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Epicor Retail CRM 7.0 Spruced Up
Epicor has introduced Epicor Retail CRM 7.0, which includes improved customer views, loyalty program functionality, sophisticated query tools, and support for

crm retail  Retail CRM 7.0 Spruced Up Epicor has introduced Epicor Retail CRM 7.0 , which includes improved customer views, loyalty program functionality, sophisticated query tools, and support for multidivisional retail enterprises. The loyalty program functionality—now automated—allows retailers to set rules for loyalty programs, and based on those rules Epicor Retail CRM 7.0 automatically upgrades, downgrades, terminates, or renews membership types. Also, the release proposes a new search tool that el Read More...
PLM for the Retail Industry
Product Lifecycle Management (PLM) for Retail is an evaluation model containing tailored PLM criteria and extra functionalities that serve the specificities of this industry in order to help fas...
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Documents related to » crm retail


What’s Microsoft’s Retail Play?
The retail experience is no longer limited to the showroom due to mobile and Web sales, social media, and complex pricing, among other considerations. Read TEC

crm retail  Retail and/or Microsoft Dynamics CRM out of the box. The aforementioned Microsoft stores run Microsoft Dynamics AX for Retail alongside Microsoft Dynamics CRM. Microsoft Dynamics AX for Retail does all of the above, with Microsoft Dynamics CRM acting as the customer master. Microsoft Dynamics CRM provides cross-channel customer care and a deeper level of customer history and detail than does the standard customer relationship management (CRM) capability in Microsoft Dynamics AX. An example would be Read More...
Retail Systems: A Primer
The core components of a retail information system are inventory management, inventory optimization, revenue management, sales management, and reports and

crm retail  support, and other important CRM functions. For more information on CRM, see Comparing On-demand Customer Relationship Management Service Alternatives. Warehouse management system (WMS) . A WMS manages the movement and storage of products throughout the warehouse. It should include capabilities such as yard management, inventory management, order picking, receiving, logistics, shipping, and distribution. Conclusion The retail industry represents a vertical with many vertical segments. Nonetheless, Read More...
Microsoft Retail Systems
Microsoft Point of Sale and Microsoft Retail Management System provide a complete point of purchase solution suite for small and midsize specialty retail

crm retail  management, customer relationship management (CRM), and report and inquiries modules. Non-core functionalities include modules for price changes and purchase orders. Despite Microsoft's late entry into the mature retail software market, it will likely compete against known, established, and leading retail software vendors such as Intuit , Raymark , Synchronics (a division of Radiant Systems ), Fujitsu , and Retail Anywhere . By offering a stand-alone POS system and using Best Buy for Business as its only Read More...
A.C. Moore Selects and Quickly Implements Epicor Retail CRM
In anticipation of the upcoming NRF 2013 event, Epicor has announced that specialty retailer A.C. Moore has selected and implemented Epicor Retail Customer

crm retail  impact of its multichannel CRM efforts. The Epicor Retail suite is designed to meet the evolving merchandise and service expectations of today's connected and informed cross-channel shoppers, and the business requirements of the soft goods, hard goods, and specialty retail environments in a variety of industries, including apparel, footwear, discount, general merchandise, automotive aftermarket, lumber and building materials, nursery, and pharmacy. Apparently, there was tight competition with MICROS Read More...
Retail Market Dynamics for Software Vendors Part Two: Progress
ERP vendors are making their way into the retail market by bundling, acquiring point solutions or partnering strategically to embed retail-specific functions

crm retail  chain management (SCM) and CRM markets, will eventually diminish as the ERP vendors continue to improve their retail-specific functionality, collaborative capabilities, and accessibility and add universal interfaces, including the new Web service standards to facilitate access and integration of data outside their own environment. Thus, the retail vendors need to establish as strong a hold on the market as possible before enterprise and platform vendors catch up. This is especially true for the remaining Read More...
Challenges of the Future: The Rebirth of Small Independent Retail in America
By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than

crm retail  said, What really good CRM allows a small store to do is go back to the future, to the time when retailers knew the names of their customers, knew what they wanted. The ability to proactively micro-market, to mail merge a postcard or letter that says, ?I'm certain that because you bought X you'll like to know we just got Y,' is very powerful stuff. Many of the profiled retailers we spoke with are making use of this new technology to help identify, segment and understand their best customers better with Read More...
Celerant Command Retail
Celerant Command Retail is real-time retail software that uses an integrated system to manage various areas of a retail organization, including POS, back

crm retail  Command Retail Celerant Command Retail is real-time retail software that uses an integrated system to manage various areas of a retail organization, including POS, back-office functions, inventory management, warehouse, distribution center, allocation, e-commerce, data mining, reporting, and others. Celerant is based on a Java platform. Read More...
Agiline CRM
Agiline CRM helps businesses know and maintain their customers. Agiline CRM is an enterprise-level CRM solution that provides coordination between customer

crm retail  CRM Agiline CRM helps businesses know and maintain their customers. Agiline CRM is an enterprise-level CRM solution that provides coordination between customer care (service and support), sales, marketing, and other functions that touch your customers. Agiline CRM helps make the most of all your relationships by uniting people and processes with technology for serving your daily customers, distribution channels, suppliers, and internal customers. Agiline CRM features provide integration with other Read More...
SAP as a Retail Market Force: More Fact Than Fiction
Can SAP, a market and technology leader in business management software, translate its success in the manufacturing industry to retail? TEC principal analyst P

crm retail  maintenance, customer relationship management (CRM)/clienteling (customer loyalty), and services for store and multichannel processes. In 2009, SAP acquired the majority shareholding of SAF Simulation, Analysis and Forecasting AG , one of the leading global forecasting and automated replenishment solution providers for the retail and wholesale industries. SAF AG was founded in 1996 and is located in Switzerland, with subsidiaries in the US and Slovakia. Core components of the SAF solution have been Read More...
Social CRM is Dead, Long Live Social Media Flavored CRM
Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare

crm retail  CRM is Dead, Long Live Social Media Flavored CRM Customer relationship management (CRM) is not and cannot really be social, since social means “ of, relating to, or occupied with matters affecting human welfare ” (definition taken from The Free Dictionary ). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why CRM is not social and why social CRM (SCRM) is Read More...
Soffront CRM
The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales

crm retail  CRM The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM. Read More...
Retail Anywhere
Retail Anywhere develops point of sale and retail management technologies, and has supplied solutions to retailers worldwide since 1981. It is built on

crm retail  Anywhere Retail Anywhere develops point of sale and retail management technologies, and has supplied solutions to retailers worldwide since 1981. It is built on Microsoft technologies and conforms with the Association for Retail Technology Standards (ARTS), and is a Microsoft Certified Solution Provider and an IBM Business Partner. The company is headquartered in Atascadero, California (US). Read More...

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