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Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

crm solution implement  minute session at a CRM conference and you'll realize how immature, complicated, and confusing the EAI marketplace still is. He'll talk to you about four different types of EAI (Data level, Application interface level, Method level, and User Interface level); he'll tell you that EAI is expensive; and he'll explain why the existing EAI methods fall short of their promises (security issues; non-real-time data transfer; customer coding requirements, among other issues). As an aside, for in-depth Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » crm solution implement


CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

crm solution implement  needs. For example, your CRM solution should be able to provide off-the-shelf customer service processes for hi-tech industries, or pre-defined solution driven sales processes. Key Workflow Terminology You Must Understand The following is a general summary of some of the key terminology used to describe Workflow and will be particularly important when asking questions of your CRM solution provider to determine if they provide the Workflow capable solution your require. Phrase Explanation Incident Forms Read More...
Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC

crm solution implement  as SAP ERP, SAP CRM , SAP PLM , SAP BI , SAP SCM , etc., are the managed systems (the individual “organs”).   What Does SolMan Actually Do? Solution Manager is a set of tools for both functional and technical purposes. The technical aspect refers to the real-time monitoring, support, and maintenance (e.g., patches, support requests and related notes, etc.) of the entire IT landscape, regardless of the number of managed systems. For their part, functional tools serve to maintain a repository of Read More...
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well

crm solution implement  deals. The most compelling CRM solution for them was a Web-based one so that they could quickly deploy it without getting internal IT staff involved. Sales visibility was non-existent and processes were all very manual prior to Salesforce, says Hernan Vera, group director at Ryder. We implemented Salesforce in 30 days, and we have seen increasing benefits ever since. Salesforce helped us deliver leads that have resulted in more than $200 million in proposals to our salespeople&8230; we ve seen Read More...
A Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution
SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This study, based on a client who

crm solution implement  of an Open Source CRM Solution Company Overview SugarCRM is a relatively young company hoping to be the sweet spot on the menu of CRM solutions. Based in San Jose, California (US), the company was founded by John Roberts, Clint Oram, and Jacob Taylor, who brought skills from their backgrounds with E.piphany, BroadVision, Baan, and IBM to the company. SugarCRM provides a number of CRM products, which are based on its open source core product, Sugar Sales . The following study concerns the SugarCRM Read More...
Siemens and TCS Offer Joint ETO Solution
Siemens and Tata Consultancy Services (TCS) have announced ETO2Win, a new joint software and services solution for automating complex engineer-to-order (ETO

crm solution implement  and TCS Offer Joint ETO Solution Siemens and Tata Consultancy Services (TCS) have announced ETO2Win , a new joint software and services solution for automating complex engineer-to-order (ETO) processes . A number of manufacturing industry segments—such as power generation, heating, ventilation, and air conditioning (HVAC), fluid flow technologies, heavy equipment, machinery, and the automotive and aerospace supply base—employ ETO business processes that handle customized or customer-specific Read More...
The 11 Key Questions to Ask of a BI Solution
This white paper first looks at the fundamental requirements that a business intelligence (BI) solution should deliver to your company. Next, this white paper

crm solution implement  11 Key Questions to Ask of a BI Solution This white paper first looks at the fundamental requirements that a business intelligence (BI) solution should deliver to your company. Next, this white paper covers the 11 key questions that you should be asking of a future BI technology partner. When the BI provider can answer “yes” to all of these questions, you have BI that is capable of fulfilling your analytical and reporting needs. Read More...
Selling Management on a New Business Intelligence Solution
BI is a complex solution that involves new concepts, new procedures, and a learning curve. Management with knowledge of BI must assess whether there is a real

crm solution implement  Management on a New Business Intelligence Solution BI is a complex solution that involves new concepts, new procedures, and a learning curve. Management with knowledge of BI must assess whether there is a real need for a new BI solution and whether a chosen solution would provide any measurable benefit. This white paper assesses the results from a recent BI survey of 2200 end users of BI software. Considerations to take into account when selecting a BI solution are followed by a look at the future o Read More...
10 Strategies for Getting the Right ERP and Accounting Solution
That's where the white paper 10 strategies for getting the right ERP and accounting solution comes in.

crm solution implement  Strategies for Getting the Right ERP and Accounting Solution If you're a midsized business looking for an enterprise resource planning (ERP) solution, the market trends are all on your side: ERP vendors are hungry for your business. Big vendors (SAP, Oracle, etc.) now have great products for small and medium businesses (SMBs). Traditional mid-market vendors are fighting back with more features and incentives. With all the big trends aligned in your favor, you can come out the winner—but only if you Read More...
NetSuite CRM+: Customer Relationship Management (CRM) Competitor Analysis Report
This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients

crm solution implement  the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. Read More...
CRM-ERP


crm solution implement  ERP Read More...
10 Steps to Purchasing a Web Conferencing Solution
To help you out, here's a handy white paper called 10 steps to purchasing a web conferencing solution.

crm solution implement  Steps to Purchasing a Web Conferencing Solution So you're interested in purchasing a Web conferencing solution. Good idea. Web conferencing can reduce your travel costs, and enable your organization to work more flexibly , efficiently , and productively . But before you choose the right one, it's best to have a clear idea of your company's needs. To help you out, here's a handy white paper called 10 Steps to Purchasing a Web Conferencing Solution . It will help you through the process of determining Read More...

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