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Mistakes in Performance Management
Performance reviews are typically based on the definition of what an employee was originally hired to do. However, appraisal systems fail to address the fact that jobs change as the business environment evolves. Performance management systems should thus deal with critical focus areas rather than basic functions. Appraisal without these objectives in mind risks being a total waste of time.

crm relationship management concepts   |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...

Customer Feedback Management
Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of topics. I soon realized that people were not so eager to share impressions and give us their thoughts on products, events, etc. Some of the survey’s topics were not very pleasant, (e.g., writing a will and testament and preparing for

crm relationship management concepts  CAD Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (181) Business Process Matters (65) Customer Relationship Matters (159) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1127) Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » crm relationship management concepts


10 Ways to Sell Upper Management on a Network Upgrade
There are many legitimate reasons for upgrading your company’s enterprise network. The trick is selling those reasons to the executives holding your company’s purse strings. When you know it’s time for a network upgrade, you need more than just the technical facts—you have to arm yourself with a solid business case. Start with 10 tips that can help you sell the members of your upper management team on a network upgrade.

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Project Management Pitfalls
Through the implementation of enterprise wide systems many organizations have experienced success in transforming their enterprise from a reactionary task driven environment into a modern proactive, cohesive organization which can provide visibility to Senior Management and to customers and suppliers alike. ERP implementations are usually large, complex projects, involving large groups of people

crm relationship management concepts  CAD Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (181) Business Process Matters (65) Customer Relationship Matters (159) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1127) Read More...
Enterprise Pereformance Management
Monitoring, measuring, and reporting on the financial health of a company is a basic need that requires effective tools and processes to optimize the end result. Underpinning this is the requirement for planning capabilities, using scenario and what-if analysis with simulations and other forward-looking capabilities. The new primary research presented in this report shows that most organizations still have much to do.

crm relationship management concepts   |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
Remote IT Management
Businesses of all sizes must manage an increasing diversity of remote users and devices. The tasks involved range from keeping systems running to ensuring security, compliance, and more. Under this sort of pressure, IT managers and managed service providers must have flexible access to powerful tools and an ability to share the data those tools rely on. Software as a service (SaaS)-based tools can help—find out how.

crm relationship management concepts   |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
Supplier Performance Management
GNX Supplier Performance Management is a web-based application that enables companies to establish, track and report performance metrics for a large supplier base, with a collaborative platform to proactively resolve and avoid problems.

crm relationship management concepts   |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
The Underbelly of Software Project Management Tools
Project management tools for software development should include a broad range of functionality. Project teams must be able to estimate the scope and duration of each project, divide work into components and tasks; provide quality assurance; and generate detailed performance metrics. Find out how many project management solutions are missing the mark, and learn what to look for when choosing a solution of your own.

crm relationship management concepts   |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
Mastering the Management System
This article from Harvard Business Review describes the design and implementation of a system for strategic planning, operational execution, and feedback and learning. It also presents a range of tools that managers can apply at the different stages, and options for integrating them in a system that links the management of strategy and operations.

crm relationship management concepts   |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
Employee Performance Management
HR professionals and line managers have the same goal: to create conditions so people can demonstrate exceptional performance. The importance of this mission is not always well communicated nor supported by collaborative tools that help managers intervene. Yet this goal is so important that it has to be formalized in a partnership with a unique communication strategy and a collaborative platform. This white paper analyzes the fundamental initiatives needed to pragmatically and effectively face the performance challenge.

crm relationship management concepts   |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) BEGINLYX� Read More...
A Brief Word on Asset Management and Laptops
Disconcerting? That's hardly what one feels when losing a laptop, and when it's stolen ... ?  Lackadaisical, however, seems to be the approach most enterprises take when it comes to safeguarding laptops. The theft of a laptop is devastating to a company, because data is so precious. It's not just a matter of losing trade secrets, which is also a major concern, but a person's name is one of the

crm relationship management concepts  CAD Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (181) Business Process Matters (65) Customer Relationship Matters (159) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1127) Read More...

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