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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm in cloud


When ERP and CRM Connect in the Cloud
In early 2011 Plex Systems announced that it has integrated its software-as-a-service (SaaS) enterprise resource planning (ERP) product with salesforce.com’s

crm in cloud  ERP and CRM Connect in the Cloud In 2010, Plex Systems , after several years of obscurity, became widely recognized as the provider of Plex Online , an enterprise resource planning (ERP) solution in the cloud. For more detailed background information on this company and its product, see TEC ’s recent Certification Report as well as my 2010 blog series on Plex . The privately held company is just closing its 2010 financials, and Plex’s current state of affairs looks like this: A 27 percent growth in

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

crm in cloud  Server , and Consona CRM is in the process of developing similar functionality for the Microsoft stack. As indicated before, Consona CM/former Onyx software runs on a modern application server and uses a standards-based and service-oriented approach that enables customers to fairly quickly and easily link their core back-office, legacy applications with the Consona CM applications. In summary, by leveraging analytics, BPM, and CRM software in a fully integrated environment, Consona Enterprise CRM Read More

CPQ Pioneer FPX Becomes Cloud CRM and ERP Go-to Vendor


TEC senior analyst P.J. Jakovljevic takes a close look at FPX, formerly known as Firepond, a pioneer in CPQ software that automates the sales process for configurable products and services, including changes in the past couple years and what's new with FPX Version 8.0.

crm in cloud  Pioneer FPX Becomes Cloud CRM and ERP Go-to Vendor FPX , formerly known as Firepond , a pioneer in configure, price, and quote (CPQ) software that automates the sales process for configurable products and services, has over the last several years gone through some serious changes and soul searching, to put it mildly. But, since appointing seasoned customer relationship management (CRM) software executive Dave Batt as CEO over a year ago, the company seems to have steadied its ship and found its raison Read More

2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

crm in cloud  Buyer's Guide: Innovations in CRM Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More

Acumatica ERP is in IBM Cloud Too


Acumatica recently announced a partnership with IBM that brings Acumatica Cloud ERP to the IBM Cloud marketplace. With the Acumatica partnership, IBM clients can utilize the Acumatica Cloud ERP solution for their business management needs, hosted on the IBM Cloud.

crm in cloud  distribution, customer relationship management (CRM), and project accounting has been tested successfully in the IBM SoftLayer environment. But due to the flexibility of its technology, Acumatica ERP can be configured in any cloud environment and can run on any popular cloud host. For its own SaaS offering, Acumatica has chosen AWS as the preferred platform. For customers who don't want to go that route and want to be more in control, they can go with IBM Cloud, Azure Cloud , or any other popular Read More

Manufacturing Strategies that Win: IT’s New Role in the Cloud


With acceptance of cloud-based strategies growing among manufacturers of all types and sizes, it’s easier than ever to make the business case for transitioning to the cloud. But beyond the cost savings and responsiveness of cloud solutions, this transition also provides new opportunities for the IT department to grow into a key role as strategic business advisor. This report includes advice on how IT can help manufacturers realize the full benefits of cloud-based solutions.

crm in cloud  Strategies that Win: IT’s New Role in the Cloud With acceptance of cloud-based strategies growing among manufacturers of all types and sizes, it’s easier than ever to make the business case for transitioning to the cloud. But beyond the cost savings and responsiveness of cloud solutions, this transition also provides new opportunities for the IT department to grow into a key role as strategic business advisor. This report includes advice on how IT can help manufacturers realize the full Read More

Private Cloud ERP in a Hybrid Cloud Deployment


InPrivate Cloud ERP in a Hybrid Cloud Deployment you'll find out...

crm in cloud  Cloud ERP in a Hybrid Cloud Deployment Private Cloud ERP in a Hybrid Cloud Deployment Many midsize companies are talking about switching to cloud-based ERP solutions. But few of them are actually making the move. If you're worried about cloud ERP security, control, and data integration issues, you might be worried for nothing. In Private Cloud ERP in a Hybrid Cloud Deployment you'll find out • how the right cloud configuration resolves security, control, and integration concerns • how to choose Read More

Get a Grip: 5 Ways to Better Manage the Cloud


The causes of a cloud outage can differ—software updates, networking interruptions, a bolt of lightning. But one thing is for certain: a cloud computing outage can significantly impact revenue generation, business continuity, and customer satisfaction. That’s all the more reason for companies to stay on top of their cloud computing environment. This white paper offers five ways to better manage a cloud-based IT infrastructure.

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Architecture-Centered Information Systems In The Manufacturing Domain - Part III - Steps in the Architecture Process


Architecture bridges the semantic gap between the requirements and software. Application software systems must be architected in order to deal with the current and future needs of the business organization. Managing software projects using architecture–centered methodologies must be an intentional step in the process of deploying information systems – not an accidental by–product of the software acquisition and integration process.

crm in cloud  Centered Information Systems In The Manufacturing Domain - Part III - Steps in the Architecture Process Glen B. Alleman is associated with Niwot Ridge Consulting, www.niwotridge.com About This Note: This note is presented in five parts as follows: Introduction to Software Architecture The Architecture Process Steps in the Architecture Process Moving from Planning to Implementation Applying the Methodology Part III - Steps in the Architecture Process Without a framework for defining architecture Read More

Metadata Standards in the Marketplace - Why Do I Care? (And Where Does Godzilla Fit In?)


