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Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation
Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of

crm new  New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm new


5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

crm new  a qualified group of CRM software vendors. We provide practical methods to evaluate the RFP responses and compare solutions as part of a structured software demonstration. Finally we address contract negotiation and closing the deal as the final step in the process. Throughout the paper and in the associated appendices we have included examples of actual tools we use during projects. Happy software hunting. 1. Requirements Definition: Requirements First – Software Second Selecting a new CRM software Read More...
The New Manugistics Faces A New Millennium
New executive management, Internet-savvy products, and aggressive promotion have rescued Manugistics Group from the brink of collapse, at least for the short

crm new  Manugistics should consider acquiring CRM technology for customer personalization or data mining and integrating it into its core applications. Simplify marketing message: Manugistics has released a slew of products related to Internet collaboration and marketplace connectivity. Names of the products are similar and marketing communication further confuses their capabilities, which may lead users to conclude that they comprise vaporware more than real software. Manugistics should consider offering Read More...
YOur CRM Solution in Our 2011 CRM Buyer's Guide
Find out about listing andsponsorship options. To learn more aboutsponsorship opportunities, please complete this brief questionnaire or contact us...

crm new  buyersguide@technologyevaluation.com *The TEC CRM Buyer's Guide: New Innovations in CRM is slated for release in Fall 2011. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2011 Read More...
Nimble Releases New Social CRM Platform
Yesterday Nimble released the public beta of its social CRM platform at the Demo Spring 2011 event. In a future blog post, I will share my thoughts on the

crm new  demonstrates that the social CRM space is very active. We can expect new products and mergers and acquisitions in the next couple of years. Read More...
CRM: Past, Present, and Future
Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service

crm new  representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future. Read More...
CRM Secrets of ROI and TCO
There is a real cost associated with buying and using a customer relationship management (CRM) software system. Licensing, implementation, integration, and

crm new  getting real value from CRM software. Read More...
RedPrairie - New Name For A Brave New Value Proposition Paradigm Part Two: Market Impact
Only very recently has senior management begun to take a closer look at logistics, not only in terms of its costs, but also as a healthy contributor to their

crm new  - New Name For A Brave New Value Proposition Paradigm Part Two: Market Impact Market Impact On November 8, RedPrairie Corporation ( www.redprairie.com , formerly McHugh Software International ), a provider of comprehensive supply chain execution (SCE) solutions including transportation, labor productivity and warehouse management, as well as supply chain visibility and collaboration solutions, released a new version of its warehouse management system (WMS), DLx Warehouse , containing the specific Read More...
RedPrairie - New Name For A Brave New Value Proposition Paradigm Part Four: Challenges and User Recommendations
LMS presents both an opportunity and a challenge for RedPrairie.

crm new  - New Name For A Brave New Value Proposition Paradigm Part Four: Challenges and User Recommendations Challenges On November 8, RedPrairie Corporation ( www.redprairie.com , formerly McHugh Software International ), a provider of comprehensive supply chain execution (SCE) solutions including transportation, labor productivity and warehouse management, as well as supply chain visibility and collaboration solutions, released a new version of its warehouse management system (WMS), DLx Warehouse , Read More...
CRM Essentials
CRM Essentials is a management consulting and advisory firm focusing on customer relationship management strategy and processes.

crm new  Essentials CRM Essentials is a management consulting and advisory firm focusing on customer relationship management strategy and processes. Read More...
The Case for a New CRM Solution
CRM software has gone well beyond being a

crm new  case for a new CRM solution. See the benefits of a new CRM solution. Read More...
RedPrairie - New Name For A Brave New Value Proposition Paradigm Part Three: Continued Market Impact
RedPrairie's solution for the first time enables both private & third party logistic providers (3PLs) to meet the needs of multiple vertical industries within a

crm new  or customer relationship management (CRM) areas. Market wide, the growth of industry specific, vertical solutions continues with concurrent internal development, acquisitions and partnerships, and the notion of an end-to-end solution continues to evolve. At the same time, best-of-breed SCP vendors have been stripping down and streamlining products sets, given their cumbersome and confusing offering in the past, which have consequently resulted with a bad image in many cases. When it comes to Read More...

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