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CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » crm knowledge manager


8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well

crm knowledge manager  | CRM Issues | CRM Knowledge | CRM Knowledge Management | CRM Learning | CRM Magazine | CRM Management | CRM Manager | CRM Managment | CRM Manufacturing | CRM Marketing | CRM Metrics | CRM Model | CRM Models | CRM Module | CRM Modules | CRM News | CRM Objectives | CRM Online | CRM Operations | CRM Organization | CRM Outsourcing | CRM Overview | CRM Package | CRM Package Software | CRM Packages | CRM Performance | CRM Planning | CRM Policy | CRM Portal | CRM Presentation | CRM Process | CRM Processes | CRM Read More...
The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

crm knowledge manager  Lexicon of CRM - Part 1: From A to I The Lexicon of CRM Part 1: From A to I R. Garland - October 12, 2001 0 - A  360 degree view of the customer - A term used to describe the ability for virtually anyone in the company to know anything about the customer (products bought, support calls made, web site visits conducted, etc.). A complete, 306 degree view of customer information. 3G - Supposedly the ultimate wireless protocol technology that is already being used in areas outside of North America where Read More...
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

crm knowledge manager  Knowledge Management IT | CRM Knowledge Management | CRM Knowledge Manager | CRM Management | CRM Management Skills | CRM Strategic Management | CRM Project Management | CRM Business Management | CRM Management Consulting | CRM Performance Management | CRM Management Development | CRM Effective Management | CRM Management Planning | CRM Management Planning | CRM Organizational Management | CRM Management Issues | CRM Management Structure | CRM Systems Management | CRM Technology Management | CRM Managemen Read More...
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

crm knowledge manager  approach of its sister CRM product, KNOVA (now Consona Knowledge Management) should allow enterprises to preserve and enhance their existing deployments of traditional call center and help desk applications, as well as content management, KM, and workflow tools. Accordingly, the Consona Knowledge Management solution consists of the following business applications, as described in KNOVA’s annual report (excerpt included below, updated with current branding): Consona Knowledge Central is an assisted-servi Read More...
Enterprise Intelligence Tools Tame Business Knowledge Glut
Skila, Inc. is applying advanced eKnowedge tools to the pharmaceutical, biotechnology, and medical device industries. It’s the kind of offering every knowledge

crm knowledge manager  Intelligence Tools Tame Business Knowledge Glut Enterprise Intelligence Tools Tame Business Knowledge Glut D. Geller - October 6, 2000 Event Summary Skila, Inc. wants to solve some of the problems of the Information Age. The biggest problem, after the glare on your screen, is that there's too much information to wade through. Industry studies claim that there are 2 million new pages of information made available on the Web every day, with more than 50,000 new websites becoming available each Read More...
SMB Team On-Demand CRM Comparison Guide
This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses.

crm knowledge manager  Team On-Demand CRM Comparison Guide This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses. Read More...
Content Manager
Content Manager gets content of all types from within the organization and makes it available for publication. It eliminates web publishing redundancies by

crm knowledge manager  content manager,web content manager,content management system,content management systems,website content manager,web content management,content management software,website content management,web content management system,web site content management,net content management,content management solutions,content management solution,web content management software,indesign content manager,content management server,content management tool,learning content management system,electronic content management,web content management systems,enterprise content management system,cms content management Read More...
Choosing the Best CRM for Your Organization
It’s no secret that there is a bevy of deployment options available with most customer relationship management (CRM) solutions today@ranging from customized to

crm knowledge manager  the Best CRM for Your Organization Choosing the Best CRM for Your Organization If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Oracle has been helping customers like you manage your business systems and information with reliable, secure, and integrated technologies. Source : Oracle Resources Related to Customer relationship management (CRM) : Customer relationship management (CRM) (Wikipedia) Choosing the Best CRM for Your Organ Read More...
Maximizer CRM 12: Salesforce Automation Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation

crm knowledge manager  CRM 12: Salesforce Automation Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
How ERP and CRM Solutions Can Save You Money
Simply visit microsoft's dynamics ERP and CRM resource center to find out how microsoft dynamics can help your business prosper in a difficult econ...

crm knowledge manager  ERP and CRM Solutions Can Save You Money Business people want to know: What can I do to help my company save money during this economic downturn? How can I make business better? Perhaps you are asking the very same questions. One thing that's worked for many small and midsized companies is to use Microsoft Dynamics ERP and CRM software. It's enabled them to increase their companies' efficiencies, reduce their costs, and strengthen and grow their businesses—all during tough economic times. And you Read More...
Visual Asset Manager
Visual Asset Manager is an Asset Tracking Software designed to control and manage mobile and fixed assets. This comprehensive software centrally manages what

crm knowledge manager   Read More...
Top 10 Features Small and Medium Businesses Should Seek in a CRM Solution
Once thought of as only relevant for enterprises, customer relationship management (CRM) technology is increasingly being used by small and medium businesses

crm knowledge manager  Should Seek in a CRM Solution Once thought of as only relevant for enterprises, customer relationship management (CRM) technology is increasingly being used by small and medium businesses across industries. So, as you evaluate your options, you need to determine which solution will best meet your organization's marketing, sales, and business needs in the present and as it grows. Read about the top 10 features small and medium businesses should look for in a CRM solution. Read More...
8 Essential CRM Best Practices-an Executive Guide
In this informative white paper, 8 essential CRM best practicesan executive guide, you'll discover the eight key elements of highly successful CRM ...

crm knowledge manager  Essential CRM Best Practices-an Executive Guide Since CRM can be directly related to how much money comes in the door, shouldn't your CRM system contain all the proven CRM best practices ? Can you afford to have less than the best when it comes to dealing with your customers? In this informative white paper, 8 Essential CRM Best Practices—An Executive Guide , you'll discover the eight key elements of highly successful CRM systems—laid out for you in clear, straightforward language. So whether you're Read More...
CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond

crm knowledge manager  Operational, Analytical, and Collaborative CRM Are Born CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born R. Garland - August 27, 2001 A Brief (!) History of CRM  In the early 90's, paralleling the publication of Hammer and Champy's Reengineering the Corporation , there were three Northern California companies that each had similar visions of incorporating BPR (Business Process Reengineering) concepts into Front Office applications. They were set to break down Read More...

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