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Software Functionality Revealed in Detail
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 crm navision jd edwards peoplesoft

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » crm navision jd edwards peoplesoft

PeopleSoft Completes Acquisition of Vantive; Vantive CRM Applications Integrate with PeopleSoft and Other ERP Systems


On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999 with the issuance of approximately 28 million shares of common stock and options to purchase common stock, and is anticipated to be accounted for as a pooling-of-interests. The acquisition of Vantive makes PeopleSoft the only enterprise software company offering a full suite of CRM products that integrate tightly with PeopleSoft and other major back-office applications.

crm navision jd edwards peoplesoft  Acquisition of Vantive; Vantive CRM Applications Integrate with PeopleSoft and Other ERP Systems Event Summary On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world''s second-largest independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999 with the issuance of approximately 28 million shares of common stock and options to purchase common stock, and is anticipated to be accounted Read More

What Do Users Want and Need?


At the basic level, users want a more intuitive way to "look inside the business", and they want applications to bring them closer to their operations, such as alerts that can help them handle exceptions or better yet, to act on business events (or even non-events) well before they become exceptions.

crm navision jd edwards peoplesoft  than previously intended Microsoft CRM 2.0 , with an entirely new marketing automation module and a slew of other minor enhancements, will be released to manufacturing in the fourth quarter of 2005. MBS for Analytics (FRx and Forecaster) — Microsoft Forecaster 7.0 will be released in the third quarter of 2005, while integration of Microsoft FRx 6.7 with Microsoft Navision 3.0 and Microsoft Navision 4.0 will be introduced in the first quarter of 2006. In the first half of 2006, Microsoft FRx 7.0 will be Read More

J.D. Edwards' QUEST To End Its String Of Pyrrhic Victories Part 2: The Implications


During this year's FOCUS conference for its QUEST User Group, J.D. Edwards demonstrated somewhat more galvanized strategy than the one it initiated and less successfully executed during the last year. With its renewed mid-enterprise focus and commitment to deliver customer-driven solutions, the company seems to be going back to its mid-market roots. The new initiatives and the profitability are steps in the right direction, but the market will have a close eye on new license sales

crm navision jd edwards peoplesoft  for developing its own CRM or e-commerce functionality. These alliances will nonetheless have to be revised, the most likely along the above-speculated guidelines. Thus, the challenge will be to establish an indirect channel and to maintain the roster of available direct service and support staff that will be proficient in the applications in question and in XPI/XPB integration. Therefore, J. D. Edwards, more than its direct competitors, will have to prove that it has the means to support its customers Read More

The Technology Choices


In the battle between Microsoft Business Solutions (MBS) and the UK-based the Sage Group for the small-to-medium enterprise (SME) market segment, technology choices will be a major factor.

crm navision jd edwards peoplesoft  , along with Microsoft CRM , the Outlook interface, while Solomon and Axapta are on their way. The vendor is certainly also scoring with the decision of many ISVs to provide a UI as an option on their products without users needing to exit Word or Excel. Also, Microsoft is working on a more independent way to link Office front-ends to major back-office applications. Besides its currently shipping InfoPath forms editing and layout capabilities to ease the sharing and routing of forms, and Information Read More

What's With Oracle's And SAP's Differing Clairvoyance?


Regardless of whether Oracle is cautiously pessimistic or SAP is unrealistically enthusiastic about the immediate future, both vendors will quite likely weather the impending El Nino phase. Still, neither one can rest on its laurels, as they both have their internal and external challenges to solve.

crm navision jd edwards peoplesoft  Customer Relationship Management (mySAP CRM), Product Lifecycle Management (mySAP PLM) and Supply Chain Management (my SAP SCM) products will have fueled this growth. However, like Oracle, SAP has a strong customer base in airlines, banks, hotels and insurance companies, which have been hit the hardest by the recent tragic events. It does not take a rocket scientist to expect SAP to feel the pinch too. Furthermore, after a closer look, it appears that Oracle and SAP have been maintaining an equidistance Read More

The Real Challenge of CRM: Employee Buy-In


Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order. However, your work has really just begun. You know that in order for your CRM initiative to be successful, you’ll need buy-in from your users. What steps do you need to take to ensure buy-in and achieve real implementation success?

crm navision jd edwards peoplesoft  quick to implement, cost-effective CRM solutions that enable you to better serve your customers and prospects. Source : Oncontact Software Resources Related to The Real Challenge of CRM: Employee Buy-In : Customer Relationship Management (CRM) (Wikipedia) The Real Challenge of CRM: Employee Buy-In CRM System is also known as : Best CRM System , Best CRM Systems , Business CRM Software , Business CRM Systems , CRM Applications , CRM System Companies , CRM Best Practices , Integrated CRM System , CRM Read More

