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Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part One: Event Summary
By recently acquiring ACCPAC International and Softline, the Sage Group continues to round out by annexation. It currently still has the largest geographic

crm sp  ACCPAC CRM , ACCPAC CRM SalesTeam , ACCPAC Advantage Series , ACCPAC Pro Series , ACCPAC HR Series , ACCPAC Business Analysis Suite , ACCPAC eTransact , ACCPAC Exchange , ACCPAC Warehouse Management System , ACCPAC ePOS , ACCPAC Insight , Simply Accounting , Simply Accounting Payroll , FAXserve , and ACCPAC Messenger . Originally founded in Vancouver, Canada, and subsequently based in Pleasanton, California (US), ACCPAC has offices in Australia, Canada, India, Ireland, the Middle East, the Netherlands, Read More

CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm sp


Microsoft Dynamics AX: The Chosen One Among Microsoft Dynamics ERP Equals? - Part 2
Part 1 of this blog series positioned all four Microsoft Dynamics enterprise resource planning (ERP) product lines and concluded that Microsoft Dynamics AX

crm sp  of  customer relationship management (CRM)  capabilities as well as the following Web applications: Commerce Gateway , Product Builder (Configurator), Training , and Event Management . Life under Microsoft Dynamics Microsoft acquired NavisionDamgaard (which  had meanwhile reverted to the name Navision ) during the summer of 2002. Axapta was first renamed to Microsoft Business Solutions (MBS) Axapta , then to Microsoft Dynamics AX from version 3.0 SP6 on. Microsoft Axapta 3.0 was the first release Read More
Global versus Local Channel Approach, Who Will Win?
There is a clear distinction between the market dynamics within the respective MBS and Sage/Best channels.

crm sp  as customer relationship management (CRM), human resources (HR), and others, as their business needs dictate, and as their businesses grow. Using this linked building-block approach, customers can eventually think in terms of a complete business solution, rather than purchasing isolated applications, to create an integrated end-to-end business process. Integration of the Best Suites product portfolios is made possible by two Best Software technologies— Best Software Integration Framework and Best Read More
Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part Seven: Challenges
The major quandary for Sage/Best will be whether to base the long-term strategy on leveraging ACCPAC's technologically superior product into and overriding a

crm sp  ACCPAC CRM) or Microsoft CRM , respectively. Sage/Best contends that insistence on a single accounting platform across multiple worldwide operations is not a big issue in the middle market, and that localization is the solution. For that reason, the parent vendor has strictly pursued a best-of-breed approach, favoring a local product with a local touch. In the US, that has meant MAS 90 , MAS 200 , and MAS 500 , along with Peachtree, BusinessWorks , Best FAS , and the Platinum for Windows ( PfW ) Read More
IBM and Deutsche Telecom Announce Plans for 100 Terabyte Data Warehouse
According to an announcement by International Business Machines on Thursday December 16, 1999, IBM is working with German telecommunications services company

crm sp  for Customer Relationship Management (CRM) applications. The warehouse will be built by T-Nova, Deutsche Telekom's systems integration subsidiary, and will use IBM's RS/6000 SP parallel processing servers and IBM's DB2 Universal Database. The customer expects to have 25 terabytes of data loaded by the third quarter of 2000. Market Impact As a point of reference, 100 terabytes is 109,951,162,777,600 bytes of data. Very few data warehouses have extended into the multi-terabyte range. The cost of the Read More
Aptean Pivotal CRM Certification Report
Pivotal CRM covers a wide range of real-life business challenges across all three areas of CRM—sales force automation, marketing management, and service

crm sp  Pivotal CRM Certification Report Pivotal CRM covers a wide range of real-life business challenges across all three areas of CRM—sales force automation, marketing management, and service management—and is easily configurable to customers’ specific industry, compliance, and local requirements. Pivotal CRM by Aptean is now TEC certified in the customer relationship management (CRM) software solution space—download the certification report now for in-depth product analysis and a comprehensive Read More
Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate

crm sp  Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM vs. Oncontact CRM Hi, I’m Larry Blitz, editor of Technology Evaluation Centers’ (TEC) Vendor Showdown series. Today's Showdown pits three leading customer relationship management (CRM) vendors’ solutions against each other in a head-to-head contest: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM . We hope you find this Vendor Showdown helpful Read More
CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document

crm sp  CEO Part Two: Linking CRM with Organizational Direction Linking CRM with Organizational Direction Research that has linked the statistical relationships between organizational behavior and CRM success has identified the importance of senior management leadership and direction prior to the deployment of CRM applications. In other words, it is important that an organization pursues a strategy that is complementary to CRM before the technologies are actually introduced. Therefore, introducing CRM into an Read More
TEC 2011 CRM Buyer's Guide
The new TEC 2011 CRM Buyer's Guide makes it easy.

crm sp  2011 CRM Buyer's Guide Want to know all about the dramatic changes in customer relationship management (CRM) software and how it impacts the way companies are doing business? The new TEC 2011 CRM Buyer's Guide makes it easy. Get the inside story on CRM innovation in cloud computing mobile CRM social CRM extended CRM functionality You'll learn about the benefits and drawbacks of the biggest trends in CRM. And how the latest CRM technology can make your company more profitable and competitive. The latest Read More
Cutting the Risk from CRM Purchase and Deployment
Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can

crm sp  the Risk from CRM Purchase and Deployment Cutting the Risk from CRM Purchase and Deployment If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Intuit has completed the purchase of certain products from Entellium. Meet your CRM /Sales Force Automation needs with desktop and web applications developed by Intuit and trusted, third-party developers. Source : Entellium Resources Related to Risk from CRM Purchase and Deployment : Read More
The Lexicon of CRM - Part 3: From R to Z
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning

crm sp  Lexicon of CRM - Part 3: From R to Z The Lexicon of CRM Part 3: From R to Z R. Garland - November 2, 2001 The Lexicon is divided into three parts, this being the second of three. This third section covers the alphabet from R to Z. For A to I, see Part One . For J to Q, see Part Two . R  RDBMS - Relational DataBase Management System . The typical, standard database, with both data models, data definitions, and data storage capabilities. Examples include Oracle's 9i database, Microsoft's SQLServer 2000, Read More
BizAutomation CRM + Business Management
BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have

crm sp  CRM + Business Management BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have Microsoft Exchange on their network, or that want to subscribe to the suite via one of our hosted Exchange partners. All modules are offered in their entirety and can be used as needed, without the need to pay for add-on modules. It's the only business suite that leverages a 100 percent browser-based Web interface via Read More
SYSPRO CRM
SYSPRO CRM is aimed specifically at small to midsize manufacturers and distributors. Unlike other customer relationship management (CRM) solutions that are

crm sp  CRM SYSPRO CRM is aimed specifically at small to midsize manufacturers and distributors. Unlike other customer relationship management (CRM) solutions that are built around a modular architecture, SYSPRO CRM software uses a table-based architecture to integrate all of the critical CRM functions of marketing, sales, service, and fulfillment into a single module. This integrated architecture means that users from every department—including marketing, sales, service, collections, or shipping—share Read More
SAP CRM
SAP CRM has been used in over twenty-five industries including automotive, chemicals, consumer products, professional services, high tech, and wholesale

crm sp  CRM SAP CRM has been used in over twenty-five industries including automotive, chemicals, consumer products, professional services, high tech, and wholesale distribution. Its features include partner channel management, marketing, sales, professional services, interaction center management, real-time offer management, web channel management, trade promotion management, and business communication management. Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company

crm sp  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, Read More

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