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Abstract:
Baan is now iBaan, fully focused on the Internet via Portals and web technologies, across CRM, ERP, and SCM spaces. (...)
Excerpt related to
crm e service document:
Baan is now iBaan, fully focused on the Internet via Portals and web technologies, across CRM, ERP, and SCM spaces.
Published:
2001-09-20
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Abstract:
IFS arrived over five years ago on U.S. shores, with a Christmas-bag full of software components that run from the front-office
to back-office and back again. They’re here to play, to get recognized, and win some big Collaborative Commerce engagements.
We’ll see if they’ve got the stuff to do it. (...)
Excerpt related to
crm e service document:
IFS arrived over five years ago on US shores, with a Christmas-bag full of software components that run from the front-office
to back-office and...
Published:
2001-10-22
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Abstract:
Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement,
and SCM into one coherent system within and between organizations. This is the stuff system integrators dream of. (...)
Excerpt related to
crm e service document:
Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement,
and SCM into one coherent...
Published:
2001-09-13
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Abstract:
When government agencies use a customer relationship management (CRM) solution for e-service, they can deliver timely information,
put citizens in control, and improve the agency’s communication with its constituents. Citizen satisfaction will improve while
you save budget dollars. And with the proper (...)
Excerpt related to
crm e service document:
... Source: C2 CRM. Document Type: White Paper Description: When government
agencies use a customer relationship management (CRM) solution for e-service,
they can ...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
crm e service document:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
In today’s global marketplace, subtle and complex changes in consumer relationships can directly impact your brand equity,
owing mainly to an unprecedented glut in information. Add to this consumer expectations for seamless, consistent service,
and you’ll find it a challenge to attract, serve, and re (...)
Excerpt related to
crm e service document:
... consumer expectations for seamless, consistent service, and you ...
transition intelligently to the e-customer relationship management (CRM) model today ...
Published:
2010-03-11
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Abstract:
Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver
great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many
executives who would have a heart attack if their (...)
Excerpt related to
crm e service document:
The Insider’s Guide to Great Customer Service on the Web. Source: RightNow Technologies. Document
Type: White Paper Description: Companies that provide ...
Published:
2010-03-11
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Abstract:
While companies are investing heavily in e-commerce and e-service deployments, the customer is in the driver’s seat. Customers
are influenced by the quality of the Web sites they visit, and their perceptions are increasingly shaped by their experiences
with social networking sites. Learn how companies (...)
Excerpt related to
crm e service document:
... Source: SAP. Document Type: White Paper Description: While companies are investing heavily
in e-commerce and e-service deployments, the customer is in the driver
...
Published:
2010-09-01
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Abstract:
Abrica.net is a "software-as-service" collaboration solution that enables supply chain partners, of all sizes, to quickly,
easily and inexpensively exchange business documents. To send a supply chain document, simply "print" it to the Abrica printer. (...)
Excerpt related to
crm e service document:
Document Type: White Paper Description: Abrica.net is a "software-as-service"
collaboration solution that enables supply chain partners, of all sizes, to ...
Published:
2010-03-11
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
crm e service document:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Real estate firm The Norris Group was holding ten years of customer history with an online e-mail marketing vendor. Costly
errors, data loss, and the lack of vital features convinced the firm to find a new solution that would store data and make
it available whenever needed. Find out how the new online s (...)
Excerpt related to
crm e service document:
... Real Estate Firm Adopts Microsoft Dynamics CRM Online to ... Source:
Microsoft. Document Type: Case Study Description: Real ... history with an online e-mail
marketing ...
Published:
2010-03-11
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Abstract:
This paper evaluates various service software solutions for customer service and business process professionals to create
differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service
options, and demand real-time responses. Also, social media (...)
Excerpt related to
crm e service document:
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010. Source: SAP. Document
Type: White Paper Description: This paper evaluates various service ...
Published:
2011-03-14
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Abstract:
10 Reasons Why e-Commerce Fails. 1. Lack of Strategic Direction, 2. Poor User Interface,... “Build it and they will come”
is not a strategy for e-commerce success. You wouldn’t expect a new store to bring in business without advertising and promotion,
so why would you build a Web site and expect it (...)
Excerpt related to
crm e service document:
10 Reasons Why e-Commerce Fails. 1. Lack of Strategic Direction, 2. Poor User Interface,... “Build it and they will come”
is not a strategy for ec...
Published:
2010-03-11
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Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
crm e service document:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
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Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved
from e-mail management into service experience management. See how KANA's software and service offerings help more than 600
customers manage the entire customer service lifecycl (...)
Excerpt related to
crm e service document:
... Source: Technology Evaluation Centers. Document Type: TEC Report ...
in 1996 that has evolved from e-mail management into service experience management. ...
Published:
2011-04-26
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Abstract:
A residential and commercial junk removal company with a toll-free call service was using an industry-specific customer relationship
management (CRM) solution that couldn’t be customized. The company needed a CRM system that could capture, share, and use
customer data specific to its operations, to acq (...)
Excerpt related to
crm e service document:
Case Study: Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online. Source:
Microsoft. Document Type: Case Study Description: A residential and ...
Published:
2010-03-11
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Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
crm e service document:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
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Abstract:
The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to
long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship
management (CRM) software from Microsoft Dynamics, recently (...)
Excerpt related to
crm e service document:
Case Study: CRM Solution’s Superior Workflows and Multitenancy Create Stronger Customer Service.
Source: Microsoft. Document Type: Case Study Description: The ...
Published:
2010-03-11
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Abstract:
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction,
reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services,
and the tools available to deliver service to maximize cu (...)
Excerpt related to
crm e service document:
... Source: Surado Solutions. Document Type: White Paper Description ...
and how customer self-service is tied to ... big picture" of customer relationship
management (CRM). ...
Published:
2010-03-11
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Abstract:
By focusing on improving and optimizing the processes instead of only the departments, any user company should be better
aligned and prepared to take on the challenges ahead. (...)
Excerpt related to
crm e service document:
By focusing on improving and optimizing the processes instead of only the departments, any user company should be better aligned
and prepared to t...
Published:
2006-01-11