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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm singapore


8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well

crm singapore  CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative 8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. The Salesforce.com Foundation was created to apply the core strengths of salesforce.com to help organizations further their social mission, deepen their impact, and better the lives of those in

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Cladtek Selects Epicor ERP Globally


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Acumatica Declares 2013 a Record Year, Looks to Similar 2014


Acumatica, a fast-growing provider of customizable, cloud-based ERP applications for small to medium businesses (SMBs), recently announced a record year for new customer deals, increased revenue, and plans for its 2014 Partner Summit. Get the details in P.J. Jakovljevic’s blog post.

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focu.biz GmbH


focu.biz is a system vendor for business software, headquartered in Hamburg. As a member of Port & Lammers Group focu.biz can use all resources provided by the group to reach a solution covering all areas of business IT. So focu.biz can be seen as a Full-Service Provider and supports it's customers from choosing the best software over implementing and training to ongoing servicing of the customer's system. With a repertory of highly qualified employees we can assure a professional implementation of projects, even if they are complex. In 2003 focu.biz decided to become a Microsoft partner for selling Microsoft Dynamics™ NAV and Microsoft Dynamics™ CRM. As a Gold Certified Partner we reached the highest level in the Microsoft Partner Program. focu.biz develops own vertical and additive AddOns, matching exactly the needs of medium-sized businesses. The most important AddOns are: focu.biz Chemical Industry vertical solution for the chemical industry focu.biz Public Accounting Accounting solution for public authorities and church administration focu.biz Facility Management Management solution for buildings and facilities focu.biz VAT Group Solution for vat consolidation focu.biz Domino Connector Data transfer between Dynamics NAV and Lotus Notes In doing so focu.biz sets a technical focus on the worldwide leading ERP-System Microsoft Dynamics NAV. With the HQ in Hamburg – gateway to the world - focu.biz takes it for granted to accompany our customers on their way of internationalization. This becomes manifest in own international sites. Beside our offices in Hamburg and Munich, focu.biz is represented in the U.S., Switzerland, Austria and Malaysia and we are planning to open an office in the Czech Republic. On the other hand we can access a world wide partner network, which provides the possibility to integrate foreign sites without problems. A collaboration is currently active in the following countries: United Kingdom Belgium Spain Greece Czech Republic India Singapore South Korea Australia USA Brazil      

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Leveraging CRM for Midsize Company Growth


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Saleslogix CRM Best Practices Guide


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Infor Epiphany


Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction. Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction. Service—serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.  

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