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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm on the cloud


Business Benefits of CRM in the Cloud for Midsize Companies
Midsize companies are increasingly recognizing the benefits of cloud computing--it's cost-effective and flexible. This paper identifies four key business

crm on the cloud  Benefits of CRM in the Cloud for Midsize Companies Midsize companies are increasingly recognizing the benefits of cloud computing--it's cost-effective and flexible. This paper identifies four key business requirements for successful implementation of customer relationship management (CRM) cloud applications and examines how one CRM cloud solution in particular meets these requirements and enables midsize companies to realize their growth aspirations.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Announcing the Upcoming TEC CRM Buyer’s Guide: Focus on Innovation


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(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

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When ERP and CRM Connect in the Cloud


In early 2011 Plex Systems announced that it has integrated its software-as-a-service (SaaS) enterprise resource planning (ERP) product with salesforce.com’s Sales Cloud 2. The result is a cloud-based composite application focused on the lead management process. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), interviews Patrick Fetterman, Plex’s vice president of marketing.

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Cloud Proponents Unclear on the Meaning of “Legacy"


In reading business software news and articles on a daily basis, and in speaking with software vendors, I have noticed that vendors of cloud-based applications, analysts, as well as other professionals have recently begun referring to all solutions other than cloud-based applications as legacy solutions. Here are a few examples of what I have come across:

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Manage the Change or Change the Management during an ERP Software Selection: The Change


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ORSA, the Corner Stone of the Solvency II Regime


The move toward principle-based regulations across the European insurance world puts a strong emphasis on corporate governance programs. Under their Own Risk and Solvency Assessment (ORSA) plans, insurance firms have to align their enterprise risk management processes with their strategic business plans. This article looks, in more detail, at some of the main Solvency II ORSA requirements, and how European insurance companies can use enterprise risk management platforms to support these key management needs.

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Practical Cloud Computing Today-Private Cloud ERP in a Hybrid Cloud Deployment: An Oracle Accelerate for Midsize Companies Briefing


Midsize companies in most global markets are currently in a major cycle of enterprise resource planning (ERP) replacement driven by economic conditions and operating requirements. Despite the buzz about the cloud, companies are cautious in adopting cloud ERP. This briefing focuses on the current ERP cloud computing landscape from the perspective of midsize customers who have deployed cloud-based ERP when replacing legacy solutions.

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I Want My Private Cloud


Although many organizations are considering reaping the benefits of a cloud computing platform, they have concerns with the handling of sensitive information on a public cloud platform. An alternate option is available, and it means having our own private cloud. This article discusses aspects of private cloud computing and its advantages and drawbacks for organizations considering the adoption of a private cloud strategy.

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Running and Optimizing the Business of IT: The SAP Best-practices Approach


IT has long been seen as one of the best ways to address the challenges of the business environment. Yet the complexity and rigidity of IT infrastructure keep IT from fully serving the business. IT could better help serve your customers and reduce business costs if it were provided as a service. Find out more about IT service management standards and best practices, with a focus on SAP’s approach to IT optimization.

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Beyond the Basics: The Value of Integrated CRM


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