


Today, more and more companies are launching mobile applications, creating a mobile professional workforce across job roles and categories. This white paper provides a framework for CIOs on how to create a mobile application strategy for their business. It gives a step-by-step guide to the different stages involved, from choosing a focus, to building and deploying, to the ongoing support of enterprise mobile applications. Read more.

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Red Hat Feeds on Mobile


Red Hat announced its intent to acquire FeedHenry, an Irish enterprise mobile application platform provider, for €63.5 million (US$81.9 million) in cash. The acquisition enables Red Hat to support mobile application development in public and private cloud environments.

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Social CRM is Dead, Long Live Social Media Flavored CRM


Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare” (definition taken from The Free Dictionary). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why

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CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM


Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success and failure to emerge from the same initiative. Clearly defining the objective, implementing holistic best practices, and ensuring that senior management understands CRM as a business strategy can help maximize a CRM investment.

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Market Report: Mobile HCM


TEC recently asked end users all about their mobile HCM needs, usage, and challenges, and then asked vendors about their mobile HCM offerings and target markets. We discovered that while most participants in our survey either currently use mobile HCM technology or are considering doing so in the future, end users seem to be taking advantage of HCM mobile capabilities to complete well-known routines rather than explore new possibilities such as HR analytics. Read TEC's mobile HCM market report to find out more results of the survey and get HCM analyst Raluca Druta's take on mobile employees and how mobility fits in with HR practices.

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Mobile Application Momentum


With the boom in sales of smart mobile handsets, the opportunity for developing and selling mobile applications is ever more appealing. But the market is changing and evolving rapidly, with new concepts and technologies vying for attention. Discover why, in order to gain momentum, mobile applications need to have both appealing value for customers and the most appropriate, rapid, and wide-reaching routes to market.

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