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Abstract:
The world is changing for public-sector organizations. To succeed, governments must go beyond basic cost savings and service
effectiveness to shape constituent perceptions about the programs that serve them. Discover how using software solutions to
enhance customer relationship management (CRM) processes (...)
Excerpt related to
crm public sector:
Enhancing Constituent Perceptions with CRM for Public Sector. ...
Download <strong>Enhancing Constituent Perceptions with CRM for Public Sector</strong>.
Comments: ...
Published:
2010-09-01
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Abstract:
In the public sector, where it’s often more about process than the business case, recompeting a current outsourcing relationship
doesn’t always make the most sense for ensuring continued value. Due to the cost and time investment in the recompete process,
it can often cause more problems than solutio (...)
Excerpt related to
crm public sector:
How to Ensure IT Outsourcing Value in the Public Sector. ... Download <strong>How
to Ensure IT Outsourcing Value in the Public Sector</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
When government agencies use a customer relationship management (CRM) solution for e-service, they can deliver timely information,
put citizens in control, and improve the agency’s communication with its constituents. Citizen satisfaction will improve while
you save budget dollars. And with the proper (...)
Excerpt related to
crm public sector:
How Government Agencies Can Do More with Less with CRM. ... Download <strong>How Government
Agencies Can Do More with Less with CRM</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their
job. This white paper considers the use of analytics and business intelligence (BI) for improving decision making in public
sector organizations. It also examines the benefits of preb (...)
Excerpt related to
crm public sector:
Public Sector Business Analytics: The Path to Better Decision Making and Agility. Source:
SAP. Document Type: White Paper Description ...
Published:
2011-08-08
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Abstract:
By adding nonprofit and public sector accounting capabilities to the forthcoming MBS Great Plains 8.0 release via acquiring
a former independent software vendor (ISV) partner Encore Business Solutions, Microsoft Business Solutions (MBS) may find
a way to counteract its archrival Best Software's superiori (...)
Excerpt related to
crm public sector:
... and develop applications that address the challenges of organizations in the public
sector. ... midsized companies with an emphasis on ERP and CRM solutions;
and. ...
Published:
2004-07-08
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Abstract:
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest
independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999
with the issuance of approximately 28 million shar (...)
Excerpt related to
crm public sector:
On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's
second-largest independent s...
Published:
2000-01-21
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Excerpt related to
crm public sector:
... of CRM is straightforward, as the “x” in “xRM” might stand for equipment dealers, suppliers,
investors, employees, or citizens (in public-sector cases ...
Published:
2010-03-01
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Abstract:
There has been significant activity in the public sector, with all major players winning important new federal contracts
for Enterprise Resource Planning (ERP). This strong government interest in ERP applications means that ERP seems to be getting
some infusion from this sector at least. (...)
Excerpt related to
crm public sector:
There has been significant activity in the public sector, with all major players winning important new federal contracts for
Enterprise Resource P...
Published:
2000-12-27
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Abstract:
There has been a hubbub in the public sector, with all major players fiercely competing and eventually winning important
new federal contracts, primarily for components of enterprise applications. This strong government interest in ERP applications
might explain a number of recent pundits’ retractions (...)
Excerpt related to
crm public sector:
There has been a hubbub in the public sector, with all major players fiercely competing and eventually winning important new
federal contracts, pr...
Published:
2001-06-21
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Excerpt related to
crm public sector:
... ie, professional services and public sector organizations (besides
... Best-Margin” practice; Many public sectors pushing ... availability
of Agresso CRM, a customer ...
Published:
2008-01-14
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Abstract:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service
Providers (ASPs). We express our views in this regard. (...)
Excerpt related to
crm public sector:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel S...
Published:
2000-05-18
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Abstract:
ERP vendor UNIT4 has joined the discussion on the topic of its current state of affairs. Rather than pursuing the usual route
of writing analyses of major market trends, I’ve decided to ask vendors about their opinions and approaches. UNIT4 has joined
the discussion on the topic of its current state of (...)
Excerpt related to
crm public sector:
ERP vendor UNIT4 has joined the discussion on the topic of its current state of affairs. Rather than pursuing the usual route
of writing analyses o...
Published:
2010-08-04
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Abstract:
Lawson has yet to show that its strategy and technology can "travel abroad," especially to Europe where it needs to put down
some deep roots if it is to fulfill its global ambitions. A measly portion of its total revenues comes from sales outside
of the US-a proportion that has been static for the past s (...)
Excerpt related to
crm public sector:
Lawson has yet to show that its strategy and technology can "travel abroad," especially to Europe where it needs
to put down some deep roots if it...
Published:
2003-11-11
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Excerpt related to
crm public sector:
... Microsoft Dynamics CRM is being used by small, medium, and large ...
of industries, including financial services, manufacturing, the public sector, retail and
...
Published:
2010-02-15
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Abstract:
The last few years have been harsh on most vendors within the CRM market segment, particularly on Onyx and Pivotal. The economic
downturn and the standstill in IT spending have hit each company at a time when it was ramping up product development and
business expansion. (...)
Excerpt related to
crm public sector:
The last few years have been harsh on most vendors within the CRM market segment, particularly on Onyx and Pivotal. The economic
downturn and the ...
Published:
2004-02-05
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Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
crm public sector:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20
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Excerpt related to
crm public sector:
... has selected the following industries to build solid horizontal functionality: manufacturing, retail,
distribution, professional services, and public sector. ...
Published:
2009-09-08
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Abstract:
Microsoft's Encore acquisition should bring the two former partners' complementary product offerings even closer together
and should widen opportunities within the public and nonprofit sectors under the Microsoft umbrella. The products' technologies
are quite compatible and so their integration will not (...)
Excerpt related to
crm public sector:
... to the success of customers and partners in the public sector. ...
level accounting products, small business solutions, contact management/CRM, especially within ...
Published:
2004-07-09
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Excerpt related to
crm public sector:
... management (PPM), and constituent-facing customer relationship management (CRM) systems
positions the vendor strongly to help Public Sector organizations face ...
Published:
2010-02-18
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Abstract:
On August 3, Lawson Software, a provider of Internet-enabled business applications, announced it had won the largest contract
in its history to extend its healthcare market leadership. Earlier, on July 20, Lawson Software announced financial results
and its year-over-year growth statistics for the year e (...)
Excerpt related to
crm public sector:
On August 3, Lawson Software, a provider of Internet-enabled business applications, announced it had won the largest contract
in its history to ex...
Published:
2000-08-24