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Access Commerce Spices Up North American CRM Fray
In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During Explore 2000, QAD’s annual user

crm in san diego  and force all major CRM mid-market players, GoldMine, Pivotal, and SalesLogix to thoroughly re-think their business models and further focus on customer satisfaction. User Recommendations We encourage potential North American users to familiarize themselves with the newcomer company's value proposition, since we believe that it provide some extra leverage to their negotiating position with all vendors involved in a particular selection exercise. However, users should be wary of Access Commerce's global Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm in san diego


Deltek Costpoint
Deltek Costpoint@ is an ERP software solution designed to meet the business needs of sophisticated project-driven organizations. Costpoint tracks, manages

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CRM and BPM: “We Goes Together Like Peas and Carrots”
In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship

crm in san diego  examples of BPM driving CRM in practice. Yet, the article’s premise is that some BPM tools are helping with concrete CRM (and even SCM) processes, and those BPM vendors that just continue to peddle technology without the concrete value prop will not have that much success in the long run. A case in point: with this ongoing consolidation, Pega might remain as the only leading BPM + CRM provider, with a no-integration-necessary unified product with out-of-the-box support for call centers, customer Read More...
Zef Scientific Selects IFS Enterprise Service Management
IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used

crm in san diego  Scientific Selects IFS Enterprise Service Management IFS has announced that Zef Scientific, Inc. , a multi-vendor service provider for high-performance liquid chromatography–mass spectrometry (HPLC-MS) systems used in the pharmaceutical, biotechnology, chemical, and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business. Deployment includes Zef Scientific’s headquarters in San Diego, California, and other offices in North Read More...
Analysis of SAS Institute and IBM Intelligence Alliance
The SAS Institute and International Business Machines announced a new business intelligence relationship on January 24, 2000. IBM has announced that it is

crm in san diego  User Recommendations Customers investigating CRM, ERP, and SRM solutions should give a strong look at the combined IBM/SAS solution. Questions that the vendors should be asked include: How tightly will the code bases of DB2 and the SAS products be integrated? What increases in database throughput to DB2 on MVS will be provided by this integration? (i.e. how will database throughput be improved?) Will IBM's consultants be trained and certified on this solution set before they work at customer sites? What Read More...
How Best-in-class Plan, Budget, and Forecast in Today’s Dynamic World
Prospects for the global economy remain precarious. But effective financial planning, budgeting, and forecasting can enable successful decision making even in

crm in san diego  Best-in-class Plan, Budget, and Forecast in Today’s Dynamic World Prospects for the global economy remain precarious. But effective financial planning, budgeting, and forecasting can enable successful decision making even in periods of unprecedented change. Dynamic financial planning enabled through five key elements—process, organization, knowledge management, technology, and performance management—give business leaders the tools to take action and emerge even stronger. Find out how. Read More...
Metadata Standards in the Marketplace - Why Do I Care? (And Where Does Godzilla Fit In?)
Metadata (“data about data”) is essential for data warehousing. Metadata standards allow different products to interact. Without standards, different vendors

crm in san diego  Standards in the Marketplace - Why Do I Care? (And Where Does Godzilla Fit In?) Metadata Standards in the Marketplace - Why Do I Care? (And Where Does Godzilla Fit In?) M. Reed and D. Geller - May 16, 2000 Overview Metadata ( data about data ) is essential for data warehousing. In order to populate a database, extract data, or run a report, more is required than simply raw data. The tools involved must also understand the context, or meaning, of the data. This is one of the purposes of metadata. Read More...
Leadership When It Really Matters: A Closer Look at Investing in PLM Technology to Profit in a Down Economy
Loss of strategic vision and leadership can pose a greater threat to organizations than dramatic economic downturn. Companies that invest in technology wisely

crm in san diego  When It Really Matters: A Closer Look at Investing in PLM Technology to Profit in a Down Economy Loss of strategic vision and leadership can pose a greater threat to organizations than dramatic economic downturn. Companies that invest in technology wisely will gain a competitive advantage and even prosper during hard times. Achieving financial results hinges on finding a product lifecycle management (PLM) solution that delivers business benefits not only in the short-term but also long into the f Read More...
In Defense of Data Centers: The Positive Role IT Can Play in the Greening of Business
Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required

crm in san diego  Defense of Data Centers: The Positive Role IT Can Play in the Greening of Business Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required by their IT operations, especially by their data centers. Greening IT starts in the data center: find out how data center consolidation—and other solutions—can help you reduce energy consumption, and even increase productivity and efficiency. Read More...
Soffront CRM
The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales

crm in san diego  CRM The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM. Read More...
Maximizer CRM: Customer Relationship Management (CRM) Competitor Analysis Report
This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients

crm in san diego  the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. Read More...
Extending CRM Concepts in ERP Systems
If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM

crm in san diego  CRM Concepts in ERP Systems If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the CRM concept really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know. Read More...
Social Media in Your Supply Chain Keeps Everyone in the Loop
Social media is adding new value to cloud-based supply chain management for companies of all sizes. Internal social media (via Intranet) and external sites like

crm in san diego  Media in Your Supply Chain Keeps Everyone in the Loop Social media is providing a key link in the new generation of cloud-based supply chains. Cloud-based supply chain management (SCM) platforms have been around for more than a decade now, although they haven't always been described as such. In recent years, though, this kind of software is starting to be built with social media capability as a central pillar. Companies with long supply chains that need to communicate with myriad partners across the Read More...

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