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CRM

Customer Relationship Management. Also known as Client Relationship Management (CRM)

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Customer Relationship Management (CRM) Evaluation Center
http://crm.technologyevaluation.com/

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline ...

by P.J. Jakovljevic

... 3. Sage Also Acquires Grupo SP, SA. ... ACCPAC is one of the leading accounting, customer
relationship management (CRM), and Internet-hosted solutions vendors. ...

http:/.../Research/ResearchHighlights/Erp/2004/06/research_notes/EN_ER_PJ_06_02_04_1.asp - 25k - 2004-06-02

Summary: By recently acquiring ACCPAC International and Softline, the Sage Group continues to round out by annexation. It currently still has the largest geographic coverage in the lower-end of the mid-market.

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline ...

by P.J. Jakovljevic

... to integrate to—SalesLogix (or now even ACCPAC CRM) or Microsoft CRM, respectively. ...
Ciel, and elsewhere in Europe other popular local brands, like SP in Spain ...

http:/.../Research/ResearchHighlights/Erp/2004/06/research_notes/EN_ER_PJ_06_11_04_1.asp - 28k - 2004-06-11

Summary: The major quandary for Sage/Best will be whether to base the long-term strategy on leveraging ACCPAC's technologically superior product into and overriding a unified enterprise solution, or to remain as a conglomerate of stand-alone solutions with strong brand names.

PeopleSoft Revamps World for Its Mid-Market 'Express' Conquest ...

by P.J. Jakovljevic

... applications, technical and end user training and implementation services, while
in 2001, PeopleSoft launched Accelerated SCM, Accelerated CRM, and Accelerated ...

http:/.../Research/ResearchHighlights/Erp/2004/07/news_analysis/NA_ER_PJ_07_27_04_1.asp - 24k - 2004-07-27

Summary: The major factors of success in business applications for the mid-market segment have traditionally been--flexible pricing, packaging and deployment options; speed of implementation; vertical focus; interconnectivity to other applications and legacy systems; product scalability and scope expandability; I

Job Scheduling Maze in Distributed IT Landscapes – Part 3 » The ...

... pushed out to what will likely be a Service Pack (SP) release after ... sets like supply
chain management (SCM), customer relationship management (CRM), BI, etc. ...

blog.technologyevaluation.com/.../2008/12/16/job-scheduling-maze-in-distributed-it-landscapes-–-part-3/ - 59k - 2008-12-16

IBM and Deutsche Telecom Announce Plans for 100 Terabyte Data ...

by M. Reed

... Management (CRM) applications. The warehouse will be built by T-Nova, Deutsche
Telekom's systems integration subsidiary, and will use IBM's RS/6000 SP parallel ...

http:/.../Research/ResearchHighlights/DataWarehousing/1999/12/news_analysis/NA_DW_MFR_12_15_99_2.asp - 5k - 1999-12-15

Summary: According to an announcement by International Business Machines on Thursday December 16, 1999, IBM is working with German telecommunications services company Deutsche Telekom to assemble the largest data warehouse in the world. When complete, the warehouse will contain up to 100 terabytes of customer and

Global versus Local Channel Approach, Who Will Win?

by P.J. Jakovljevic

... elsewhere in Europe, other popular local brands like SP in Spain ... select additional
applications such as customer relationship management (CRM), human resources ...

http:/.../Research/ResearchHighlights/ERP/2005/08/research_notes/EN_ER_PJ_08_26_05_1.asp - 25k - 2005-08-26

Summary: There is a clear distinction between the market dynamics within the respective MBS and Sage/Best channels.

QAD Seemingly Nearing The Corner

by P.J. Jakovljevic

... for a highly scalable cross-platforms solution, and for much broader functionality
beyond traditional ERP boundaries (eg, more intricate CRM, or complex ...

http:/.../Research/ResearchHighlights/ERP/2002/03/news_analysis/NA_ER_PJ_03_29_02_1.asp - 25k - 2002-03-28

Summary: Recently reported financial results for fiscal 2002 might indicate QAD is nearing the turnaround point, with improved value proposition and cash situation to spar with the economic slowdown and the fierce competition from the bigger vendors and many of its peers.

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1.	CRM Evaluation Center Nov 24, 2009 Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
2.	CRM RFP Template (1 Page) by TEC Staff Nov 22, 2007 Abstract : Don't let your CRM software selection become a risky venture. Play your cards right and use a CRM RFP template. Find out what a CRM RFP template is and how it can save you time and money. We also tell you how you can write your own CRM RFP template, so you can get the CRM solution you need for your enterprise. Don't place any bets until you have all the information you need about how you can make a CRM RFP work for you.
3.	Customer Relationship Management (CRM) - CRM Acronym Definition and Related White Papers ( Pages) by TEC Staff Jun 13, 2009 Abstract : Customer Relationship Management (CRM) systems are software systems that cover the range of interaction a company has with its current, or potential customers. Its functionality can include marketing automation, sales force automation, help desk, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.
4.	Scala and Microsoft Become (Not So) Strange CRM Bedfellows Part Two: Market Impact Continued ( Pages) by P.J. Jakovljevic Aug 29, 2003 Abstract : Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment. Microsoft CRM remains both a threat and an opportunity for the most nimble mid-market CRM vendors. Microsoft’s entry with CRM evangelism through an array of seminars nationwide has bolstered the market’s awareness of the need for CRM applications.
5.	Applying the Power of Social Networks to Customer Relationship Management ( Pages) by Wayne Thompson Sep 19, 2007 Abstract : Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.
6.	CRM: The Truth, The Whole Truth And Nothing But The Truth(For A Change) ( Pages) by Dick Lee/Caribou Lake Feb 15, 2003 Abstract : Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative to being forewarned may be leaping into enterprise-wide, mega-bucks, change management-laden CRM implementations—and testing the depth of the water with both feet. For the first time, there are statistically-based, substantive answers to many questions about CRM.
7.	The Lexicon of CRM - Part 3: From R to Z ( Pages) by Randy Garland Nov 2, 2001 Abstract : CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM
8.	Enlightened Self-interest Launches CRM Information Source ( Pages) by D. Geller May 3, 2000 Abstract : Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products covering the use of technology to create personalized, one-to-one relationships.
9.	CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born ( Pages) by Randy Garland Aug 27, 2001 Abstract : Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more difficult to implement, and less likely to satisfy - either buyers of the software or their customers. Keep your eye on the ball: your customers, and your business.
10.	Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+ (0 Pages) by Larry Blitz May 15, 2009 Abstract : I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM+, head-to-head. I hope you find this showdown helpful and informative. I invite your comments and questions at showdown@technologyevaluation.com.

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