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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm mobility solution


Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC

crm mobility solution  as SAP ERP, SAP CRM , SAP PLM , SAP BI , SAP SCM , etc., are the managed systems (the individual “organs”).   What Does SolMan Actually Do? Solution Manager is a set of tools for both functional and technical purposes. The technical aspect refers to the real-time monitoring, support, and maintenance (e.g., patches, support requests and related notes, etc.) of the entire IT landscape, regardless of the number of managed systems. For their part, functional tools serve to maintain a repository of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » crm mobility solution

IFS Field Service Management Is Now a TEC Certified Solution


TEC is pleased to announce that IFS Field Service Management is now part of Technology Evaluation Centers’ (TEC’s) field service management (FSM) certified solutions and available for evaluation online in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Within the next few weeks, the IFS Certification Report will be available for download on

crm mobility solution  and  Customer Relationship Management  (CRM) Evaluation Centers. Within the next few weeks, the IFS Certification Report will be available for download on the  TEC Certification Reports page . The report will provide a detailed overview of the product, with focus on its main abilities to support companies that rely on FSM as part of their operations. The solution will be described following the structure of TEC’s FSM software research model. In the meantime, this blog post takes a brief look at some Read More

Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

crm mobility solution  or blogging into their CRM solution. In terms of social strategy, Sword Ciboodle sees social channels as being more prominent across contact centers in almost all industries. Sword Ciboodle has developed Ciboodle Crowd, a.k.a., the community platform, with these needs in mind. Ciboodle Crowd alerts a customer service representative if certain phrases or query types are detected, and if a customer’s query has not been solved by the community within a certain timeframe.   From there, the solution could Read More

Sage ERP and CRM Portfolio Update: Clarity at Last


Having developed an extraordinary customer experience (ECE) strategy—“Enrich, Connect, Grow”—Sage is firming up its enterprise resource planning (ERP) and customer relationship management (CRM) portfolios with a wealth of enhancements and by embracing the cloud. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), sheds some light on their market positioning and future direction.

crm mobility solution  ERP and CRM Portfolio Update: Clarity at Last Technology Evaluation Centers ' ( TEC 's) recent three-part blog series focused on the general sessions of Sage North America 's Analyst Day in Boston in February 2011. At that winter event, Sage, nine years since its last analyst summit, took a gigantic step forward in clarifying its position in the market. Prior to the analyst day, during its Insights 2010 user conference, Sage had come up with its own extraordinary customer experience (ECE) Read More

ServiceMax Field Service Management Is Now a TEC Certified Solution


ServiceMax has become part of Technology Evaluation Centers’ (TEC’s) group of certified field service management (FSM) applications, and is now available for online evaluation in comparison with other FSM software solutions in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)Evaluation Centers. Within the next few weeks, the ServiceMax Certification

crm mobility solution  offer seamless transition between CRM (salesforce.com) and FSM. One major benefit of the integration between the two types of systems is that users can have a 360-degree view of the customer, including installed products, current or past work orders, locations, service contracts, opportunities, and more. In addition, field technicians can use Chatter functionality for collaboration and social interaction purposes. Chatter also allows supervisors and managers to monitor events by following the status updat Read More

How to Choose the Right Hosted CRM Solution for You


How can you get the most out of a customer relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing a hosted CRM solution that’ll provide the benefits of an on-premise CRM solution without the need for a complex implementation or the assistance of an in-house IT team. Hosted CRM is a cost-effective solution that promises a quick return on investment (ROI).

crm mobility solution  Choose the Right Hosted CRM Solution for You In the market for a CRM? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market and a rundown of the general costs of various CRMs today, you'll be prepared to start looking for your new solution immediately. Source: InsideCRM Resources Related to How to Choose the Right Hosted CRM Solution for You : (Wikipedia) Read More

10 Strategies for Choosing a Mid-Market ERP Solution


Find out in 10 strategies for choosing a mid-market ERP solution.

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ML3 Business Solution inc.


ML3 Business Solution inc. a Microsoft Business Solution partner, serves the East Canadian Market for the deployment of Dynamics GP ERP. Our professional team is dedicated to the success of your project. With more than 15 years experience, and Sure Step methodology to structure and manage the implementation, ML3 and Dynamics GP solution could be the right choice for your organization.For more information contact: Marie France Poissant email:mfpoissant@ml3.ca.Phone:+1(418) 780-0909 x202

crm mobility solution  Dynamics GP,ERP,MRP,Professional Services Read More

NoSQL for My BI Solution?


Every day business intelligence (BI) gets closer to chaos. Don’t get me wrong—I’m by no means saying that BI will one day become obsolete and that you'll need to avoid it at all costs. On the contrary, what I mean is that BI will have to go outside the box into a world where data is not nicely structured within well-defined databases and using Structured Query Language—best known as SQL

crm mobility solution   Read More

Mobility Is Sweeping Across the Enterprise


Until recently, application platforms dominated the enterprise mobility story. Vendors like Sybase sold them and corporations bought them—to build mobile apps in-house. SAP’s acquisition of Sybase, however, foreshadows a change. Packaged mobile apps will soon replace custom-built ones as the predominant deployment model inside the enterprise.

crm mobility solution  Is Sweeping Across the Enterprise Until recently, application platforms dominated the enterprise mobility story. Vendors like Sybase sold them and corporations bought them—to build mobile apps in-house. SAP’s acquisition of Sybase, however, foreshadows a change. Packaged mobile apps will soon replace custom-built ones as the predominant deployment model inside the enterprise. Read More

Ebix CRM


Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective.

crm mobility solution  CRM Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital client information in a new way. With its very first solutions, Ebix CRM pushed the envelope of contact management to include customer service and policy and investment tracking – all from a financial services industry perspective. Read More

Midmarket/Enterprise ERP Solution Comparison Guide


The Midmarket/Enterprise ERP Solution Comparison Guide makes it easy to compare the most popular ERP systems including solutions from leading vendo...

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Aras Innovator PLM Software Solution Suite


Aras Innovator is a PLM software solution suite with functionality for the following processes: bill of materials (BOM); engineering change workflows; document management; computer-aided design (CAD)/electronic design automation (EDA) integration; product costing; new product development and introduction (NPDI); stage-gate/phase-gate dashboards; project management; quality compliance; advanced product quality planning (APQP)/production part approval process (PPAP); failure mode and effects analysis (FMEA); design for Six Sigma (DFSS); restriction of hazardous substances (RoHS); and more.The Aras enterprise open source download includes the software solution with access for unlimited users with no PLM license costs. Aras also sells optional enterprise subscription packages, consulting and training.

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CRM Without Compromise: A Strategy for Profitable Growth


Find out in CRM Without Compromise: A Strategy for Profitable Growth.

crm mobility solution  help make it happen. CRM is designed to help you maximize sales from existing customers and bring in new accounts. But how does CRM work? What are its key components? And how can you employ it to make your organization more profitable? Find out in CRM Without Compromise: A Strategy for Profitable Growth . You'll learn about CRM from all the key angles: strategy, challenges, framework, and execution—along with tips and best practices for every step along the way. You'll also find out about the critical Read More