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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm erp eai methodologies integration


BI Market Consolidation Compared to ERP Market Consolidation
The BI market is ripe for consolidation, but not necessarily for the reason of capturing the scarce remaining market share like in the ERP case, but more likely

crm erp eai methodologies integration  of the SCM and CRM markets, these advantages will diminish as the ERP vendors continue to improve their analytic capabilities and accessibility and add universal interfaces, including the new Web Service standards to facilitate access and integration of data outside their own environment. Thus, the BI vendors need to establish as strong a hold on the market as possible before the enterprise and platform vendors, some of which have begun to embed BI within their relational databases, catch up, despite

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Glossary of Enterprise Applications Terminology Part One: Accounts Payable Through Internet


As enterprise applications systems developed over time, a continuous stream of new terminology surfaced. This is a glossary of those terms.

crm erp eai methodologies integration  . Accounts Payable through CRM accounts payable (AP) : The value of goods and services acquired for which payment has not yet been made. accounts receivable (AR) : The value of goods shipped or services rendered to a customer on which payment has not yet been received. Usually includes an allowance for bad debts. advanced planning and scheduling (APS) : Techniques that deal with analysis and planning of logistics and manufacturing over the short, intermediate, and long-term time periods. APS describes Read More

The Pros and Cons of Collaborative Planning


Among the promises of collaboration are real-time information sharing, the ability to maintain personalized relationships between buyers and sellers, and greater efficiency for all companies joined in the expanded enterprise. Unfortunately, excitement surrounding B2B collaboration often drowns out the simple truth that collaboration products are still in a formative stage and their promise, largely unfulfilled.

crm erp eai methodologies integration  Pros and Cons of Collaborative Planning The Pros and Cons of Collaborative Planning S. McVey - September 12, 2000 Overview The rapid advance of the Internet and related technologies are quickly turning business-to-business collaboration into a reality. Among its promises are real-time information sharing, the ability to maintain personalized relationships between buyers and sellers, and greater efficiency for all companies joined in the expanded enterprise. Unfortunately, excitement surrounding B2B Read More

SAP Weaves Microsoft .NET And IBM WebSphere Into Its ESA Tapestry Part Three: Challenges and User Recommendations


One should imagine how humongous the job of delivering plug-and-play packaged middleware components for a number of other disparate applications SAP will attempt to enshroud in its xApps will be. In practice, the drawbacks of heterogeneous environment will not be eliminated – while communication between disparate applications will be eased, matching the business model across these remains the challenge and remains subject to individuals’ business acumen.

crm erp eai methodologies integration  management module within mySAP CRM to SAP Advanced Planning and Optimization product ( mySAP APO ), for global Available-to-Promise (ATP) functionality, might alleviate the above doubts. Then again, one has to be careful to prevent xApps from becoming an internal competitor with the core product suite development. At the moment, SAP is not clear about which mechanism will, for example, prevent the core CRM or PLM teams from developing functionality as part of its application suite that might compete, Read More

Application Software Outsourcing: Six Experiences to Consider When Choosing the Best Provider


When there is an outsourcing failure in the application software area, “poor partner performance” is a reason that frequently appears in the post-mortem report. But, who is responsible for choosing the outsourcing provider? Instead of blaming the lousy job that you’ve received, it is more helpful to investigate how you have ended up with this incapable partner if you don’t want to fall into the

crm erp eai methodologies integration  (ERP), customer relationship management (CRM), supply chain management (SCM), product lifecycle management (PLM), and so on. Here, we use the word “domain” to distinguish from service sector discussed previously. These different domains use different methodologies and best practices, and a partner’s level of experience in each specific domain is a good indicator of whether you should be with them or not. Software Package Experience Besides domain experience, software package experience related to Read More

ERP Upgrades: What's Your Philosophy? 2012 OAUG Survey on Enterprise Application/ERP Suite Upgrade Strategies


Moving to the latest release of an enterprise resource planning (ERP) system is often perceived as a daunting task. But a new survey of enterprise system managers finds that most ERP upgrade efforts tend to be short in duration, fall within reasonable budgets, and rarely disrupt the business at large. Download this report for detailed survey results tracking enterprise application suite upgrade activity at respondents' businesses.

crm erp eai methodologies integration  Upgrades: What's Your Philosophy? 2012 OAUG Survey on Enterprise Application/ERP Suite Upgrade Strategies Moving to the latest release of an enterprise resource planning (ERP) system is often perceived as a daunting task. But a new survey of enterprise system managers finds that most ERP upgrade efforts tend to be short in duration, fall within reasonable budgets, and rarely disrupt the business at large. Download this report for detailed survey results tracking enterprise application suite upgrade Read More

Sage 500 ERP


Sage 500 ERP (formerly Sage ERP MAS 500) is an integrated series of applications covering most areas of business for enterprises with 20 to 1,000 employees. These areas include customer relationship management (CRM), accounting and financials, project accounting, distribution, manufacturing, human resources (HR), payroll, enterprise reporting, and electronic commerce. Built for the needs of an integrated enterprise, Sage 500 ERP is flexible, scalable, and fully featured to deliver a total business management solution.

crm erp eai methodologies integration  include customer relationship management (CRM), accounting and financials, project accounting, distribution, manufacturing, human resources (HR), payroll, enterprise reporting, and electronic commerce. Built for the needs of an integrated enterprise, Sage 500 ERP is flexible, scalable, and fully featured to deliver a total business management solution. Read More

