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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 crm salesforce com


Maximizer CRM 12: Salesforce Automation Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation

crm salesforce com  CRM 12: Salesforce Automation Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Salesforce to Shut Down Do.com


For a product to be acquired and later shut down is not uncommon. One famous example is Gist—a professional contacts management tool—acquired by RIM (now BlackBerry) in 2011 and shut down one year later. Do.com will be sharing the same fate; salesforce.com announced that Do.com will be discontinued on January 31, 2014. Built on the Salesforce platform and developed on the Manymoon software

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The Scribe Solution for Salesforce and Microsoft Dynamics GP: Bridging the Gap Between On-demand CRM and On-premise ERP


For years, organizations have had to settle for inadequate approaches to front-office to back-office integration. However, with Scribe’s component architecture, when a new version of Dynamics GP or Salesforce comes out, you can plug in a new version of the Scribe Adapter for the upgraded application, and your existing Dynamics GP to Salesforce Template will experience little or no disruption.

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Salesforce Supercharged: Our Expert Tips


All too often Salesforce implementations fail to deliver the desired improvements because the implementation was poorly conceived of, designed, and executed, and the overall goals were not clear at the outset. There are distinct activities businesses should consider when implementing Salesforce CRM—either as a new system, or enhancing the functionality of an existing system. Read up on the most important factors to consider.

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8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative


It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more.

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EBSuite


Located in Fremont, California (US), EBusiness Suite (EBSuite) is a web-based customer relationship management (CRM) provider. Its solutions use J2EE and Web services technologies. Its products include sales force automation, customer support, CRM marketing, and project management solutions. EBSuite was formed in 2001.

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CRM without Compromise: A Strategy for Profitable Growth


When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at the bigger picture from a customer perspective. But organizations that can build a business-centric system flexible enough to quickly respond to changing customer needs will have a sustainable competitive advantage and enjoy profitable growth for years to come.

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Enterprise CRM Platform (ECP)


ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in a comprehensive, industry-specific solution.  

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Cutting the Risk from CRM Purchase and Deployment


Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can deploy. Indeed, many mid-market companies have chosen to roll out a “hosted” solution, whereby the solution is accessed over the Internet. However, going through the selection process has become more cumbersome recently, with more options available than ever before.

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CRM Buyer's Guide


If you're interested in a CRM solution, here's a guide to help you zero in on the best one for your company's needs.

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8 Essential CRM Best Practices-an Executive Guide


In this informative white paper, 8 essential CRM best practicesan executive guide, you'll discover the eight key elements of highly successful CRM ...

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