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Your CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+
Every now and then, I’ll examine the data from TEC’s past software selection projects, and explore the choices users have made. The information below is based

crm research  CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+ Every now and then, I’ll examine the data from TEC’s past software selection projects, and explore the choices users have made. The information below is based on a real-life CRM selection project, but I have modified some of the data in order to respect confidentiality agreements still in place. To put myself in the user’s shoes, here’s how I answered the CRM Evaluation Center questionnaire : Industry : Manufacturing Structure : Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm research


5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

crm research  of hosted front office CRM and back office ERP and accounting solutions www.aplicor.com Beagle Research Group SaaS/ASP industry specialist and leading CRM analyst group www.beagleresearch.com CRMGuru CRM web portal run by some of the industry’s most experienced practitioners www.crmguru.com NetSuite Provider of hosted CRM and integrated accounting solutions www.netsuite.com Oracle Provider of on-premise and hosted enterprise systems www.oracle.com Salesforce.com Provider of hosted CRM software Read More...
YOur CRM Solution in Our 2011 CRM Buyer's Guide
Find out about listing andsponsorship options. To learn more aboutsponsorship opportunities, please complete this brief questionnaire or contact us...

crm research  CRM Solution in Our 2011 CRM Buyer's Guide YOur CRM Solution in Our 2011 CRM Buyer's Guide Here's your chance to highlight your CRM solution to more than a million sales, marketing, and finance executives with the 2011 TEC Customer Relationship Management (CRM) Buyer's Guide*. Don't miss this unique opportunity to reach our large, targeted IT audience Promoted to more than a million TEC members and newsletter subscribers—and sent to thousands of qualified companies that have evaluated CRM software Read More...
Maximizer CRM 12: CRM Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification

crm research  (CRM) solutions in the CRM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+
I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM

crm research  to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+ Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+ I'm Larry Blitz, editor of TEC's Vendor Showdown series. Today's Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM+, head-to-head. I hope you find this showdown helpful and informative. I invite your comments and questions at showdown@technologyevaluation.com . Introduction With CRM so closely bound up with revenue Read More...
Montgomery Research
Montgomery Research publishes books, magazines, and websites, focusing on business and technology. The company@s topics include financial performance, supply

crm research  Research Montgomery Research publishes books, magazines, and websites, focusing on business and technology. The company’s topics include financial performance, supply chains, and mobile commerce. Read More...
Pacifica Research
Pacifica Research is a software publishing company is based in Southern California, and offers a line of real time accounting solutions that serve large and

crm research  Research Pacifica Research is a software publishing company is based in Southern California, and offers a line of real time accounting solutions that serve large and small businesses in the areas of payroll, inventory control, accounts receivable, and accounts payable. While accounting serves as the foundation for systems designed by Pacifica, their software packages address the needs of several industries including seed inventory control, corporate inventory control, pesticide use management, Read More...
The Forrester Wave: CRM Suites for Large Organizations, Q2 2010
In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software

crm research  Forrester Wave: CRM Suites for Large Organizations, Q2 2010 In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered. Read More...
Research Note: CRM Technology Value Matrix-First Half 2012
Many companies are evaluating additions, upgrades, and changes to their core CRM solutions because of the innovations vendors are driving in areas such as

crm research  Note: CRM Technology Value Matrix-First Half 2012 Many companies are evaluating additions, upgrades, and changes to their core CRM solutions because of the innovations vendors are driving in areas such as social collaboration, mobile access, and analytics. In turn, vendors are accelerating the pace of upgrades and new functionality delivery. The Technology Value Matrix evaluates the usability and functionality of solutions that support sales, marketing, and customer service. Get details. Read More...
Aberdeen Research Brief: Web Security in the Cloud-More Secure! More Compliant! Less Expensive!
This paper compares on-premise versus software-as-a-service (SaaS) hosted solutions for Web security. Through the comparison, you can see that there is research

crm research  Research Brief: Web Security in the Cloud-More Secure! More Compliant! Less Expensive! This paper compares on-premise versus software-as-a-service (SaaS) hosted solutions for Web security. Through the comparison, you can see that there is research that suggests that hosted services are a better choice for compliance, security, and costs. If you’re an IT manager who is undecided about the SaaS model, this is a must-read. Read More...
TEC's Talent Management Research Model-What End Users Need to Know
Over the past few months, analysts at Technology Evaluation Centers (TEC) have been working on a new research space for talent management. I’m happy to announce

crm research  s Talent Management Research Model-What End Users Need to Know Over the past few months, analysts at Technology Evaluation Centers (TEC)  have been working on a new research space for talent management. I’m happy to announce that the Talent Management  research space for talent management systems is now online and available to the public. Talent Management: What’s In It? TEC’s new Talent Management research space is geared toward end users looking for solutions to manage their business Read More...
Upside Research, Inc.
Upside Research is a consulting and research firm focusing on elements like Web services, business process management, integration, and application development.

crm research  Research, Inc. Upside Research is a consulting and research firm focusing on elements like Web services, business process management, integration, and application development. Read More...
Your Private-Access Research for Software Selection
Get your software selection portal free trial today.

crm research  Private-Access Research for Software Selection Being more concise and thorough in your software research can positively impact your ultimate goal: finding the right solution for your real business requirements. In this economic climate, you can't afford to have a failed implementation. That's why thousands of companies like yours depend on TEC's self-serve software selection portal to help find the best possible enterprise solution. You'll have access to resources and support that cannot be matched Read More...
Customer Relationship Management (CRM) RFI/RFP Template
Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality

crm research  Relationship Management (CRM) RFI/RFP Template Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality Read More...
TEC Research Analyst Round Table: Software-as-a-Service (SaaS)
Software-as-a-service (SaaS): friend or foe? SaaS—also known as on-demand or hosted applications—is becoming more and more popular in a number of enterprise

crm research  SaaS model. Nowadays, most CRM vendors offer SaaS, and more and more customers are choosing to use it. For CRM, having SaaS versus on-premise can be compared to sending a letter through the postal service versus sending an e-mail through the Internet. The letter takes longer, it’s more expensive, and no more secure than the e-mail. Of course, there are some concerns related to SaaS for CRM, but they are no greater than those of an on-premise model. These include downtime and security (data can also be Read More...

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