Sage ERP X3


Sage ERP X3 provides medium-sized businesses with fully integrated functionality in all areas of business for accounting and financial management, purchasing, inventory, sales, customer relationship management (CRM), and manufacturing. It offers both standard management features and in-depth process customization capabilities. The result is a range of configured offerings that covers the standard requirements of several industries, and is also adaptable to the needs of specific organizations:   • Sage ERP X3 Discrete Suite addresses the needs of midsize discrete manufacturers in the industrial and consumer goods, medical devices, paper, and other hard goods industries. • Sage ERP X3 Process Suite focuses on the unique and specialized requirements of midsize process manufacturers in the food and beverage, chemicals, cosmetics, pharmaceuticals, and related industries. • Sage ERP X3 Distribution Suite is designed to meet the demands of wholesale distributors and the distribution arms of manufacturers.  Sage ERP X3 is built on the Sage Application Framework for the Enterprise X3 (SAFE X3) technology, the common development platform shared by a full set of Sage applications for medium-sized to large enterprises. Its multitier, service-oriented architecture (SOA) and Web-native design can help businesses reduce IT infrastructure costs and expand business opportunities. Among other features, the SAFE X3 platform provides users with collaboration capabilities (Web services, second-generation workflow engine, etc.); business intelligence (BI) tools; and a unified, collaborative user interface.

crm erp eai methodologies integration  sales, customer relationship management (CRM), and manufacturing. It offers both standard management features and in-depth process customization capabilities. The result is a range of configured offerings that covers the standard requirements of several industries, and is also adaptable to the needs of specific organizations:   • Sage ERP X3 Discrete Suite addresses the needs of midsize discrete manufacturers in the industrial and consumer goods, medical devices, paper, and other hard goods Read More

Maximizer CRM 12: Salesforce Automation Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

crm erp eai methodologies integration  CRM 12: Salesforce Automation Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

Aquilon for ERP for SMB Certification Report


Aquilon is TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

crm erp eai methodologies integration  for ERP for SMB Certification Report Aquilon is TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM


For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important than any other.

crm erp eai methodologies integration  Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM vs. Oncontact CRM Hi, I’m Larry Blitz, editor of Technology Evaluation Centers’ (TEC) Vendor Showdown series. Today's Showdown pits three leading customer relationship management (CRM) vendors’ solutions against each other in a head-to-head contest: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM . We hope you find this Vendor Showdown helpful Read More

Can ERP Answer Your Business Needs?


Deploying an enterprise resource planning (ERP) solution is an extremely important event in the development of a company. A well-managed ERP solution can help a business handle global competition. Fortunately, modern ERP systems are relatively user-friendly, easy to implement, and easy to afford. Read this white paper to learn about the benefits of ERP and some of the issues that arise in implementing an ERP solution.

crm erp eai methodologies integration  ERP Answer Your Business Needs? Deploying an enterprise resource planning (ERP) solution is an extremely important event in the development of a company. A well-managed ERP solution can help a business handle global competition. Fortunately, modern ERP systems are relatively user-friendly, easy to implement, and easy to afford. Read this white paper to learn about the benefits of ERP and some of the issues that arise in implementing an ERP solution. Read More

Dynamics CRM


Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) solution comprised of a robust suite of sales, marketing, and customer service capabilities. The product offers businesses of all sizes a fast, flexible, and affordable solution for finding, winning, and growing profitable customer relationships. Native Office Outlook integration encourages rapid user adoption, improves productivity, and helps streamline business processes for greater overall impact. Microsoft Dynamics CRM provides enterprise scalability, performance, and flexibility with a choice of on-premise and on-demand deployments.  

crm erp eai methodologies integration  CRM Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) solution comprised of a robust suite of sales, marketing, and customer service capabilities. The product offers businesses of all sizes a fast, flexible, and affordable solution for finding, winning, and growing profitable customer relationships. Native Office Outlook integration encourages rapid user adoption, improves productivity, and helps streamline business processes for greater overall impact. Microsoft Read More

A Guide to Selecting the Right ERP Partner


Enterprise resource planning (ERP) systems enable organizations to reduce costs, become easier for customers to do business with, and manage growth expectations. As organizations determine their ERP strategy, they need to choose the right ERP vendor partner. This guide explores the "pros and cons" of the four types of ERP partners: partner ecosystems, frameworks, best-of-breed packages, and end-to-end integrated solutions.

crm erp eai methodologies integration  Guide to Selecting the Right ERP Partner Enterprise resource planning (ERP) systems enable organizations to reduce costs, become easier for customers to do business with, and manage growth expectations. As organizations determine their ERP strategy, they need to choose the right ERP vendor partner. This guide explores the pros and cons of the four types of ERP partners: partner ecosystems, frameworks, best-of-breed packages, and end-to-end integrated solutions. Read More

ERP in Manufacturing 2011: Defining the ERP Strategy


Most manufacturing enterprises use enterprise resource planning (ERP) as their main business system. It has always been assumed is that companies strive to have one single ERP system to unify all their parts and processes, but a survey shows that the average manufacturing company has 1.9 separate and distinct systems. This paper looks at how overall ERP strategy relates to companies’ performance.

crm erp eai methodologies integration  in Manufacturing 2011: Defining the ERP Strategy Most manufacturing enterprises use enterprise resource planning (ERP) as their main business system. It has always been assumed is that companies strive to have one single ERP system to unify all their parts and processes, but a survey shows that the average manufacturing company has 1.9 separate and distinct systems. This paper looks at how overall ERP strategy relates to companies’ performance. Read More