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Documents related to » CRM Professional Associations


Professional Services Are Catching-up With CRM
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers are expecting their applications to follow their business model with limited need for customization. Interface Software, which is focused on the professional services market, is an example.

CRM PROFESSIONAL ASSOCIATIONS: Services Are Catching-up With CRM Professional Services Are Catching-up With CRM Kevin Ramesan - May 28, 2003 Read Comments Event Summary The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers are expecting their applications to follow their business model with limited need for customization. As the overall services
5/28/2003

Professional Services Organizations Automate their Processes
Major vendors are entering the professional services software market and small niche vendors are repositioning themselves to compete. This changing market is conveying mixed messages; however, users can navigate this space by separating market messages from vendors' functional capabilities.

CRM PROFESSIONAL ASSOCIATIONS: Professional Services Organizations Automate their Processes Professional Services Organizations Automate their Processes Neil Stolovitsky - September 4, 2006 Read Comments Introduction In response to market demand, a relatively new software space aimed at professional services organizations has emerged as a viable software category. Viewed as Enterprise Resource Planning for People, this class of software is continuously redefining its parameters. Although professional services organizations were
9/4/2006

Professional Services Business Process Alignment
Rapid growth is changing the professional service sector (PS) with increased emphasis on vertical industry knowledge, business process change, and quality execution against a backdrop of skilled workforce shortages. Read about the challenges PS executives face as they continue on their path toward expansion, higher revenue, and profit, and the cloud-based business applications they rely on to transform their operations.

CRM PROFESSIONAL ASSOCIATIONS: |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
5/21/2013 10:28:00 AM

A Quick Look at Version 6.5 of Sugar CRM Professional » The TEC Blog
Version 6.5 of Sugar CRM Professional » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

CRM PROFESSIONAL ASSOCIATIONS: business process, Cloud, CRM, customer relationship management, ibm, iCal, microsoft dynamics, Mobile, Oracle, Pure Systems, salesforce.com, SAP, social media, social selling, sterling commerce, Sugar 6.5, Sugar CRM, Sugarcon, UNICA, websphere commerce, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
11-05-2012

Integrating CRM with ERP
Hearing confusing messages from your customer resource management (CRM) and enterprise resource planning (ERP) vendors? You may be dealing with dozens of software vendors and system integrators, each one praising the benefits of his solution. Among these proposals, one claims not only to efficiently manage the entire customer life cycle, but also to take full advantage of your previous technology investments. Your incumbent ERP system vendor also has a CRM solution, and praises the benefits of the tight integration of both systems. The question then is, how do you know whether this solution is the best for you? Request your copy of Integrating CRM with ERP compliments of Baseline Consulting. The report gives you the criteria to use when formulating your strategy of integrating CRM with ERP, best practices of CRM implementation, dealing with ERP integration, and how to integrate CRM with ERP impacts the value chain.

CRM PROFESSIONAL ASSOCIATIONS: Integrating CRM with ERP Integrating CRM with ERP Source: Baseline Consulting Document Type: White Paper Description: Hearing confusing messages from your customer resource management (CRM) and enterprise resource planning (ERP) vendors? You may be dealing with dozens of software vendors and system integrators, each one praising the benefits of his solution. Among these proposals, one claims not only to efficiently manage the entire customer life cycle, but also to take full advantage of your previous
7/22/2005 12:38:00 PM

Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships.

CRM PROFESSIONAL ASSOCIATIONS: Customer-centric CRM Customer-centric CRM Source: RightNow Technologies Document Type: White Paper Description: Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life
2/1/2006 6:20:00 PM

Enterprise Resource Planning for Services, and Professional Services Automation: Where Do You Draw the Line?
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the service industry. Simultaneously, professional services automation (PSA) became a viable software category. Consequently, deciphering the difference between ERP and PSA remains a challenge.

CRM PROFESSIONAL ASSOCIATIONS: systems, customer relationship management (CRM) packages, and project management tools. In addition, the level of integration (including the level of field mapping, real-time processing use, and batch processing use) will vary from application to application. Consequently, identifying the right solution for an organization s particular infrastructure can be challenging. For organizations seeking an integrated PSA solution, ERP vendors provide the complete back-office functionality critical to running any
4/13/2006

Maximizer CRM 12: CRM Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

CRM PROFESSIONAL ASSOCIATIONS: Maximizer CRM 12: CRM Certification Report Maximizer CRM 12: CRM Certification Report Source: Technology Evaluation Centers Document Type: Certification Report Description: Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product
4/10/2012 11:31:00 AM

Maximizer CRM 12: Salesforce Automation Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

CRM PROFESSIONAL ASSOCIATIONS: Maximizer CRM 12: Salesforce Automation Certification Report Maximizer CRM 12: Salesforce Automation Certification Report Source: Technology Evaluation Centers Document Type: Certification Report Description: Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their
6/8/2012 11:36:00 AM

Two Mistakes Most Professional Services Organizations Make—How Metrics and Automation Tools Drive Profits
Many companies strive to effectively measure and analyze their service operations. But while management struggles to measure too many (or too few) metrics, they often overlook the basic measurement question: what to track, and how? By using the concept metric perspectives to define what data provides the most insight, you can move closer to a comprehensive metrics strategy.

CRM PROFESSIONAL ASSOCIATIONS: |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
4/20/2006 11:21:00 AM

Cutting the Risk from CRM Purchase and Deployment
Cutting the Risk from CRM Purchase and Deployment. Get Free Documentation for Cutting the Risk from CRM Purchase and Deployment. Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can deploy. Indeed, many mid-market companies have chosen to roll out a “hosted” solution, whereby the solution is accessed over the Internet. However, going through the selection process has become more cumbersome recently, with more options available than ever before.

CRM PROFESSIONAL ASSOCIATIONS: Cutting the Risk from CRM Purchase and Deployment Cutting the Risk from CRM Purchase and Deployment Source: Entellium Document Type: White Paper Description: Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can deploy. Indeed, many mid-market companies have chosen to roll out a “hosted” solution, whereby the solution is accessed over the Internet. However, going through the selection process has
1/16/2007 9:36:00 AM


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