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Software Functionality Revealed in Detail
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 crm in the cloud


When ERP and CRM Connect in the Cloud
In early 2011 Plex Systems announced that it has integrated its software-as-a-service (SaaS) enterprise resource planning (ERP) product with salesforce.com’s

crm in the cloud  ERP and CRM Connect in the Cloud In 2010, Plex Systems , after several years of obscurity, became widely recognized as the provider of Plex Online , an enterprise resource planning (ERP) solution in the cloud. For more detailed background information on this company and its product, see TEC ’s recent Certification Report as well as my 2010 blog series on Plex . The privately held company is just closing its 2010 financials, and Plex’s current state of affairs looks like this: A 27 percent growth in

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » crm in the cloud

Microsoft Dynamics CRM 2013 to Be Released in the Fall


Microsoft Corp. has announced that its 2013 release of  Dynamics CRM—to be available this fall—is designed to make business personal by enhancing mobile support and social capabilities, as well as by providing contextual information to customer-facing professionals. Microsoft Dynamics CRM 2013 can be delivered both on premises and in the cloud. Main capabilities include

crm in the cloud  Dynamics CRM 2013 to Be Released in the Fall Microsoft Corp. has announced that its  2013 release of  Dynamics CRM —to be available this fall—is designed to make business personal by enhancing mobile support and social capabilities, as well as by providing contextual information to customer-facing professionals. Microsoft Dynamics CRM 2013 can be delivered both on premises and in the cloud. Main capabilities include: Connection to the Microsoft's marketing automation application, Marketing Read More

Managed Hosting in Europe: A Review of the Managed Hosting Market and Suppliers in Europe


The increasing use of virtualization allowed managed hosting providers to reduce costs by sharing infrastructure between customers, creating the earliest versions of what is now known as cloud computing. Platforms managed by specialists provide higher service levels, greater ease of secure access, and more manageable costs than many companies can achieve internally. Discover more about Europe’s managed hosting market.

crm in the cloud  such as email and CRM (so called software as a service, SaaS). Trying to categorise such things is always problematic as there is much overlap. Many managed hosting providers (MHPs) buy data centre space from co-location providers and have SaaS providers as customers. Perhaps the best way to think of a managed hosting service is the provision of a ready to go managed computing stack including server, storage and networking hardware plus infrastructure software on which customer applications are deployed. Read More

Business Benefits of CRM in the Cloud for Midsize Companies


Midsize companies are increasingly recognizing the benefits of cloud computing--it's cost-effective and flexible. This paper identifies four key business requirements for successful implementation of customer relationship management (CRM) cloud applications and examines how one CRM cloud solution in particular meets these requirements and enables midsize companies to realize their growth aspirations.

crm in the cloud  Benefits of CRM in the Cloud for Midsize Companies Midsize companies are increasingly recognizing the benefits of cloud computing--it's cost-effective and flexible. This paper identifies four key business requirements for successful implementation of customer relationship management (CRM) cloud applications and examines how one CRM cloud solution in particular meets these requirements and enables midsize companies to realize their growth aspirations. Read More

SAP Sets a Unified Vision for HANA in the Cloud


SAP is taking fierce steps towards expanding its cloud presence. Major moves from the German software company are reshaping its approach to a market increasingly willing to move to the cloud and an increasing number of big competitors wanting to rule this market. After having acquired Ariba and SuccessFactors, SAP is taking a logical step by taking its flagship offering HANA to the cloud

crm in the cloud  as SAP ERP, SAP CRM, and SAP NetWeaver Business Warehouse, can now have cloud-enabled capabilities like scalability and flexibility. Dr. Vishal Sikka, member of the Executive Board of SAP AG, Technology and Innovation, remarked: With SAP HANA Enterprise Cloud, we are addressing a fundamental customer need that we have seen since we first launched HANA, customers want more and more options in how they take advantage of the value SAP HANA brings. With the SAP HANA Enterprise Cloud, we are delivering HANA Read More

I Want My Private Cloud


Although many organizations are considering reaping the benefits of a cloud computing platform, they have concerns with the handling of sensitive information on a public cloud platform. An alternate option is available, and it means having our own private cloud. This article discusses aspects of private cloud computing and its advantages and drawbacks for organizations considering the adoption of a private cloud strategy.

crm in the cloud  Want My Private Cloud Although many organizations are considering reaping the benefits of a cloud computing platform, they have concerns with the handling of sensitive information on a public cloud platform. An alternate option is available, and it means having our own private cloud.   Introduction A few months ago, I had the opportunity to write an article on cloud computing titled A Tour of the Clouds , where I provided general descriptions of the basic concepts in this area. Since its publication, Read More

