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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm new zealand


Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

crm new zealand  on Paul Greenberg’s annual CRM Watchlist (again), named Rising Star by CIO Magazine New Zealand in its annual MIS Strategic 100 awards, and a citation from Forrester Research for the dynamic case management.  TEC: What issues or challenges are still keeping you up at night? ML: The core issue is that customers make purchasing decisions based on risk (personal and company) as well as publicity and name recognition. Sword Ciboodle knows that Ciboodle is the best, most robust platform available, but the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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MYOB to OEM Acumatica Cloud ERP


Acumatica and MYOB, the largest business management software provider in Australasia, have announced a multimillion dollar deal. The deal enables MYOB to localize and distribute Acumatica’s enterprise resource planning (ERP) solution platform, moving its offering to midsize clients into the online (cloud) space. This move provides an alternative for midsize businesses to the vendor’s existing on

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Acumatica Declares 2013 a Record Year, Looks to Similar 2014


Acumatica, a fast-growing provider of customizable, cloud-based ERP applications for small to medium businesses (SMBs), recently announced a record year for new customer deals, increased revenue, and plans for its 2014 Partner Summit. Get the details in P.J. Jakovljevic’s blog post.

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NetSuite Finds Cloud Manufacturing Following Down Under


NetSuite has announced that several Australian manufacturers are turning to its cloud manufacturing solution for building and expanding their businesses. Australian manufacturers enjoy the benefits of a solid cloud manufacturing solution that provides capabilities to more efficiently manufacture, forecast, price, track, and schedule products, with a focus on design and a single platform for both

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Zavanti


Zavanti is a provider of complete software solutions for customers in the real estate and construction and professional services industries. Zavanti solutions address the needs of property owners, developers, builders, and professional services sectors. Built on over 30 years of global product development experience, Zavanti solutions address the full lifecycle needs of its clients, including: Feasibility  Sales and marketing, customer relationship management (CRM) Enterprise resource planning (ERP) for finance and project control Zavanti solutions enable users to: Access accurate information in real-time Measure manage and improve operations Use specialized industry process flows Stay connected and remain in control Eliminate disparate systems Zavanti has operations and partners in North America, Australia, New Zealand, the Middle East, and Southern Africa.

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CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge


Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and technical requirements and second, identifying the vendors that best match their requirements. This article will focus on determining the functionality and technology required to enable business processes, and how to compare vendor offerings once those requirements have been documented.

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The Case for a New CRM Solution


CRM software has gone well beyond being a "good to have" capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution.

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Your CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+


Every now and then, I’ll examine the data from TEC’s past software selection projects, and explore the choices users have made. The information below is based on a real-life CRM selection project, but I have modified some of the data in order to respect confidentiality agreements still in place. To put myself in the user’s shoes, here’s how I answered the CRM Evaluation Center

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A New Era Dawns for Sybase


Sybase, Inc. has announced an agreement to acquire New Era of Networks (also known as NEON). After completion, Sybase will create a new e-Business division integrating NEON and other parts of its product suite. Within the last month, Sybase has announced record earnings and completed a three-year re-engineering effort to transform themselves from a database vendor to an e-Business infrastructure provider.

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Extending CRM Concepts in ERP Systems


If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the "CRM concept" really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know.

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Top 10 Features Small and Medium Businesses Should Seek in a CRM Solution


Once thought of as only relevant for enterprises, customer relationship management (CRM) technology is increasingly being used by small and medium businesses across industries. So, as you evaluate your options, you need to determine which solution will best meet your organization's marketing, sales, and business needs in the present and as it grows. Read about the top 10 features small and medium businesses should look for in a CRM solution.

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