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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm is dead


Social CRM is Dead, Long Live Social Media Flavored CRM
Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare

crm is dead  CRM is Dead, Long Live Social Media Flavored CRM Customer relationship management (CRM) is not and cannot really be social, since social means “ of, relating to, or occupied with matters affecting human welfare ” (definition taken from The Free Dictionary ). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why CRM is not social and why social CRM (SCRM) is

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Is Baan Clinically Dead?


On January 4, 2000 Baan, Europe's No. 2 business software company, sank deeper into trouble as its CEO resigned and it forecast a fourth quarter loss of $240 million to $250 million after restructuring. Its shares plunged over 30 percent as analysts cut recommendations on the loss-making vendor, which has yet to name a replacement for Mary Coleman, who is returning to her Silicon Valley home after taking charge only last May.

crm is dead  the only remaining independent CRM vendor, Siebel Systems. The potential equity earned from these sellouts would come in handy for Baan, as a much needed cash infusion for focusing on its combined e-commerce, supply-chain and ERP back-office product portfolio. User Recommendations We have no intentions of advising current Baan users, particularly those in a middle of implementations, to remain calm. However, we believe that their endeavors will not be seriously jeopardized. They may want to consider Read More

Dead Heat: Corporate Buyers Gain Analysis Tools in Leading e-Procurement Products


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crm is dead  volume discount. Undoubtedly such CRM analysis will appear before the end of the year in a purchasing application near you. User Recommendations Commerce One BuySite users and Ariba Buyer users will certainly be interested in acquiring the appropriate package. For others who are interested in making e-purchasing acquisitions this announcement raises the bar for all products, but we expect others to follow suit with announcements in fairly short order. It's also worth noting that if another application Read More

Is Oracle Becoming Invincible?


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crm is dead  in Q4, led by CRM sales, which grew at a 161% rate (See Figure 2). Database software sales increased 12% to $1.2 billion. Consulting, education and support revenues increased 7% to $1.5 billion. Figure 2. This past quarter Oracle sold more application software than SAP, $447 million vs. $352 million, said Oracle CEO, Larry Ellison. Applications Release 11i - the Oracle e-Business suite - hurdled us into the number one position in the applications software business. Our e-Business suite is the first Read More

Open letter to companies planning on using Social CRM


If you have decided to use social customer relationship management (SCRM) to sell your products or services, you should be ready to adapt to what your customers consider SCRM to be, not vice versa. As I mentioned in my post Social CRM is Dead, Long Live Social Media Flavored CRM, I see the “social” in SCRM as being related to human welfare and not only to social media. Therefore, SCRM should

crm is dead  in my post Social CRM is Dead, Long Live Social Media Flavored CRM , I see the “social” in SCRM as being related to human welfare and not only to social media. Therefore, SCRM should not only allow me to use social media when interacting with companies and brands, but it should also allow both companies and their customers (potential or existing) to have a positive impact on human welfare. Here’s what I expect SCRM to do It doesn’t really matter what companies think about SCRM and the best ways Read More

Developing a Collaborative Endpoint Security Solution: Why Perimeter Security Is Not Enough


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crm is dead  a Collaborative Endpoint Security Solution: Why Perimeter Security Is Not Enough Information security is more than just a technology. Two other areas also require consideration: processes and people. Each element is a critical point of the information security triangle, and a change in one area affects the other two. Download this white paper to learn how a collaborative approach to endpoint security can help ensure that your security solution is both comprehensive and effective. Read More

JustFoodERP Is Now TEC Certified


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crm is dead  Is Now TEC Certified This year TEC analysts are certifying a variety of new ERP solutions for process manufacturers. Another that has been recently certified is vendor JustFoodERP's eponymous software JustFoodERP. JustFoodERP is a subsidiary of the Microsoft Dynamics Partner IndustryBuilt, and was founded just over 12 years ago specifically to develop and deliver an ERP system focused on the food and beverage industry. Indeed, JustFoodERP is pretty savvy when it comes to the specifics of this Read More

Is Your Business Ready for ERP?


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crm is dead  the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. Read More

Is It Time to Purchase a New ERP?


For decades, enterprise resource planning (ERP) replacement has been compared to brain surgery: You just don't do it unless the patient is dying. So how do you know when it really is the time to invest in a new ERP system? Download this white paper to find out.

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Is J.D. Edwards's CRM 2.0 (With more than 200 Enhancements) Good News?


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