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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm saas vendors


5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

crm saas vendors  ERP systems and hosted CRM systems www.sap.com Yankee Group SaaS industry specialist and leading CRM analyst group www.yankeegroup.com Appendix III: RFP Outline 1. Introduction and Purpose RFP purpose Timeline Sequence of events 2. Company Background Vision and Mission Markets and Customers Sales, Marketing and Customer Support organization, objectives and processes 3. RFP Evaluation Go / No-Go Criteria (optional) Functionality Requirements Matrix & Response Scale Operational Analysis Maintenance &

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Five Steps for Switching ERP Vendors


The enterprise resource planning (ERP) market has grown to include new solutions and delivery models, adding software-as-a-service (SaaS) offerings to on-premise ERP solutions. This has prompted some companies to switch to more suitable solutions. But jumping into a “rip and replace” scenario can be trickier than installing ERP for the first time. These five steps for switching ERP vendors help ease the transition.

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SaaS Buyer's Guide for Wholesale and Distribution


SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works, who the major vendors are, how SaaS can help your business grow, and how to find the SaaS solution that’s right for you. It’s all in this comprehensive SaaS Buyer’s Guide for Wholesale and Distribution from TEC and SupplyChainBrain.

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A SaaS Primer


Software-as-a-service (SaaS) solutions can be a strategic advantage to businesses, letting companies avoid costly hardware, software licenses, and complex version upgrades. But because most major software vendors are touting some version of SaaS, there is confusion about the solution model and its advantages. Learn what SaaS really means, and discover the short-term and long-term benefits of the model and its variants.

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The Truth about Software-as-a-service (SaaS)


Software-as-a-service (SaaS), also called on-demand software, can be a convenient and profitable business model for vendors. And for clients, SaaS can provide greater processing efficiencies than a company’s own internal systems. As a result, human resources, customer relationship management, or accounting process costs decrease when handled by an SaaS vendor. Learn about the benefits—but also the challenges—of SaaS.

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SaaS Realities: Business Benefits for Small and Midsized Enterprises


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The Case for a New CRM Solution


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Dynamics CRM: Customer Relationship Management (CRM) Competitor Analysis Report


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Zoho Advances Its CRM Solution with Zoho CRM Document Library


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Seeking Vendors, the Early Part of Selection


How do you figure out, from within a large range of software vendors, which vendors to start evaluating? I'm curious to see some feedback on what most people use to start researching and narrowing down their list of software vendors before going into an RFI process. A few years ago we were thinking about this issue and came up with the idea of a preselection questionnaire that could narrow down

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