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Enlightened Self-interest Launches CRM Information Source
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products covering the use of technology to

crm editorial  that does not have CRM and personalization in its strategic plan should start looking for the nearest exit ramp from the information highway. Peppers and Rogers Group has the ability to bring to the table industry leaders to philosophize and discuss trends, and to have them joined by users of various products who can discuss real-world experiences. The publications from this venture are likely to be an excellent source of information in an area where it's almost impossible to learn too much. B2B websites Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm editorial


Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Two: Business Process Modeling
Business processes must be enabled across the artificial boundaries of disparate applications that must work together to support these business processes. To

crm editorial  applications like SCM and CRM, it is important to be able to model the application to how an organization does business with trading partners, and not be constrained by the software. The need for SOA, Web services, and BPM has been boosted by these external processes, which are most often automated workflows that involve multiple companies and a diversity of existing enterprise systems. These workflows send messages through application programming interfaces (APIs) to and from the various disparate Read More...
Enterprise Software Trends: A Look Back at 2012
Here’s what TEC analysts have to say about some of the more significant enterprise software developments of 2012.Aleksey Osintsev, TEC Research Analyst, on

crm editorial  all. Raluca Druta, TEC CRM Analyst, on customer value co-creation: Customer value co-creation was, in my opinion, the most spectacular development of the year. In 2012 more companies acknowledged that the knowledge a person accumulates from using a product is priceless, and as such, customers need to be involved in product and service development. As word-of-mouth now spreads across ever larger, global communities, organizations have lost their controlling power over what people consume. Nevertheless, Read More...
READER’S POLL: What Type of Software or Business Area Are You Interested in Learning More About?
TEC’s research analysts are currently putting together a calendar of enterprise software buyer’s guides for 2011. Our Buyer Guides and State of the Market

crm editorial  Mobile Customer Relationship Management (CRM) Software as a Service (SaaS) for Human Resource Management (HRM) Product Lifecycle Management (PLM) for Fashion Retail Enterprise Collaboration Software Help Desk/Customer Support Software Enterprise Resource Planning (ERP) for the Services Industry Software as a Service (SaaS) for Financials Software as a Service (SaaS) for Manufacturing Aerospace & Defense Manufacturing Medical/Tech Manufacturing Human Capital Management The Cloud ERP for Distribution Read More...
TEC's Industry News Watch: This Week in Enterprise Software News
SOFTWARE SELECTIONS AND GO-LIVESU.S. Army selects HP for enterprise cloud computing servicesCloud computing

crm editorial  relationship with Microsoft Dynamics CRM. The Acquire team is working the Dynamics AX teams right now as well; they reportedly met together several times during Convergence 2012. Cincom will continue to develop its native CONTROL ERP application in conjunction with an entirely new suite of applications that it's designing right now for Dynamics AX. As Cincom is really good at bid, proposal, and quote management from the Acquire CPQ/Q2O side, it has applications under development on the AX platform that Read More...
Top 10 Features Small and Medium Businesses Should Seek in a CRM Solution
Once thought of as only relevant for enterprises, customer relationship management (CRM) technology is increasingly being used by small and medium businesses

crm editorial  Should Seek in a CRM Solution Once thought of as only relevant for enterprises, customer relationship management (CRM) technology is increasingly being used by small and medium businesses across industries. So, as you evaluate your options, you need to determine which solution will best meet your organization's marketing, sales, and business needs in the present and as it grows. Read about the top 10 features small and medium businesses should look for in a CRM solution. Read More...
Exactus CRM
EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service

crm editorial  CRM EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. It also offers complete customer history overviews, automated event management, and search functionality within a knowledge base. Read More...
Benefits of On-demand CRM over Traditional Installed-On-Premise CRM Software Solutions
The high price and complexity of traditional, installed, on-premise enterprise software has left small and medium businesses (SMB) unable to obtain true

crm editorial  of On-demand CRM over Traditional Installed-On-Premise CRM Software Solutions The high price and complexity of traditional, installed, on-premise enterprise software has left small and medium businesses (SMB) unable to obtain true integrated customer relationship management (CRM) and enterprise resource planning (ERP) software. On-demand, software as a service is changing all that. The lower costs and the short implementation period for an on-demand customer relationship management solutions make Read More...
Saleslogix CRM Best Practices Guide
Find out in the saleslogix CRM guidebook by nucleus research, a leading research analyst firm.

crm editorial  CRM Best Practices Guide SalesLogix is a popular mid-market customer relationship management (CRM) solution that can grow your business by helping you acquire new customers and expand your existing accounts. Its relatively low cost and rapid deployment time means you can quickly enjoy the benefits of increased sales and profits. But how can you use SalesLogix CRM to your maximum advantage? And what are the best practices associated with it that you can pick up and profit from? Find out in the Sal Read More...
C2 CRM


crm editorial  CRM Read More...
Oncontact CRM
Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that

crm editorial  CRM Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that automates the sales, marketing, and service areas of mid-market organizations. It can be user-customized through Customizer and Navigator, the built-in toolkits. Read More...
BizAutomation CRM + Business Management
BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have

crm editorial  CRM + Business Management BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have Microsoft Exchange on their network, or that want to subscribe to the suite via one of our hosted Exchange partners. All modules are offered in their entirety and can be used as needed, without the need to pay for add-on modules. It's the only business suite that leverages a 100 percent browser-based Web interface via Read More...
CRM for Manufacturing vs. Regular CRM
A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and

crm editorial  for Manufacturing vs. Regular CRM A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and production departments within a manufacturing company, mentioned some customer relationship management (CRM) vendors that seem to have adapted their products for the manufacturing industry, and I also promised I would get back to you with more information on these products. Why do Manufacturing Companies Need a Read More...
How to Choose a Hosted CRM Application for SMBs
While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer

crm editorial  to Choose a Hosted CRM Application for SMBs How to Choose a Hosted CRM Application for SMBs If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. NetSuite CRM+ offers powerful customer relationship management (CRM) with sales force and marketing automation, built-in order management, customer service and support, incentive compensation management and analytics. Source : NetSuite Resources Related to How to Choose a Hosted CRM Application Read More...
CRM Without Compromise: A Strategy for Profitable Growth
Find out in CRM Without Compromise: A Strategy for Profitable Growth.

crm editorial  help make it happen. CRM is designed to help you maximize sales from existing customers and bring in new accounts. But how does CRM work? What are its key components? And how can you employ it to make your organization more profitable? Find out in CRM Without Compromise: A Strategy for Profitable Growth . You'll learn about CRM from all the key angles: strategy, challenges, framework, and execution—along with tips and best practices for every step along the way. You'll also find out about the critical Read More...

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