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One-on-One with BPM Vendor K2’s Executives
TEC recently spoke with the top executives of business process management (BPM) vendor K2 to get an insider view of the company’s mission and vision for the

crm insider  Server, and Microsoft Dynamics CRM allows for simple data integration. It also runs independently from SharePoint but extends the customers’ SharePoint investments, and while spanning other enterprise systems, customers can pull data and information across the organization into one single application.   TEC : How do you view the usefulness of BPM in manufacturing ERP environments? K2 : Manufacturers do a lot with ERP (i.e., material requirements planning [MRP], some product lifecycle management [PLM], Read More

CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm insider


TEC Industry Watch: Enterprise Software News for the Week of July 2, 2012
SOFWARE SELECTIONS AND IMPLEMENTATIONSD@K Engineering selects Aras Enterprise PLM software Industry tags: PLM, complex electromechanical products and equipment

crm insider  •  NetSuite profile •  CRM head-to-head: NetSuite vs. CDC Software, Maximizer… SOFWARE VENDOR M&As, PARTNERSHIPS, & PRODUCT LAUNCHES Red Hat to acquire FuseSource Industry tags: open-source middleware, cross-industry This seems to be a mutually beneficial transaction. For its part, the bullish Red Hat needs to bolster the open-source enterprise service bus (ESB) capabilities of JBoss. Progress Software, which is in a major restructuring and divestment report, will be happy to get some cash Read More
NetSuite Had a Sweet IPO. Now What?
The end of 2007, at least in the space that I cover, has certainly been

crm insider  (and even Microsoft Dynamics CRM Live [ evaluate this product ]) have a fundamental flaw , which once also plagued (and fatally wounded) former Siebel (now part of Oracle [ evaluate this product ]). Namely, these are all point Customer Relationship Management (CRM) solutions without an organic transactional system of record (e.g., an accounting back-office system). In other words, they tend to focus on managing sales contacts, pipeline, forecasts, etc., rater than on managing the customer interactions Read More
10 Steps to Continuous Compliance: Putting in Place an Enterprise-wide Compliance Strategy
Understanding the full scope of risk in today’s complex business environment is a must for achieving compliance with governmental mandates and industry

crm insider  Identity Management | Implement CRM | Implemented CRM | Implementing CRM | Implementing CRM System | Implementing Strategy | Industry Complance Regulations | Industry Compliance Regulation | Industry Regulation | Industry Regulations | Industry Strategy | Information Compliance | Information Methodology | Information Risk Assessment | Information Risk Management | Information Security | Information Security Management | Information Strategy | Information System Strategy | Information Systems Methodology Read More
TEC Industry Watch: Enterprise Software News for the Week of July 23, 2012
SOFTWARE SELECTIONS @ IMPLEMENTATIONSSeaspan selects IFS Applications to support its shipbuilding projectsIndustry tags: manufacturing“Seaspan is an

crm insider  work with other Oracle CRM solutions ever since. A major milestone seems to have been reached with the recent announcement of a  combined offering  that brings together RightNow CX and Oracle Fusion Sales (initially released as cloud apps for SMBs, now positioned as cloud application services). The integration between the two solutions combines functionality for sales and customer experience, which should make everyone involved in CRM work together more efficiently. Even though the two solutions are Read More
Infor Epiphany
Infor@s CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your

crm insider  Epiphany Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer Read More
CRM Buyers Guide
CRM, or Customer Relationship Management, is an essential tool in any modern business no matter its size. The primary purpose of CRM software is to manage all

crm insider  The primary purpose of CRM software is to manage all aspects of the relationship with existing and prospective customers. Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This guide can help you find the right provider for your unique needs. Read More
Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

crm insider  Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? R. Garland - September 5, 2001 Introduction  There are a LOT of CRM vendors. If you count the pure-play Integrated CRM vendors and niche, or, fill-the-cracks vendors, there at least fifty from which to choose. Should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting Read More
SMB Team On-Demand CRM Comparison Guide
This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses.

crm insider  Team On-Demand CRM Comparison Guide This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses. Read More
C2 CRM


crm insider  CRM Read More
2011 Customer Relationship Management Buyer's Guide: Innovations in CRM
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

crm insider  Buyer's Guide: Innovations in CRM Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access

crm insider  for Financial and Insurance Markets Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company

crm insider  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, Read More
Market Focus Report: The Value of Mobile and Social for CRM
Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included

crm insider  Mobile and Social for CRM Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included small, medium, and large enterprises using both on-demand and on-premise CRM applications. Results show that adding mobile access and social collaboration to CRM delivers significant benefits to organizations. See why you should consider mobile and social CRM adoption. Read More
CRM Buyers Guide
CRM, or Customer Relationship Management, is an essential tool in any modern business no matter its size. The primary purpose of CRM software is to manage all

crm insider  The primary purpose of CRM software is to manage all aspects of the relationship with existing and prospective customers. Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This guide can help you find the right provider for your unique needs. Read More

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