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Abstract:
The future of customer service management (CRM) is changing—and SAP’s CRM 5.2 is a big part of the reason. SAP is known for
constantly enhancing its products—whether it’s changing its tier architecture or introducing new dimensional components. But
its latest in CRM technology provides many new f (...)
Excerpt related to
crm evolution:
Evolution at the Speed of Change: SAP CRM 5.2 and Beyond. ... Download
<strong>Evolution at the Speed of Change: SAP CRM 5.2 and Beyond</strong>. Comments:
...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
crm evolution:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has evolved its ASP partner program to better meet the diverse needs of its ASP partners and their customers (...)
Excerpt related to
crm evolution:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has...
Published:
2000-10-04
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Abstract:
With a set of seemingly complementary products and via a strategy of focusing on customers, astute acquisitions of more complementary
software companies and a careful deployment of all resources around the world including product development, sales and customer
support, SoftBrands hopes to rise from the (...)
Excerpt related to
crm evolution:
With a set of seemingly complementary products and via a strategy of focusing on customers, astute acquisitions of more complementary
software com...
Published:
2002-09-30
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Abstract:
Achieving both customer satisfaction and profitability is critical to the survival of your organization. Without customer
satisfaction, the long-term prospects for your business are bleak. And without profitability, your business cannot exist.
Profitable-to-promise (PTP) solutions allow you to determine (...)
Excerpt related to
crm evolution:
... and customer relationship management (CRM) processes with your financial data. Download
<strong>Profitable-to-promise: The Next Step in the Evolution of Order ...
Published:
2010-03-11
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Abstract:
Controlling Complex Trade Promotion Management Issues for Suppliers To The Retail Chains. Read Information Linked To Trade
Promotion Management Issues for Suppliers to The Retail Chains. Almost $75 billion (USD) is spend on trade and promotion funds
every year. Unfortunately most enterprise resource plann (...)
Excerpt related to
crm evolution:
Controlling Complex Trade Promotion Management Issues for Suppliers To The Retail Chains. Read Information Linked To Trade
Promotion Management Iss...
Published:
2010-03-11
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Abstract:
If the ultimate objective is to win and retain customers, one must consider the entire chain, which includes traditional
enterprise resource planning (ERP) and supply chain management (SCM) functions as well as the once considered more remarkable
and supposedly more relevant CRM and e-commerce activity. (...)
Excerpt related to
crm evolution:
If the ultimate objective is to win and retain customers, one must consider the entire chain, which includes traditional enterprise
resource plann...
Published:
2004-04-05
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Abstract:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has evolved its ASP partner program to better meet the diverse needs of its ASP partners and their customers (...)
Excerpt related to
crm evolution:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has...
Published:
2000-10-04
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Abstract:
Movex Ver. 11 NextGen is the first ERP software written entirely in Java. Nevertheless, we believe that AS/400 products will
still contribute more than 70% of total license revenue within the next 3 years, while Java-based products running on other
platforms will not gain major user acceptance and will c (...)
Excerpt related to
crm evolution:
Movex Ver. 11 NextGen is the first ERP software written entirely in Java. Nevertheless, we believe that AS/400 products will
still contribute more...
Published:
1999-09-01
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Abstract:
Product architecture is going to do much more than simply provide the technical functionality, the user interface, and the
platform support. It is going to determine whether a product is going to be able to accommodate increasingly evolving user
requirements. (...)
Excerpt related to
crm evolution:
Product architecture is going to do much more than simply provide the technical functionality, the user interface, and the
platform support. It is...
Published:
2006-09-18
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Abstract:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement to integrate the system into a disparate system when a business-to-business or business-to-consumer
extension is part of the business model. (...)
Excerpt related to
crm evolution:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement...
Published:
2006-09-20
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Abstract:
With a set of seemingly complementary products and via a strategy of focusing on customers, astute acquisitions of more complementary
software companies and a careful deployment of all resources around the world including product development, sales and customer
support, SoftBrands hopes to rise from the (...)
Excerpt related to
crm evolution:
With a set of seemingly complementary products and via a strategy of focusing on customers, astute acquisitions of more complementary
software com...
Published:
2002-09-30
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Abstract:
Traditional enterprise systems have proven difficult to change and extend. The inherent problem of old core code and business
logic duplication is part of the reason traditional enterprise resource planning systems have not readily taken to e-commerce. (...)
Excerpt related to
crm evolution:
Traditional enterprise systems have proven difficult to change and extend. The inherent problem of old core code and business
logic duplication is...
Published:
2006-09-19
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Excerpt related to
crm evolution:
... consistent personalized service across all client interactions. The Evolution of CRM:
CRM 2.0. The CRM space has evolved from a one ...
Published:
2009-02-10
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Abstract:
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior. (...)
Excerpt related to
crm evolution:
Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior.
Published:
2002-12-21
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Abstract:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service
Providers (ASPs). We express our views in this regard. (...)
Excerpt related to
crm evolution:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel S...
Published:
2000-05-18
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Abstract:
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from
ERP giants – SAP, Oracle and PeopleSoft? (...)
Excerpt related to
crm evolution:
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP
giants – SAP, Oracle ...
Published:
2001-12-28
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Abstract:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of technology to create personalized, one-to-one relationships. (...)
Excerpt related to
crm evolution:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of...
Published:
2000-05-03
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Abstract:
Within recent years, enterprise resource planning (ERP) has been redefined as a platform for enabling collaborative e-business
globally. Originally focused on automating internal processes of an enterprise, extended ERP systems increasingly include
customer and supplier-centric processes. (...)
Excerpt related to
crm evolution:
Within recent years, enterprise resource planning (ERP) has been redefined as a platform for enabling collaborative e-business
globally. Originall...
Published:
2004-04-03
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Abstract:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the
case with Procter & Gamble, developing their own social n (...)
Excerpt related to
crm evolution:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers ups...
Published:
2007-10-24