The Impact of the 'Assembler Strategy' in the Enterprise Applications Field


Infor's latest acquisitions and vertically-focused "assembler strategy" are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors.

crm in the cloud  Financials, Infor WMS, Infor CRM (coming from SyteLine ), and Infor SCM . Datastream Acquisition Related to the process group, which has many asset-intensive customers (although the Infor Distribution Group may also have many customers with interests in fleet tracking and management), is the acquisition of Datastream Systems in early 2006. The merging parties are working to close this transaction as soon as reasonably possible, and it is expected to be completed in the second calendar quarter of 2006. Read More

Rethinking the Supply Chain: Meeting the Complexity Challenge


The requirements of operating in a global, just-in-time (JIT) market have made supply chains much more complex than they were 10 years ago. Much of the software meant to assist in managing this complexity has itself become too complex to use—and too expensive to cost-justify. Discover the benefits of using a less complex supply chain solution that better supports a collaborative effort along your supply chain.

crm in the cloud  the Supply Chain: Meeting the Complexity Challenge Demand Solutions Forecast Management opens up a whole new world for supply chain management - better demand planning, improved inventory planning and, ultimately, increased efficiency and profits. Source : Demand Solutions Resources Related to Rethinking the Supply Chain: Meeting the Complexity Challenge : Supply Chain (Wikipedia) Rethinking the Supply Chain: Meeting the Complexity Challenge Supply Chains is also known as : Supply Chain Analysi Read More

Transenterprises - The Emerging Business Model of the Twenty First Century


During the last two decades, many of the old vertically integrated enterprise/empires have splintered into numerous core-competency-focused firms, loosely bound into the so-called virtual extended enterprises.

crm in the cloud  - The Emerging Business Model of the Twenty First Century Business Model Evolution During the last two decades, many of the old vertically integrated enterprise/empires have splintered into numerous core-competency-focused firms, loosely bound into the so-called virtual extended enterprises. The next two decades will witness re-integration into transenterprises—tightly knit federations of companies with long-term commitments and deep investments in integrating together into a more efficie Read More

The New Role of the CFO: from Bean Counter to Corporate Wizard


Find out in the new role of the cfo: from bean counter to corporate wizard.

crm in the cloud  New Role of the CFO: from Bean Counter to Corporate Wizard Chief financial officers (CFOs) are being transformed from bean counters to corporate wizards in companies both large and small. But what's driving this fundamental change? And how can CFOs play an even greater role in the direction and success of their organizations? Find out in The New Role of the CFO: From Bean Counter to Corporate Wizard . You'll learn how technology is revolutionizing the role of the CFO; which five focus areas are turning Read More

Your 360-degree View of the Customer: Keep the Customer in View


Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to

crm in the cloud  360-degree View of the Customer: Keep the Customer in View Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to better target those customers. One problem that Read More

Service Lifecycle Management - Tapping into the Value of the Product Aftermarket


Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions, however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle Management (SLM) promises valuable business benefits after a product has been shipped to the customer, tapping into the value of the product aftermarket.

crm in the cloud  SLM, please see The CRM Selection Challenge User Recommendations Evaluate the value of SLM in your business in terms of increased service revenue, decreased cost, and increased customer satisfaction Define your SLM strategy to achieve a tangible ROI from your SLM initiative Determine your SLM requirements based on real business needs Look for integration of the SLM business processes from the viewpoint of your customer, and integrate the service request with the activity in the field Look at vendors with Read More

Connect the Dots: Simplifying the Online Ad Business


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crm in the cloud  the Dots: Simplifying the Online Ad Business Over the past few years, the online advertising space has become crowded and very complex, and more technologically driven middle-men have acquired increasingly large shares of the overall online revenue. Traditional publishers have been at a disadvantage and struggling to regain control over their online ad business. In this white paper, we propose a solution that straddles the whole value chain through a suite of previously unconnected technologies. By Read More

The Versatile Group, Inc.


Founded in 1992, the Versatile Group is a privately held corporation headquartered in Dallas, Texas (US). The company provides business accounting software products that leverage proven technologies. Its customers represent a wide spectrum of business and industries.

crm in the cloud  Versatile Group, Inc. Founded in 1992, the Versatile Group is a privately held corporation headquartered in Dallas, Texas (US). The company provides business accounting software products that leverage proven technologies. Its customers represent a wide spectrum of business and industries. Read More

Managing the Process of Process: Establishing the Right Goals and Improving Operations and Systems to Hit the Mark


North American process manufacturers face increasing challenges related to heightened security, pricing pressures, global competition, and rising costs. Thus, continuous improvement of processes is imperative to remaining competitive. How close is your company to world-class? And how focused are you on process improvement? Find out how get started on a process improvement strategy that will have long-term benefits.

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