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Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+
I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM

crm functionality comparison  and submodules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important than any other As you can see in the chart below, straight, out-of-the-box Microsoft edged out NetSuite in overall performance by a score of 78.72 to 72.95. Overall CRM Performance Surprisingly, although Microsoft was the overall winner, NetSuite outscored Microsoft in three of the five main CRM modules, as the chart below indicates. Overall, Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » crm functionality comparison


Comparison of ERP and CRM Markets' Life cycle Snapshots
Today's enterprise applications are required as a matter of course to address more than the processes taking place within the walls of an enterprise. Almost

crm functionality comparison  whereas most of the CRM functionality is, comparably, fairly uncomplicated. For the reasons above, CRM applications lend themselves well to being offered as a hosted application. Other than in cases of running complex call centers as a part of important customer and field service strategies, or of having highly confidential contact management applications in some highly peculiar, classified or regulated industries, not many CRM applications justify deployment of larger, on-premise CRM application, with Read More...
5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

crm functionality comparison  industry specialist and leading CRM analyst group www.yankeegroup.com Appendix III: RFP Outline 1. Introduction and Purpose RFP purpose Timeline Sequence of events 2. Company Background Vision and Mission Markets and Customers Sales, Marketing and Customer Support organization, objectives and processes 3. RFP Evaluation Go / No-Go Criteria (optional) Functionality Requirements Matrix & Response Scale Operational Analysis Maintenance & Support Vendor Financial Analysis Implementation Approach References Read More...
Microsoft to Add
By adding nonprofit and public sector accounting capabilities to the forthcoming MBS Great Plains 8.0 release via acquiring a former independent software vendor

crm functionality comparison  emphasis on ERP and CRM solutions; and 2) extend the Microsoft platform with business applications at the core horizontal functionality level, providing greater opportunities for ISVs to develop deeper and richer vertical functionality. This platform focus should offer ISVs multiple opportunities to engage with MBS, since they can 1) connect their products to Microsoft's suite of solutions; 2) leverage their products to extend the core functionality of the Microsoft business application; or 3) embed and Read More...
Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate

crm functionality comparison  three modules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important than any other. All results were based on the most recent request for information (RFI) data supplied to us by the three vendors. The chart below shows the overall rankings. CRM Vendor Overall Rankings Results As you can see in the chart above, straight out of the box, Microsoft Dynamics CRM ranked first overall, with Oncontact CRM coming in second, Read More...
CRM-A Real Challenge
Customer relationship management (CRM) should not be viewed as an information technology (IT) tool but as a strategic enabler for organization-wide impact. This

crm functionality comparison  recommendations for developing a CRM strategy and value proposition to avoid an implementation falling short of expectations. Read More...
Oracle CRM
Oracle CRM On Demand is the newest release of Oracle's software-as-a-service. This CRM solution provides Web 2.0 collaboration capabilties and other features

crm functionality comparison  CRM Oracle CRM On Demand is the newest release of Oracle's software-as-a-service. This CRM solution provides Web 2.0 collaboration capabilties and other features such as analytics capabilities, a built in contact center, sticky notes features, and a centralized message center, and custom applets. It also has widgets to embed other applications, including Google, MyYahoo, or Microsoft SharePoint. Read More...
EBSuite CRM
The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk

crm functionality comparison  CRM The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules. Read More...
CRM, ERP, BI, and IT Investment-Where Do You Find the Business Benefit?
Most companies want to use customer relationship management (CRM) applications to “supercharge” their sales forces. They want to gain some advantage with

crm functionality comparison  because of the way CRM is implemented. Find out where a CRM implementation can get off track—and how to ensure CRM success. Read More...
Oncontact CRM
Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that

crm functionality comparison  CRM Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that automates the sales, marketing, and service areas of mid-market organizations. It can be user-customized through Customizer and Navigator, the built-in toolkits. Read More...
Why CRM Is So Hard and What To Do About It: Data is key to making CRM work
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business

crm functionality comparison  CRM Is So Hard and What To Do About It: Data is key to making CRM work Introduction Over the next five years, companies will spend $150 billion to reinvent sales, marketing and service. Customer relationship management (CRM) is the hub of this turning wheel, and data is the axle. It's why Gartner calls managing customer-related data the number one obstacle to getting a return on CRM investments. To fully exploit the power of CRM, and to realize its much-hyped promise, organizations must first recognize Read More...
NetSuite CRM+
NetSuite CRM+ holds corporate data in a single database, giving executives access to their key performance metrics on a customizable, real time dashboard. It

crm functionality comparison  It also combines customer-facing CRM and web capabilities with back-office ERP and collaboration capabilities for partners. Read More...
Integrating CRM with ERP
Hearing confusing messages from your customer resource management (CRM) and enterprise resource planning (ERP) vendors? You may be dealing with dozens of

crm functionality comparison  CRM with ERP Hearing confusing messages from your customer resource management (CRM) and enterprise resource planning (ERP) vendors? You may be dealing with dozens of software vendors and system integrators, each one praising the benefits of his solution. Among these proposals, one claims not only to efficiently manage the entire customer life cycle, but also to take full advantage of your previous technology investments. Your incumbent ERP system vendor also has a CRM solution, and praises the Read More...
Bizagi, Now Certified for BPM Functionality
I’m pleased to announce that the Bizagi’s BPM Suite 9.1 has recently joined the ranks of TEC Certified systems providing business process management (BPM

crm functionality comparison  Now Certified for BPM Functionality I’m pleased to announce that the Bizagi’s BPM Suite 9.1 has recently joined the ranks of TEC Certified systems providing business process management (BPM) functionality. See TEC’s vendor showcase for a complete profile of Bizagi . You can find a full report here on the TEC site (including strengths, weaknesses, and benchmarking analysis of each module). You will find valuable information on Bizagi’s functionality, including: Process collaboration Form Read More...
Improving CRM Investments: Optimizing the Customer Life Cycle with Intelligent Marketing Automation
Building customer relationships requires six key elements to be in place and working together to maximize your customer relationship management (CRM) investment

crm functionality comparison  CRM Investments: Optimizing the Customer Life Cycle with Intelligent Marketing Automation Building customer relationships requires six key elements to be in place and working together to maximize your customer relationship management (CRM) investment. Because these strategies are synergistic, one missing piece can have an impact on the effectiveness of the other parts. Find out about the six components that can lead you to having—and using—a profitable CRM system that includes a marketing Read More...

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