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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm market statistics


State of the Market: HR
More than ever, executives are looking to transform human resources (HR) from a seemingly low-priority function into a strategic part of the business. This

crm market statistics  What customer relationship management (CRM) solutions do for customer intimacy, today's ERM packages (replete with employee self-service and manager self-service functions) do for employee intimacy'provide all concerned parties (executives, managers, employees, government, and so forth) with immediate access to a wide array of vital information. Customer Success Story: Talent Management Commerce Bank Is Counting On Lawson Situation Since its inception in 1973, New Jersey-based Commerce Bank has grown to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Best Software To Hold Competition At Bay Part Three: Market Impact


As the small-to-medium enterprises (SME) market battle rages, Best Software seems to be taking appropriate steps to establish itself as a more visible/audible force to be reckoned with. It does not intend to remain a tacit mid-market powerhouse any longer.

crm market statistics  (which is anticipated Microsoft CRM strong selling feature) while further establishing their expertise in some vertical industries. Taking on the ERP Market Coming to enterprise systems, MAS 90 is targeted at medium-sized companies with 10 to 500 employees, and features more than 25 accounting, light manufacturing, distribution, and e-commerce modules. MAS 200 is the client/server version of MAS 90, and handles higher transaction volumes, and supports multiple databases, including Microsoft SQL Server . Read More

The 'Joy' Of Enterprise Systems Implementations Part 1: Inexorable Statistics


We take the liberty to expand further on the findings of a report, which was recently released by a renowned research organization, and which pinpoints enterprise applications implementations’ dissatisfactions in no uncertain terms. One may expect even more bad news in the future given the intricacy of collaborative inter-enterprise business.

crm market statistics  abuzz with scantily rewarding CRM deployments, see Why CRM Is So Hard and What To Do About It (article ID 48.887.69.1605). In a great part, this general feeling is attributed to bad publicity due to many high-profile companies (e.g., FoxMeyer , Hershey Foods , Whirlpool , PetsMart , Sobey's , Allied Waste Industries , W. L. Gore & Associates , W. W. Grainger , Nike , etc.) having reported their troubled implementations, some of which have been analyzed on this site, as follows: Food Producer Files $20m Read More

Forget Speeds and Feeds-ERP Outsourcing for the Mid-market


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crm market statistics  single customer: ERP Application CRM Application Warehouse Management Systems E-Commerce Solutions Bar Code Solutions Business Intelligence/Reporting Solutions E-mail/Messaging Depth – OneNeck's Application Outsourcing model provides the comprehensive suite of technical and functional/business process support necessary to enable businesses to effectively utilize their ERP systems to drive measurable business benefi ts. These services include: TECHNICAL SERVICES   Operating Systems Administration Read More

Has the Mid-market Found Vanguard BI Solutions?


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crm market statistics  source, including ERP systems, CRM systems, legacy systems, or even Microsoft Excel spreadsheets. ODBC is a standard database access method developed with the goal of making it possible to access any data from any application, regardless of which database management system (DBMS) is handling the data, which is achieved by inserting a middle layer, called a database driver, between an application and the DBMS. The purpose of this layer is to translate the application's data queries into commands that the Read More

Leveraging CRM for Midsize Company Growth


Customer relationship management (CRM) strategies, principles, and technologies play a pivotal role in helping organizations grow from small, entrepreneurial companies with ad-hoc processes, into several hundred million dollar powerhouses. This document covers the basics, providing some helpful guidelines, and providing a rough, general framework for you to begin your initiative.

crm market statistics  CRM for Midsize Company Growth Customer relationship management (CRM) strategies, principles, and technologies play a pivotal role in helping organizations grow from small, entrepreneurial companies with ad-hoc processes, into several hundred million dollar powerhouses. This document covers the basics, providing some helpful guidelines, and providing a rough, general framework for you to begin your initiative. Read More

Baan And SSA GT Merge To Form A Mid-Market Empire With An ''Iron Side'' Part Four: Market Impact Summary and User Recommendations


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crm market statistics  product. Users of iBaan CRM , iBaan SCM and iBaan PLM should assume the same approach. Existing SSA GT customers, particularly former interBiz ones, which have been yearning to rejuvenate their almost outdated technologies in place should welcome the above merger plans and check whether Ironside Solutions and/or the Bann Gemini product, once launched and proven, might be a fresh replacement or a long awaited migration path, although switching products is typically a bumpy road for users of legacy Read More

Infor Epiphany


Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction. Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction. Service—serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.  

crm market statistics  Epiphany Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer inte Read More

The Case for a New CRM Solution


CRM software has gone well beyond being a "good to have" capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution.

crm market statistics  Case for a New CRM Solution CRM software has gone well beyond being a good to have capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution. Read More

Integrative CRM Enhances Midsize Business Agility and Performance


Customer relationship management (CRM) is more feasible and affordable than ever for midsize businesses. Learn what it takes to build a successful program in this report.

crm market statistics  CRM Enhances Midsize Business Agility and Performance Customer relationship management (CRM) is more feasible and affordable than ever for midsize businesses. Learn what it takes to build a successful program in this report. Read More

Pivotal CRM : CRM for Financial and Insurance Markets Competitor Analysis Report


This CRM knowledge base supports specialized criteria for groups engaged in the financial and insurance markets. In addition to many of the regular CRM features, the knowledge base has a range of criteria for policy tracking, agency management, investment tracking, and other areas of concern to professional service automation (PSA) groups.

crm market statistics  CRM : CRM for Financial and Insurance Markets Competitor Analysis Report This CRM knowledge base supports specialized criteria for groups engaged in the financial and insurance markets. In addition to many of the regular CRM features, the knowledge base has a range of criteria for policy tracking, agency management, investment tracking, and other areas of concern to professional service automation (PSA) groups. Read More

Benefits of On-demand CRM over Traditional Installed-On-Premise CRM Software Solutions


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crm market statistics  of On-demand CRM over Traditional Installed-On-Premise CRM Software Solutions The high price and complexity of traditional, installed, on-premise enterprise software has left small and medium businesses (SMB) unable to obtain true integrated customer relationship management (CRM) and enterprise resource planning (ERP) software. On-demand, software as a service is changing all that. The lower costs and the short implementation period for an on-demand customer relationship management solutions make Read More

ERP Software Buyer's Guide for the Mid-Market


If you're interested in an ERP software solution for your small or midsized business, but would like to know more about it, the mid-market ERP solu...

crm market statistics  Software Buyer's Guide for the Mid-Market If you're interested in an ERP software solution for your small or midsized business, but would like to know more about it, the Mid-market ERP Solutions Buyer's Guide is for you. In clear, straightforward language, this guide will bring you up to speed on the basics of mid-market ERP systems, the different ways an ERP system can make your company more efficient and competitive, the choices you have in terms of vendors and options, and even the questions to ask Read More

NetSuite CRM+


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crm market statistics  those offered by traditional CRM systems, including quotes, order management, commissions, sales forecasting, and more, all in one comprehensive cloud CRM solution. Read More

EBSuite CRM


The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules.  

crm market statistics  CRM The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules. Read More