8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative


It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more.

crm navision jd edwards peoplesoft  CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative 8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. The Salesforce.com Foundation was created to apply the core strengths of salesforce.com to help organizations further their social mission, deepen their impact, and better the lives of those in Read More

PeopleSoft Recuperating Slowly, Hoping to Sink 1999 into Oblivion Quickly


On February 1, PeopleSoft announced its financial results for 1999. PeopleSoft continues the slow recovery that a majority of ERP vendors across the board have experienced in the past few quarters.

crm navision jd edwards peoplesoft  software grew 37% and CRM revenue grew 68% from the previous quarter. PeopleSoft also unveiled the first product release from its acquisition of The Vantive Corporation. PeopleSoft rolled out Vantive eBusiness applications for CRM. Currently available, Vantive eSales allows users to access the Vantive Enterprise CRM system through a Web browser. Also released was an Internet-based self-service application to let users initiate, track, and try to resolve product issues over a browser interface. A Read More

The Forrester Wave: CRM Suites for Large Organizations, Q2 2010


In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered.

crm navision jd edwards peoplesoft  Forrester Wave: CRM Suites for Large Organizations, Q2 2010 In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered. Read More

Soffront CRM


The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM.  

crm navision jd edwards peoplesoft  CRM The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM. Read More

PeopleSoft Plays Hardball


No more a nice guy with PeopleSoft! Its strong Q4 2000 results and alleged string of wins over its direct competitors have stirred up some emotions and knee-jerk dismissive reactions. Whatever the case may be, look for a vigorous PeopleSoft participation in many future software selection deals.

crm navision jd edwards peoplesoft  an Internet-based suite of CRM applications that is currently scheduled for release in mid-2001. IBM selected PeopleSoft Human Resource Management Systems ( HRMS ) as its preferred worldwide solution. PeopleSoft launched PeopleSoft 8 Accelerated Enterprise , a turnkey solution including eBusiness applications, services, training and financing for mid-size enterprises (for more information, see PeopleSoft Joins The Hunt For SMEs ). PeopleSoft Consulting delivered the PeopleSoft Upgrade Roadmap - a suite Read More

BizAutomation CRM + Business Management


BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have Microsoft Exchange on their network, or that want to subscribe to the suite via one of our hosted Exchange partners. All modules are offered in their entirety and can be used as needed, without the need to pay for add-on modules. It's the only business suite that leverages a 100 percent browser-based Web interface via Outlook Web Access (OWA) and regular Outlook.  

crm navision jd edwards peoplesoft  CRM + Business Management BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have Microsoft Exchange on their network, or that want to subscribe to the suite via one of our hosted Exchange partners. All modules are offered in their entirety and can be used as needed, without the need to pay for add-on modules. It''s the only business suite that leverages a 100 percent browser-based Web interface via Read More

CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture


To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a culture consistent with CRM can lead to a deployment strategy that is correlated with success. An interactive version of this assessment is included with this article.

crm navision jd edwards peoplesoft  with Senior Management and CRM Culture CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture Featured Author - Glen S. Petersen - October 22, 2004 Review In the previous article of this series (see Searching And Establishing The Business Parameters Of CRM ) it was established that customer relationship management (CRM) is an industry where the technology has outpaced the sophistication of the user community to properly utilize the tools; Read More

TEC 2015 Certification Report Zavanti CRM


Zavanti CRM is now certified by TEC for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. Zavanti CRM covers the full customer engagement cycle—from capturing and qualifying a lead, to converting the lead into an opportunity and tracking the state of the opportunity with commercial information, to further converting that opportunity into a project.

Zavanti's front-end CRM system is an adaptation of Microsoft Dynamics CRM. Zavanti CRM leverages most Microsoft Dynamics CRM's out-of-the-box functionality and adapts it for the professional services and property development verticals.

Besides the typical CRM functionality (sales, marketing, and support), Zavanti CRM includes capabilities that support professional services teams with their delivery efforts.

TEC research analyst Raluca Druta gives on overview of the product in the Zavanti CRM certification report. You'll also find detailed functionality graphs comparing Zavanti CRM to competitor solutions in the major CRM functionality areas for professional services and property development.

crm navision jd edwards peoplesoft  2015 Certification Report Zavanti CRM Zavanti CRM is now certified by TEC for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. Zavanti CRM covers the full customer engagement cycle—from capturing and qualifying a lead, to converting the lead into an opportunity and tracking the state of the opportunity with commercial information, to further converting that opportunity into a project. Zavanti''s front-end CRM system is an adaptation of Microsoft Read More