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Featured Documents and Solutions » crm gartner

Customer Relationship Management (CRM) RFP TemplatesCustomer Relationship Management (CRM) RFP Templates

RFP templates for Customer Relationship Management (CRM) help you establish your selection criteria faster, at lower risks and costs.

Customer Relationship Management (CRM) Software Evaluation ReportsCustomer Relationship Management (CRM) Software Evaluation Reports

The software evaluation report for Customer Relationship Management provides extensive information about software capabilities or provided services. Covering everything in the CRM comprehensive model, the report is invaluable toward RFI and business requirements research.

Customer Relationship Management (CRM) Evaluation CenterCustomer Relationship Management (CRM) Evaluation Center

Define your software requirements for Customer Relationship Management (CRM), see how vendors measure up, and choose the best solution.

Documents » crm gartner

SAP as a Retail Market Force: More Fact Than Fiction (Article)

Abstract: TEC principal analyst P.J. Jakovljevic interviews the SAP Retail Industry team to shed some light on SAP’s strategy with regard to the retail industry. Can SAP, a market and technology leader in business management software, translate its success in the manufacturing industry to retail? TEC principal an (...)
Excerpt related to crm gartner: TEC principal analyst PJ Jakovljevic interviews the SAP Retail Industry team to shed some light on SAP’s strategy with regard to the retail indus...
Published 2012-01-05

How to Plan and Manage in Uncertainty and Volatility? Based on ... (Blog Post)

Excerpt related to crm gartner: ... his Kinexions 2011 keynote speech, Kevin O’Marah, currently an independent pundit (formerly a top executive at AMR Research and Gartner), asserted that the ...
Published 2011-11-29

Wireless Increases Shoppers’ Happiness Index (White Paper)

Abstract: Retailers today need to acquire ability to quickly adapt to changing market conditions or customer trends. They also need to plan for the future. One technology that can assist retailers is wireless. Wireless technology can be used not only to address business problems such as quick price changes, but ca (...)
Excerpt related to crm gartner: Wireless Increases Shoppers’ Happiness Index. Source: Wipro Technologies. Document Type: White Paper Description: Retailers today ...
Published 2011-11-14

Meet the New (Revolutionized) Progress Software (Article)

Abstract: TEC principal analyst P.J. Jakovljevic profiles Progress Software Corporation. According to TEC principal analyst P.J. Jakovljevic, some solid, growing, and profitable software companies never get the respect they deserve. Progress Software is one such company. Its OpenEdge platform is now fully enabled f (...)
Excerpt related to crm gartner: TEC principal analyst PJ Jakovljevic profiles Progress Software Corporation. According to TEC principal analyst PJ Jakovljevic, some solid, gro...
Published 2011-10-20

Implications of Cloud on the Indian IT Services Industry (White Paper)

Abstract: For more than a decade, offshoring and outsourcing enjoyed an unchallenged monopoly in terms of adding value to global organizations. Since the economic downturn of 2008, however, there has been a shift in the perspective of IT expenditure. An increased demand for direct linking of IT to business outcome (...)
Excerpt related to crm gartner: Implications of Cloud on the Indian IT Services Industry. Source: Wipro Technologies. Document Type: White Paper Description: For ...
Published 2011-10-14

Mobility Management for Next-generation Networks (White Paper)

Abstract: This paper highlights potential approaches for bringing together mobility technologies, and examines how these approaches contribute to resolving operator concerns about deploying services and combating congestion. (...)
Excerpt related to crm gartner: Mobility Management for Next-generation Networks. Source: Greenpacket. Document Type: White Paper Description: This paper highlights ...
Published 2011-10-13

The (Underappreciated) Value of B2B Pricing Software (Article)

Abstract: TEC Principal Analyst P.J. Jakovljevic is encouraged by the growing awareness and adoption of pricing technologies among B2B enterprises. Conventional wisdom would suggest that pricing, as a key component of a business’s financial performance, is a critically important discipline within any enterprise, (...)
Excerpt related to crm gartner: TEC Principal Analyst PJ Jakovljevic is encouraged by the growing awareness and adoption of pricing technologies among B2B enterprises. Conventio...
Published 2011-10-13

How Healthy Is Your Data Center? (White Paper)