Metadata (“data about data”) is essential for data warehousing. Metadata standards allow different products to interact. Without standards, different vendors’ tools cannot work together seamlessly and the customer’s warehousing effort is greatly complicated.

crm in cloud  Standards in the Marketplace - Why Do I Care? (And Where Does Godzilla Fit In?) Metadata Standards in the Marketplace - Why Do I Care? (And Where Does Godzilla Fit In?) M. Reed and D. Geller - May 16, 2000 Overview Metadata ( data about data ) is essential for data warehousing. In order to populate a database, extract data, or run a report, more is required than simply raw data. The tools involved must also understand the context, or meaning, of the data. This is one of the purposes of metadata. Read More

SaaS and Cloud ERP Observations: Is Cloud ERP Right for You?


Over the past six years, Aberdeen Group has been measuring organizations’ willingness to consider a software-as-a-service (SaaS) deployment model for their enterprise resource planning (ERP) software implementations. Using this research, Aberdeen has created a short report to help organizations as they review their options and provide key takeaways to consider during the process.

crm in cloud  enterprise resource planning solution,cloud ERP,SaaS ERP,SaaS ERP implementation,SaaS ERP deployment,SaaS ERP adoption,Aberdeen Read More

2011 HR Technology Conference & Expo (Day 1): What Happens in Vegas Shouldn’t Have to Stay in Vegas


Hundreds of industry experts have descended on Las Vegas for the 2011 HR Technology Conference @ Expo (and for other things, such as networking and maybe just a wee bit of gambling), which has been billed as “the world’s best conference on HR Technology.” It’s my second time attending this conference, which is the largest North American gathering of HR professionals, experts, and technology

crm in cloud  HR Technology Conference & Expo (Day 1): What Happens in Vegas Shouldn’t Have to Stay in Vegas Hundreds of industry experts have descended on Las Vegas for the 2011 HR Technology Conference & Expo (and for other things, such as networking and maybe just a wee bit of gambling), which has been billed as “the world’s best conference on HR Technology.” It’s my second time attending this conference, which is the largest North American gathering of HR professionals, experts, and technology vendors Read More

Cloud Computing in Education


Cloud computing primarily refers to technology that delivers computing resources via the Web. The benefits of introducing these systems are most frequently discussed in relation to business, but its impact on the education sector is no less significant. Educational institutions all over the world have already adapted the cloud to their own settings and made use of its great potential for innovation. This white paper discusses some of the most important applications of cloud computing in education.

crm in cloud  Computing in Education Cloud computing primarily refers to technology that delivers computing resources via the Web. The benefits of introducing these systems are most frequently discussed in relation to business, but its impact on the education sector is no less significant. Educational institutions all over the world have already adapted the cloud to their own settings and made use of its great potential for innovation. This white paper discusses some of the most important applications of cloud Read More

A New Discipline in E-mail Etiquette: Creating Confidence in Enterprise E-mail


E-mail is a powerful business tool that most enterprises can’t live without. Unfortunately, along with its capability of accelerating commerce, productivity, and social interactions, there are some drawbacks—such as spam! Companies that rely on e-mail to do business simply can’t afford the negative affects of spam. However, new technology is emerging that helps stop spam and allows users to get on with business.

crm in cloud  New Discipline in E-mail Etiquette: Creating Confidence in Enterprise E-mail E-mail is a powerful business tool that most enterprises can’t live without. Unfortunately, along with its capability of accelerating commerce, productivity, and social interactions, there are some drawbacks—such as spam! Companies that rely on e-mail to do business simply can’t afford the negative affects of spam. However, new technology is emerging that helps stop spam and allows users to get on with business. Read More

Future Trends in Wholesale Distribution—Part 2: Outside-In Omnichannel Fulfillment


The TEC Vendor Challenge was in full swing last week, with 2 days' worth of vendor demonstrations from Epicor, IBS, Infor, Microsoft, NetSuite, SAP, and VAI, as well as presentations and dynamic discussions. Part 1 of this series ran down the highlights on how disruptive innovations are changing the landscape of the wholesale distribution industry. This post recaps the panel presentation.

crm in cloud  Trends in Wholesale Distribution—Part 2: Outside-In Omnichannel Fulfillment The TEC   Vendor Challenge was in full swing last week, with 2 days' worth of vendor demonstrations from Epicor , IBS , Infor , Microsoft , NetSuite , SAP , and VAI , as well as presentations and dynamic discussions. In  part 1 of this blog post series , I provided highlights from the TEC Vendor Challenge on how disruptive innovations are changing the landscape of the wholesale distribution industry. In this second post Read More