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CRM

Customer Relationship Management. Also known as Client Relationship Management (CRM)

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Customer Relationship Management (CRM) RFP Templates
http://rfp.technologyevaluation.com/store.asp?catid=2

Customer Relationship Management (CRM) Software Evaluation Reports
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Customer Relationship Management (CRM) Evaluation Center
http://crm.technologyevaluation.com/

Technology Guru

... bases, ranging in content from enterprise resource planning (ERP), supply chain
management (SCM), customer relationship management (CRM), business intelligence ...

http://www.technologyevaluation.com/request/technology_guru2.asp - 15k - 2009-09-09

BPT Partners

... edge and the classic strategies and processes that made CRM one of ... Custom Training,
Custom Training Education, Education, Education Guru, Guru, Guru ROI, ROI ...

http://directory.technologyevaluation.com/profile.aspx?vid=15194 - 3k

Why Reader Complaints May Be the Most Useful Part of Your Day » ...

... The e-mail, from Marc V., was referring to a Vendor Guru white paper, A Buyer’s
Guide to CRM Functionality, that had headlined our White Paper Newsletter ...

blog.technologyevaluation.com/.../02/27/why-reader-complaints-may-be-the-most-useful-part-of-your-day/ - 41k - 2008-02-27

The Convergence of ERP and Field Services—One Vendor’s ...

by Predrag Jakovljevic and Judith Rothrock

... Mary Wardley, IDC’s field services guru and vice president of CRM applications software,
also advises that the field services and asset maintenance hybrid ...

http:/.../Research/ResearchHighlights/ERP/2008/02/research_notes/PN_EA_PJ_XJR_02_27_08_1.asp - 27k - 2008-02-27

Summary: Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and the product’s underlying architecture, support chang

PeopleSoft Gathers Manufacturing and SCM Wherewithal Part Three ...

by P.J. Jakovljevic

... but Not Sufficient (with another recognized theory of constraints [TOC] guru E.
Goldratt ... although known primarily for its HR, financials, and CRM software; and ...

http:/.../Research/ResearchHighlights/Erp/2004/01/research_notes/EN_ER_PJ_01_27_04_1.asp - 23k - 2004-01-27

Summary: Even before the mega merger, PeopleSoft had already set it sights on a bigger manufacturing presence. PeopleSoft’s acquisition of mid-to-large ERP system developer J.D. Edwards this summer, and most recently demand flow and lean manufacturing software solution from JCIT, might indicate some deep though

Enterprise Software Selection Executive Shortcuts

by TEC Staff

... CRM Software Research and Evaluations Start Your Comparison! CRM Software
Research and Evaluations. Software ... Vendors! Technology Guru.

http://www.technologyevaluation.com/enterprise-software-selection-executive-shortcuts.html - 65k - 2009-09-10

Summary: Executive shortcuts: Get a quick glance at all products, tools, and services related to enterprise software evaluation, comparison, and selection.

CPR on BPR: Practical Guidelines for Successful Business Process ...

by Randy Garland

... Process Improvement Team (PIT). A representative group of people who actually work
in the process is essential. An information technology guru is needed. ...

http:/.../Research/ResearchHighlights/Crm/2001/08/research_notes/TU_CR_RGG_08_23_01_1.asp - 24k - 2001-08-23

Summary: Part 2 of a series on Business Process Reengineering: Long Live Business Process Reengineering. In this Part, we discuss some practical steps for actually performing business process analysis and fostering change in your company.

Is Selling Software in China Really as Hard as It Seems? » The ...

... 1,500 Partners. 23 Industry Solutions. China: chinese-characters.png (The Management
Guru behind the Fortune 500). …But Can You Make Arbitrage Work for You? ...

blog.technologyevaluation.com/.../2008/10/30/is-selling-software-in-china-really-as-hard-as-it-seems/ - 45k - 2008-10-30

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1.	CRM Evaluation Center Nov 25, 2009 Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
2.	CRM RFP Template (1 Page) by TEC Staff Nov 22, 2007 Abstract : Don't let your CRM software selection become a risky venture. Play your cards right and use a CRM RFP template. Find out what a CRM RFP template is and how it can save you time and money. We also tell you how you can write your own CRM RFP template, so you can get the CRM solution you need for your enterprise. Don't place any bets until you have all the information you need about how you can make a CRM RFP work for you.
3.	Scala and Microsoft Become (Not So) Strange CRM Bedfellows Part Two: Market Impact Continued ( Pages) by P.J. Jakovljevic Aug 29, 2003 Abstract : Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment. Microsoft CRM remains both a threat and an opportunity for the most nimble mid-market CRM vendors. Microsoft’s entry with CRM evangelism through an array of seminars nationwide has bolstered the market’s awareness of the need for CRM applications.
4.	Applying the Power of Social Networks to Customer Relationship Management ( Pages) by Wayne Thompson Sep 19, 2007 Abstract : Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.
5.	CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born ( Pages) by Randy Garland Aug 27, 2001 Abstract : Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more difficult to implement, and less likely to satisfy - either buyers of the software or their customers. Keep your eye on the ball: your customers, and your business.
6.	Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+ (0 Pages) by Larry Blitz May 15, 2009 Abstract : I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM+, head-to-head. I hope you find this showdown helpful and informative. I invite your comments and questions at showdown@technologyevaluation.com.
7.	Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM (0 Pages) by Larry Blitz Sep 29, 2008 Abstract : For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important than any other.
8.	Why CRM Is So Hard and What To Do About It: Data is key to making CRM work (3 Pages) by Barry Briggs Apr 30, 2002 Abstract : Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business definitions mapped to the different CRM system schemas throughout the organization.
9.	CRM: The Truth, The Whole Truth And Nothing But The Truth(For A Change) ( Pages) by Dick Lee/Caribou Lake Feb 15, 2003 Abstract : Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative to being forewarned may be leaping into enterprise-wide, mega-bucks, change management-laden CRM implementations—and testing the depth of the water with both feet. For the first time, there are statistically-based, substantive answers to many questions about CRM.
10.	Why CRM Is So Hard and What To Do About It: Data is key to making CRM work ( Pages) by Barry Briggs Dec 25, 2002 Abstract : Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business definitions mapped to the different CRM system schemas throughout the organization.

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