Abstract: IT pros managing hospital data centers with mixed network environments, long lists of remote access protocols and applications, multiple user interfaces, and what often feels like way too many tools, are searching for remote access management solutions that are efficient, secure, and cost-effective to de (...)
Excerpt related to crm gartner: How Healthy Is Your Data Center? Source: Minicom. Document Type: White Paper Description: IT pros managing hospital data centers ...
Published 2011-10-10

Trends in IT Needs, Purchasing, and Strategy » The TEC Blog (Blog Post)

Excerpt related to crm gartner: ... I recently read this article from Information Age, which covered new Gartner research on the roles of the chief information officer (CIO) and chief financial ...
Published 2011-09-13

Meeting Configure One at PlanetPTC Live 2011 » The TEC Blog (Blog Post)

Excerpt related to crm gartner: ... customer relationship management (CRM) vendors such as Microsoft Dynamics CRM and salesforce ... I concur with the assertion by Gartner in its recent “MarketScope ...
Published 2011-08-03

PegaWorld 2011 Revisited (Article)

Abstract: TEC Principal Analyst P.J. Jakovljevic sits down with Pegasystems’ executives Alan Trefler and Kerim Akgonul to discuss vendor’s unique approach to BPM. How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started d (...)
Excerpt related to crm gartner: TEC Principal Analyst PJ Jakovljevic sits down with Pegasystems’ executives Alan Trefler and Kerim Akgonul to discuss vendor’s unique approach to...
Published 2011-08-02

The Blessing & Curse of SharePoint's "Grandma's Attic" – Part 3 ... (Blog Post)

Excerpt related to crm gartner: ... intervention. Gartner’s 2009 report estimates that between 80 to 90 percent of all company processes are “knowledge worker” processes. ...
Published 2011-06-14

Got BI? Now You Need to Hire a Data Geek. Here’s What to Look ... (Blog Post)

Excerpt related to crm gartner: ... According to Gartner, the BI and analytics market is expected to grow to US ... years (and the applications that create this data - eg accounting & CRM software etc ...
Published 2011-06-06

The Blessing & Curse of SharePoint’s “Grandma’s Attic” ... (Blog Post)

Excerpt related to crm gartner: ... Gartner recommends that if the involved group in question works with content that plays a role in any regulated process or if the business users believe that ...
Published 2011-05-26

Attracting New Customers with Highly-interactive Instructor-led ... (Case Study)

Abstract: When American Management Association (AMA) needed to migrate instructor content into virtual format; incorporate video, diagnostic instruments, polls, and evaluations; and build a curriculum that would drive the customer’s experience, it turned to SumTotal Learning. AMA deployed SumTotal Learning to ma (...)
Excerpt related to crm gartner: Attracting New Customers with Highly-interactive Instructor-led Virtual Classes. Source: SumTotal Systems. Document Type: Case Study ...
Published 2011-05-25

The Blessing and Curse of SharePoint's "Grandma's Attic" – Part ... (Blog Post)

Excerpt related to crm gartner: ... Gartner repeatedly conducts user wants and needs surveys at hundreds of companies ... As another example, a large number of Microsoft Dynamics CRM users harness ...
Published 2011-05-17

Deloitte Acquires Oco, Joins the BI Family » The TEC Blog (Blog Post)

Excerpt related to crm gartner: ... Realtime reporting, Performamce management and packaged analytics are the key areas and this acquisition puts Deloitte in the Gartner’s much celebrated ...
Published 2011-05-10

Social Media and Collaboration: Not for “Serious” ... (Blog Post)

Excerpt related to crm gartner: ... At the Gartner Portals, Content & Collaboration Summit I attended recently, several analysts shared some personal experiences they had with companies seeking ...
Published 2011-04-14

Gartner Customer 360 Summit | Portals, Content & Collaboration ... (Blog Post)

Excerpt related to crm gartner: ... Just a quick post to highlight the best presentations of the two collocated Gartner events in Los Angeles last week: - Matthew Cain ...
Published 2011-04-04

Is BI Really for Everyone? » The TEC Blog (Blog Post)

Excerpt related to crm gartner: ... http://searchbusinessanalytics.techtarget.com/news/1507051/Business- intelligence-and-decision-making-often-not-linked-Gartner-says. ...
Published 2011-03-09
Documents » crm gartner
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