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Bridging the CRM Analysis Gap
On any given day, your interactions with a few strategic customers will make a huge long-term difference. But which few customers? A new type of analytic

crm gap analysis  the CRM Analysis Gap On any given day, your interactions with a few strategic customers will make a huge long-term difference. But which few customers? A new type of analytic application, customer value management (CVM), answers the need to identify, analyze, and predict customer behavior. Using CVM enables companies to shift from campaign-centric to customer-centric analysis, and develop more individualized and profitable customer relationships. Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm gap analysis


Cognos Unveils CRM Solution
Cognos, one of the largest business intelligence and on-line analytical processing vendors, has announced an aggressive customer relationship management

crm gap analysis  is currently the largest CRM vendor on the operational side, but is partnering to provide some of the analytics. The basis for successful loyalty relationships is providing a full-service approach. Siebel Systems enjoys a leading position in the customer-facing eBusiness market and Cognos is excited to be a partner, said Patrick O'Leary, Cognos vice president of strategic alliances. CRM is a natural complement for our enterprise business intelligence solutions. Cognos and Siebel bridge the gap between Read More...
Bridging the Reality Gap Between Planning and Execution Part One: The Problem
At sites where both planning and execution modules are stand-alone implementations, neither deliver enough benefit because there are almost always manual

crm gap analysis  and customer relationship management (CRM) are now a part of the supply chain equation, as are operational functions like procurement, supplier performance, spend management, and contract management. In fact, most traditional supply chain thinking has taken place on the supply side, involving operations planners and factory managers. SCE is, therefore, gaining increased awareness lately among companies that realize that planning can do only so much without the ability to make the correct and timely Read More...
Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 2
Part 1 of this blog series discussed the current upbeat state of affairs of Microsoft Dynamics CRM, as one of the three best-performing products within the

crm gap analysis  25 users, while Oracle CRM On-Demand comes in at US$21,000 per year for 25 users. Sure, these switch offerings will not attract massive customer defections, but the price factor will certainly prey on Oracle and Salesforce.com’s minds as the functional gap between these solutions becomes ever narrower (with the fourth major generation of Dynamics CRM). Microsoft is basically putting a bug in its competitors’ customers’ ears by telling them that they should not be overpaying for marketing hype. Read More...
CRM without Compromise: A Strategy for Profitable Growth
When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at

crm gap analysis  for customers. Creating a CRM Culture ' because employees Matter Besides your customers, your employees are your most strategic asset. Your employees run your business: They drive innovation, make business processes work, and build relationships with customers. They represent your company and your brand. Employees are your face to the customer in the moments of truth and they have a strong impact on customer experience. Hence, to become a truly customer-centric business an organization needs to develop Read More...
TechExcel CRM
TechExcel Customer Suite is an integrated CRM solution focused on customer service throughout the customer life cycle. As a modular system, TechExcel can be

crm gap analysis  CRM TechExcel Customer Suite is an integrated CRM solution focused on customer service throughout the customer life cycle. As a modular system, TechExcel can be deployed in its entirety or by model. Its features include process automation, knowledgebase management, workflow, and customer self-service. Read More...
The Forrester Wave: CRM Suites for Large Organizations, Q2 2010
In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software

crm gap analysis  Forrester Wave: CRM Suites for Large Organizations, Q2 2010 In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered. Read More...
The Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties
The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization

crm gap analysis  Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization options across a variety of large-scale CRM instances. Based on years of research and development expertise, this approach lends itself not only to regulatory compliance and reporting solutions but also to ease of use, maintainability, and security. Find out how. Read More...
CRM Essentials
CRM Essentials is a management consulting and advisory firm focusing on customer relationship management strategy and processes.

crm gap analysis  Essentials CRM Essentials is a management consulting and advisory firm focusing on customer relationship management strategy and processes. Read More...
Pivotal CRM
Pivotal CRM is a full-featured customer relationship management (CRM) platform built on the Microsoft .NET framework, suited to organizations of all sizes

crm gap analysis  CRM Pivotal CRM is a full-featured customer relationship management (CRM) platform built on the Microsoft .NET framework, suited to organizations of all sizes that are looking to optimize their CRM processes, including sales force, marketing, and service automation.   Pivotal is built on a flexible platform, so the CRM experience is built around an organization’s business processes. Pivotal CRM is supported by a full continuum of services that are affordable, easy to use, and configurable to any Read More...
Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

crm gap analysis  Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? R. Garland - September 5, 2001 Introduction  There are a LOT of CRM vendors. If you count the pure-play Integrated CRM vendors and niche, or, fill-the-cracks vendors, there at least fifty from which to choose. Should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting Read More...
2011 Customer Relationship Management Buyer's Guide: Innovations in CRM
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

crm gap analysis  Buyer's Guide: Innovations in CRM Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More...
Mediacore CRM
Mediacore CRM provides a platform to support marketing, sales, and service activities. The software uses a consolidated customer database to obtain an

crm gap analysis  CRM Mediacore CRM provides a platform to support marketing, sales, and service activities. The software uses a consolidated customer database to obtain an overview of all business activity at any time. Read More...
CRM Best Practices Adoption
Customer relationship management (CRM) best practices aren’t well recognized by many companies. Disappointment with CRM systems usually results from poor

crm gap analysis  many companies. Disappointment with CRM systems usually results from poor strategies that don’t focus on a specific set of business capabilities to increase revenues or reduce costs. How well does your company stack up? Learn about CRM best practices, pinpoint the best opportunities for quick wins, and build an action plan to close the gaps. Read More...

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