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PegaWorld 2011 Revisited
How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering

crm project magic quadrant  a unified BPM (and CRM if you will) platform across business processes, rules, UI, and integrated development environment (IDE) the aforementioned predictive decision making, whereby rules and processes will be further bolstered by strategic decisions, to enable the next-best customer dialog case management capabilities, which accommodate dependencies or subcases within cases that, e.g., propagate deadlines and service level agreements (SLAs) bottom up PJ: What would be the sweet spot customers for your Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm project magic quadrant


IT Project Management Tools: MS Project and Its Alternatives (Part 2)
In my last posting I wrote about the functions of project management. When I considered alternatives to MS Project, I started thinking about the functions of

crm project magic quadrant  Project Management Tools: MS Project and Its Alternatives (Part 2) In my last posting I wrote about the functions of project management. When I considered alternatives to MS Project, I started thinking about the functions of Project Portfolio Management (PPM) software and concluded that they were similar in many respects. • Design The project blueprint and design stage where are all Business Process Models are developed • Modeling Interviewing stakeholders and developing the transactional and Read More...
Elements of Project Management with Genius Project
No doubt about it: the project manager is essential for the successful completion of any project. But supporting the project manager—and the goal of reaching

crm project magic quadrant  of Project Management with Genius Project No doubt about it: the project manager is essential for the successful completion of any project. But supporting the project manager—and the goal of reaching the target within the defined time and budget frame—is a solid project management system. Discover the vital elements of project planning and management, and how you can optimize communication by standardizing information formats in a project management system. Read More...
]project-open[
The ]project-open[ Web-based project management application covers essential functionality for project/portfolio management, CRM, finance, human resources

crm project magic quadrant  functionality for project/portfolio management, CRM, finance, human resources, knowledge management, and more. ]project-open[ solutions target the following: - Agency use, especially for advertising or Internet agencies with requirements for collaboration, cost accounting, invoicing, and access security. - IT service management (ITSM), for monitoring IT projects, financial aspects, and BI-style reporting. - Translation management, for translation agencies in need of document management which integrates Read More...
8 Essential CRM Best Practices-an Executive Guide
In this informative white paper, 8 essential CRM best practicesan executive guide, you'll discover the eight key elements of highly successful CRM ...

crm project magic quadrant  Essential CRM Best Practices-an Executive Guide Since CRM can be directly related to how much money comes in the door, shouldn't your CRM system contain all the proven CRM best practices ? Can you afford to have less than the best when it comes to dealing with your customers? In this informative white paper, 8 Essential CRM Best Practices—An Executive Guide , you'll discover the eight key elements of highly successful CRM systems—laid out for you in clear, straightforward language. So whether you're Read More...
Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors

crm project magic quadrant  that covers everything from CRM and resource planning to engagement management, financial operations, and business analytics. Moreover, Epicor provides bi-directional integration with MS Project, and integrates with Sharepoint for collaboration. Deltek is a mid-market ERP vendor that offers a PPM solution targeted primarily to small and medium PSOs. Deltek's flagship PPM product, Deltek Vision , offers a complete end-to-end PPM solution that provides CRM, time management, expense reporting, resource Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company

crm project magic quadrant  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, Read More...
Enterprise On-Demand CRM Comparison Guide
This guide provides a feature list comparison of 12 on-demand CRM products for businesses.

crm project magic quadrant  On-Demand CRM Comparison Guide This guide provides a feature list comparison of 12 on-demand CRM products for businesses. Read More...
Exactus CRM
EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service

crm project magic quadrant  CRM EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. It also offers complete customer history overviews, automated event management, and search functionality within a knowledge base. Read More...
On-Premise vs. On-Demand CRM
When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not

crm project magic quadrant  Premise vs. On-Demand CRM When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not the least of which is choosing between an on-demand or on-premise solution. Both the on-demand and on-premise models have pros and cons, as well as risks and rewards. Download this white paper and know what you need to consider before making a final decision. Read More...
Project-oriented versus Generic GL-oriented ERP/Accounting Systems
Caught between big-vendor ERP offerings requiring heavy customization, and off-the-shelf project management solutions that are easily outgrown, project-oriented

crm project magic quadrant  project budgeting, project reporting, CRM, sales force automation (SFA), and proposal generation. At the same time, these organizations are recognizing that because most aspects of their businesses revolve around their customer project relationships, they can achieve efficiencies in a number of project accounting and core back-office business functions. These accounting and business functions such as general ledger, accounts payable, accounts receivable, materials management, and human resources, are Read More...
NetSuite CRM+
NetSuite CRM+ holds corporate data in a single database, giving executives access to their key performance metrics on a customizable, real time dashboard. It

crm project magic quadrant  It also combines customer-facing CRM and web capabilities with back-office ERP and collaboration capabilities for partners. Read More...
Keys to Implementing Project Portfolio Management
Project portfolio management (PPM) is a tool-supported process for optimally managing an organization’s “portfolio” of projects. And although PPM can provide

crm project magic quadrant  to Implementing Project Portfolio Management Keys to Implementing Project Portfolio Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Project portfolio management (PPM) is a tool-supported process for optimally selecting and managing the organization’s “portfolio” of projects. PPM can provide real value, but many organizations are finding implementing PPM difficult. This paper describes seven keys to success and Read More...
Project-Sponsor.com
Project-Sponsor.com

crm project magic quadrant   Read More...
Soffront CRM
The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales

crm project magic quadrant  CRM The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM. Read More...

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