CRM for SME

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Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2 Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/

Welcome to the CRM Mid-Market Abyss-PeopleSoft

by Kevin Ramesan ... The processes embedded in good SME CRM software applications have to be flexible enough to recognize constantly shifting roles and responsibilities. ... http:/.../Research/ResearchHighlights/Crm/2003/06/research_notes/VN_CR_KR_06_26_03_1.asp - 15k - 2003-06-26 Summary: As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural and functional differences are well understood and

'Best' of the Three CRM Solutions

by Kevin Ramesan and Katarina Novatzki ... customer relationship management (CRM) solutions designed to fit the assorted needs of the ever-expanding small and medium enterprises (SME) marketplace (see ... http:/.../Research/ResearchHighlights/Scm/2004/08/research_notes/PN_SC_KR_08_05_04_1.asp - 12k - 2004-08-05 Summary: In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of its CRM product: SalesLogix 6.2. Their objective is clearly to gain as much market share as possible in the growing small and medium sized enterprise market (SME). Acquiring addition

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline ...

by P.J. Jakovljevic ... Series is designed for small and medium enterprises (SME) with 25 ... ACCPAC business management applications that include accounting, payroll, CRM, and warehouse ... http:/.../Research/ResearchHighlights/Erp/2004/06/research_notes/EN_ER_PJ_06_03_04_1.asp - 23k - 2004-06-03 Summary: Businesses wary of larger initial upfront investments can start with an easily affordable subscription at ACCPACcrm.com and have the knowledge that any investments in their data, customizations, and training are fully protected should they later need or want to move their solution on-premises.

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline ...

by P.J. Jakovljevic ... A quite similar situation exists with the Abra HR/Payroll product that, like SalesLogix in the CRM market, has a prominence in the SME HR market and has been ... http:/.../Research/ResearchHighlights/Erp/2004/06/research_notes/EN_ER_PJ_06_11_04_1.asp - 28k - 2004-06-11 Summary: The major quandary for Sage/Best will be whether to base the long-term strategy on leveraging ACCPAC's technologically superior product into and overriding a unified enterprise solution, or to remain as a conglomerate of stand-alone solutions with strong brand names.

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline ...

by P.J. Jakovljevic ... SME customers continue to increasingly realize the importance of seamless ... for functional expansion opportunities in contact management/SFA, CRM, HR/Payroll, EDI ... http:/.../Research/ResearchHighlights/Erp/2004/06/research_notes/EN_ER_PJ_06_10_04_1.asp - 17k - 2004-06-10 Summary: The merging vendors, Sage/Best and ACCPAC, have understood that a broad, impeccably integrated, horizontal offering with selected vertical enhancements, a nurturing resellers network in addition to providing well-attuned pricing and catering to the evolving scalability and migration needs of customers th

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline ...

by P.J. Jakovljevic ... relationship management (CRM), and Internet-hosted solutions vendors. It offers a comprehensive suite of enterprise business solutions for SME, which also ... http:/.../Research/ResearchHighlights/Erp/2004/06/research_notes/EN_ER_PJ_06_02_04_1.asp - 25k - 2004-06-02 Summary: By recently acquiring ACCPAC International and Softline, the Sage Group continues to round out by annexation. It currently still has the largest geographic coverage in the lower-end of the mid-market.

Epicor Claims The Forefront Of CRM.NET-ification. Part 2: Market ...

by P.J. Jakovljevic ... Coming back to the announcement of Clientele, Epicor seems to have positioned itself well for the impending gold rush into the SME CRM market segment, which ... http:/.../Research/ResearchHighlights/Crm/2002/06/news_analysis/NA_CR_PJ_06_12_02_1.asp - 16k - 2002-06-12 Summary: Epicor’s ability to enhance its products and its determination on executing product and technology strategies deserves commendation. Current users are advised to follow Epicor's new product introductions and keep an eye on its future product strategy. The positive sign is the company’s more manageabl

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline ...

by P.J. Jakovljevic ... from Best's Mid-Market Division, is an integrated, SME-focused from ground up ... reporting, and electronic commerce functions, and integrates with SalesLogix CRM. ... http:/.../Research/ResearchHighlights/Erp/2004/06/research_notes/EN_ER_PJ_06_09_04_1.asp - 20k - 2004-06-09 Summary: 'Freedom of choice' and 'openness' mantras have been professed independently by both Best and ACCPAC, which bodes well for the joint effort going forward, but ACCPAC also brings many other missing parts to the Sage/Best collection.

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline ...

by P.J. Jakovljevic ... current ACCPAC and Best VARs will not have many CRM experts and CRM implementation experience. ... It is still standing on top of the hill in many SME markets, and ... http:/.../Research/ResearchHighlights/Erp/2004/06/research_notes/EN_ER_PJ_06_12_04_1.asp - 28k - 2004-06-12 Summary: Best Software/Sage will remain a pragmatic company that delivers products based on a savvy understanding of its customers' needs and the competitive forces in the market, and on constant adaptability. It is still standing on top of the hill in many SME markets, and it is typically a much more difficult t

MAPICS Unifies The Brand And Interacts For CRM Solutions

by P.J. Jakovljevic & P. Catz ... Interact, on the other hand, boasts one of the largest install bases in the SME CRM space. While ACT! is mainly a contact manager ... http:/.../Research/ResearchHighlights/Erp/2001/10/news_analysis/NA_ER_PJ_10_08_01_1.asp - 21k - 2001-10-08 Summary: While the existing loyal client base and affiliate channel remains MAPICS’ trump card in these difficult times, the recent partnership initiatives bundled with a unified product branding might be the way to more effectively sell beyond the current XA client base, which is the must for the long-term via