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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm presentations


Oracle (Finally) Learning and Applying Its Own CRM
After years of power struggle with its independent applications user group (OAUG), Oracle Corporation is to host its own application user group conference early

crm presentations  senior vice president, Oracle CRM Products division, other leading industry visionaries; sessions on new Oracle products and a window to the latest e-business trends; education and technical presentations from Oracle experts; a comprehensive customer track providing real world know-how from current Oracle customers; high-value courses presented by Oracle University; over 150 product demonstrations staffed by Oracle and industry experts; and over 200 of Oracle's most strategic partners demonstrating the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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SimplyDigi LMS, Webinar, E-store, Web-site hosting


The SimplyDigi LMS enables organizations to deliver customized courses, videos, live seminars, and tests via the Internet. The LMS is a scalable system that provides a total and complete foundation for all aspects of e-learning. With SimplyDigi's LMS, organizations can assess, plan, deliver, manage, and improve both self-paced and instructor-led training processes. The SimplyDigi LMS is SCORM-compliant and offers the flexibility to export and communicate with many major enterprise resource planning (ERP) and customer relationship management (CRM) solutions. DigiCast is an add on Webinar component that allows for real-time Web conferencing. It enables live and "on-demand" communication, collaboration, and learning over the Internet from a browser. DigiCast eliminates the time and expense of travel, bringing geographically dispersed students, employees, customers, suppliers, partners, and associates together anytime and from anywhere. A DigiCast solution provides all the tools necessary to conduct a highly interactive Web-based meeting. DigiCast lets organizations use the Internet to extend the reach and impact of their ideas to virtually anyone, anywhere in the world. All that's required to conduct or join a meeting is a computer, an Internet connection, and a phone line for the audio conference. DigiCast provides a complete set of powerful training tools and capabilities: - Deliver live instruction from a variety of sources directly to your learners’ desktops. - Give presentations that include audio, video, and even multimedia. - Record, edit, play back, and archive entire sessions for future use. - Post searchable questions, begin threaded discussions, post FAQs, and more using the message boards and forums. - Set up a live help desk or student chat rooms. - Private-brand your own rooms and assign managers to them.  

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Zoho’s Mod Appeal


If you are a small or medium business and you haven’t heard of Zoho yet, you should check it out—the company might have an app for you, perhaps even for free. The name alludes to small office, home office, i.e., SOHO, although some products are suited to larger companies. The Web-based mini apps of the Zoho Office Suite are a great example of the trend of the atomization of user experience

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SAPinsider CRM 2015—All About Attaining Better Customer Engagement


The recent CRM 2015 event, a joint venture between SAP and SAPinsider, afforded attendees a glimpse into SAP's innovations and strategies in the customer relationship management arena. TEC CRM analyst Raluca Druta was there to capture all the details. Get Raluca's take on how SAP can help you better engage your customers across multiple channels, so that you can keep your clients happy and grow your business.

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InfiniteKM: Knowledge Management for Sales Channels and Contact Centers


InfiniteKM, a cloud (and on-premise)-based sales and service enablement platform, helps organizations’ sales channels and contact centers run smoothly and optimally. The platform has been developed by Infinite Media, and has evolved over the 15 years of experience the vendor has amassed working with some of the best-known brands in the world, such as Xerox, GE Mabe, ScotiaBank, John Hancock

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CRM Buyer's Guide


If you're interested in a CRM solution, here's a guide to help you zero in on the best one for your company's needs.

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Besieged By The CRM Throne Aspirants, King Siebel Delivers "The Magic No.7" Part 2: Market Impact


Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP giants – SAP, Oracle and PeopleSoft?

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CRM without Compromise: A Strategy for Profitable Growth


When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at the bigger picture from a customer perspective. But organizations that can build a business-centric system flexible enough to quickly respond to changing customer needs will have a sustainable competitive advantage and enjoy profitable growth for years to come.

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Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)


Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's), and its devised growth strategy via in-house developments, complementary acquisitions and/or partnerships. Most recently, Agresso expressed the intent to acquire the United Kingdom UK-based competitor CODA, but the analysis of this

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Social CRM: Key Strategies and Must-have Features


Social CRM has become one of the biggest growth areas in CRM for companies trying to develop a greater understanding of their customers. Social CRM is no longer a “nice to have.” It is an essential component of a CRM solution that helps organizations understand what customers really think, by interacting with them directly and getting involved in the conversation about their own organization. Know the key aspects of social CRM.

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Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

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