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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm expo


Vendors Begin to Round Out Their CRM Suites
Front-office vendors Baan Co. and SalesLogix Inc. round out their customer-relationship management application suites adding new marketing, service, and E

crm expo  to Round Out Their CRM Suites P.J. Jakovljevic - March 17th, 2000 Event Summary In February, front-office vendors Baan Co. and SalesLogix Inc. rounded out their customer-relationship management application suites adding new marketing, service, and E-commerce capabilities. Their announcements were made at the DCI Customer-Relationship Management Expo in Chicago. Baan, which had emerged as a front-runner in the front-office among enterprise resource planning vendors only to lose that lead because of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Cloud ERP Wars Intensifying in Full Force(.com)


The first of week of May marked a flurry of news by up-and-coming cloud enterprise applications vendors. During salesforce.com’s Cloudforce event in Chicago, Kenandy, Inc. announced release 2.0 of Kenandy Social ERP, the first cloud-based enterprise resource planning (ERP) system built entirely on Force.com, salesforce.com's social enterprise cloud computing platform. The new release adds

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APICS 2009 From the Expo Floor: Is S&OP Coming of Age? - Part 3


Part 1 of this blog series talked about my attendance of the APICS 2009 International Conference in Toronto, Canada in early October. I attended only a few education sessions, as my conference visit focused more on exploring the expo floor and talking to the exhibitors. My overwhelming impression from the conference's expo floor was that the main value propositions this year revolved around the

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Getting an Update from BigMachines at Dreamforce 2010


Many recent TEC articles have talked about quote-to-order (Q2O) or configure, price, quote (CPQ) solutions that facilitate business-to-consumer (B2C) and business-to-business (B2B) sales, thus helping companies sell more products and services faster. A number of thriving vendors provide on-demand product configurator, pricing and quoting, proposal generator, and B2B

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Assessing Deltek’s Ongoing Transformation


Conventional wisdom would imply that a software company that changes its owners and CEO in the same year might be in some kind of trouble or facing stormy waters. But, Deltek vigorously claims that nothing is farther from the truth. Quite the contrary, in fact—via its 2012 acquisition by Thoma Bravo, Deltek believes it has found a dedicated and committed financial backer. In addition, there was

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8 Essential CRM Best Practices-an Executive Guide


In this informative white paper, 8 essential CRM best practicesan executive guide, you'll discover the eight key elements of highly successful CRM ...

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On-Premise vs. On-Demand CRM


When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not the least of which is choosing between an on-demand or on-premise solution. Both the on-demand and on-premise models have pros and cons, as well as risks and rewards. Download this white paper and know what you need to consider before making a final decision.

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Top CRM for Financial Services


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Access Commerce Spices Up North American CRM Fray


In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During Explore 2000, QAD’s annual user conference, Access Commerce announced the release of eCameleon for MFG/PRO.

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Maximizer CRM


Maximizer CRM is an integrated sales, marketing, and customer service and support management solution accessible via multiple platforms: Web, mobile, and desktop. It offers simple-to-use list-based views, with customizable column setups and reports to display all the important details of each contact on one screen. It is easily configurable for organizations in any industry and is a key tool to optimize sales processes, enhance marketing initiatives, and improve customer service. Maximizer Software offers both on-premise and cloud-based solutions.  

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Social CRM: Key Strategies and Must-have Features


Social CRM has become one of the biggest growth areas in CRM for companies trying to develop a greater understanding of their customers. Social CRM is no longer a “nice to have.” It is an essential component of a CRM solution that helps organizations understand what customers really think, by interacting with them directly and getting involved in the conversation about their own organization. Know the key aspects of social CRM.

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