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Documents related to » CRM Implementations


CMMS Templates for Effective Implementations
Despite all of these great advances in our work environments the great majority of plants and industrial organizations continue to operate in a reactive state of maintenance. Why is this so? Today the functionalities of CMMS, or the technology to manage maintenance, have outstripped our abilities to do so in practice.

CRM IMPLEMENTATIONS: CMMS Templates for Effective Implementations CMMS Templates for Effective Implementations Daryl Mather - March 31, 2003 Read Comments The Modern Maintenance Environment As we commence the 21st century the burden of providing maintenance services to any organization has grown successively more and more difficult. Yet the technologies to support us today are also greater and more advanced than they ever were. Today we have a greater knowledge base and range of technical and methodology based tools than we
3/31/2003

Process Improvement in ERP Implementations
Installing a new enterprise resource planning (ERP) system is both challenging and exciting. Yet many organizations do not recognize that one of the largest threats to such a project is a failure to focus on process improvement. If process change is not seen as a necessary element of the project, it will never be as successful as it should be.

CRM IMPLEMENTATIONS: |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
11/29/2006 3:40:00 PM

Requirements Definition For Package Implementations
How do you go about defining the requirements of large package systems, particularly those with the all-encompassing scope of ERP, EAM, and CRM software, and still satisfy the needs to the project team, the user community, and executive management? It’s a balancing act rivaling the circus performer trying to keep all of the plates spinning at once. While it is difficult to say one aspect of a project plan is more important than another, accurately and completely defining the needs to be fulfilled by the software is critical to the overall success of the implementation and the longevity of software. This article outlines a logical process for defining the requirements and keeping the plates spinning.

CRM IMPLEMENTATIONS: an integrated ERP or CRM environments. To Be Phase In the To Be phase, you get a chance to play king or queen for the day. As if you owned the company, you can legitimately ask, How should things be done? This may be a little farfetched but you clearly should think outside the box. Using the As Is documentation to identify the bottlenecks and obstacles to making or increasing profits, you now decide how to eliminate or, at least, minimize them. The biggest problem encountered in this phase is that
1/28/2003

Fast-path Implementations - Are They Good or Bad?
Over the last few years the market has seen a plethora of fixed-scope and fixed-price applications, pre-packaged vertical solutions with industry templates, limited education and training, implementation tools, attractive support programs and hosting services with catchy names, all aimed at making it faster, simpler and cheaper for enterprises well under $500 million to use them. Is this approach good or bad for the user?

CRM IMPLEMENTATIONS: (SCM), customer relationship management (CRM), e-commerce, and distributed computing environments. And they have to accomplish these endeavors with less (or completely without) IT staff and a much more limited budget compared to their bigger counterparts. For these reasons, the fast-path ERP vendors offerings for smaller enterprises have generally had only a limited success. To understand many of the minus issues, we must first read the fine print on the fast-path program. The devil is usually in
7/5/2002

2011 Customer Relationship Management Buyer s Guide: Innovations in CRM
This buyer's guide reviews the latest innovations in customer relationship management (CRM), focusing on cloud, mobile, and social options, and provides several valuable CRM resources. Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

CRM IMPLEMENTATIONS: Buyer s Guide: Innovations in CRM 2011 Customer Relationship Management Buyer s Guide: Innovations in CRM Source: Technology Evaluation Centers Document Type: TEC Buyer s Guide Description: Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications
11/21/2011 12:00:00 PM

CRM Best Practices Adoption
Customer relationship management (CRM) best practices aren’t well recognized by many companies. Disappointment with CRM systems usually results from poor strategies that don’t focus on a specific set of business capabilities to increase revenues or reduce costs. How well does your company stack up? Learn about CRM best practices, pinpoint the best opportunities for quick wins, and build an action plan to close the gaps.

CRM IMPLEMENTATIONS: CRM Best Practices Adoption CRM Best Practices Adoption Source: NetSuite Document Type: White Paper Description: Customer relationship management (CRM) best practices aren’t well recognized by many companies. Disappointment with CRM systems usually results from poor strategies that don’t focus on a specific set of business capabilities to increase revenues or reduce costs. How well does your company stack up? Learn about CRM best practices, pinpoint the best opportunities for quick wins, and build an
10/24/2008 12:25:00 PM

CRM: Past, Present, and Future
TEC analyst Raluca Druta surveys the history and evolution of customer relationship management (CRM) with a view to defining the CRM of the future. Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future.

CRM IMPLEMENTATIONS: representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future. CRM: Past, Present, and Future style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM) Related Industries:   Industry Independent Related Keywords:   customer relationship
9/25/2012 11:16:00 AM

Hershey s Halloween Nightmare All Too Common for Supply Chain Implementations
On October 25, Hershey Foods Corporation announced a sharp decline in revenue and earnings for its third fiscal quarter ended September 30, 1999. Consolidated net sales were $1.07 billion compared with $1.22 billion for the third quarter of 1998. Net income for the third quarter was $87.6 million, or $ 0.62 per share-diluted, compared with $107.5 million, or $ 0.74 per share-diluted, for the third quarter of 1998. Hershey Chairman and CEO Kenneth L. Wolfe blamed the poor showing on problems encountered since July, when the company switched over to new systems for customer service, warehousing and order fulfillment.

CRM IMPLEMENTATIONS: Hershey s Halloween Nightmare All Too Common for Supply Chain Implementations Hershey s Halloween Nightmare All Too Common for Supply Chain Implementations Steve McVey - November 1, 1999 Read Comments Hershey s Halloween Nightmare All Too Common for Supply Chain Implementations S. McVey - November 1, 1999 Event Summary Hershey Foods Corporation announced a sharp decline in revenue and earnings for its third fiscal quarter ended September 30, 1999. Consolidated net sales were $1,066,695,000 compared with
11/1/1999

The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

CRM IMPLEMENTATIONS: The Lexicon of CRM - Part 1: From A to I The Lexicon of CRM - Part 1: From A to I Randy Garland - October 12, 2001 Read Comments The Lexicon of CRM Part 1: From A to I R. Garland - October 12, 2001 0 - A  360 degree view of the customer - A term used to describe the ability for virtually anyone in the company to know anything about the customer (products bought, support calls made, web site visits conducted, etc.). A complete, 306 degree view of customer information. 3G - Supposedly the ultimate
10/12/2001

8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative. Download Free Technology Analysis Reports Linked to the Must-have Elements of Every Successful CRM Initiative. It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more.

CRM IMPLEMENTATIONS: 8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative 8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative Source: Salesforce.com Document Type: White Paper Description: It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions
12/12/2008 12:56:00 PM

CRM Buyer s Guide
If you're interested in a CRM solution, here's a guide to help you zero in on the best one for your company's needs.

CRM IMPLEMENTATIONS: CRM Buyer s Guide CRM Buyer s Guide If you re interested in a CRM solution, here s a guide to help you zero in on the best one for your company s needs. With this CRM Buyer s Guide , you ll quickly get up to speed on all the key CRM considerations: business benefits of a CRM solution hosted vs. on-premise CRM, including advantages and disadvantages CRM market overview and history CRM cost considerations CRM solution providers You ll also learn about the essential CRM tools, including sales force
2/11/2011 3:35:00 PM


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