Abstract:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable d (...)
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Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC ana...
Published:
2012-01-12
Abstract:
April 2011 saw the merger of Epicor and Activant Solutions to create a global leader in business software solutions. TEC principal analyst P. J. Jakovljevic sits down with CMO John Hiraoka to discuss the opportunities and challenges created by the merger and the potential synergy of the combined company, (...)
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April 2011 saw the merger of Epicor and Activant Solutions to create a global leader in business software solutions. TEC principal analyst PJJ.
Published:
2011-11-18
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... first two will be followed by apps for Customer Relationship Management (CRM) and Time ... component of IFS Applications, or as a best of breed stand alone solution ...
Published:
2011-10-27
Abstract:
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers a (...)
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Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his ...
Published:
2011-10-27
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... less customizability than if they were using their own stand-alone version. ... This includes things like customer relationship management (CRM) with the popular ...
Published:
2011-10-13
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... Process-oriented functionality is usually provided in stand-alone tools for business ... companies that are also customer-centric can now use CRM and project ...
Published:
2011-09-20
Abstract:
Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic rediscovers Cincom Acquire and lets its product management and product marketing team have its say. Cincom executives lay out some facts, and Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic discovers that Cincom (...)
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Technology Evaluation Centers (TEC) Principal Analyst PJ Jakovljevic rediscovers Cincom Acquire and lets its product management and product marke...
Published:
2011-09-08
Abstract:
Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic reports on the changes Deltek has been making, and speaks with some top execs about its strategy. Deltek has been a software provider that does the job as promised (and more), but the company and its products, with its focus on governm (...)
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Technology Evaluation Centers (TEC) Principal Analyst PJ Jakovljevic reports on the changes Deltek has been making, and speaks with some top exec...
Published:
2011-08-10
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... commoditized) market? Reflexis: Our customers told us the ROI they were seeing in stand-alone point solutions had flatlined. By ...
Published:
2011-07-20
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... eg, a t-shirt). The customer might take both items to the cashier stand where she will be quickly checked out. As customer drives ...
Published:
2011-06-07
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... ERP. Some PTC PLM peers stand a better chance to capture user loyalty and staying power with their broader functional footprints. ...
Published:
2011-06-01
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... resolved—after manufacturing, purchasing, sales, customer relationship management (CRM), inventory, and ... think of a new financial system as a stand-alone best ...
Published:
2011-05-31
Abstract:
Learn about Infor S&OP 1.0 and follow a discussion between TEC Principal Analyst P.J. Jakovljevic and Infor’s SCM product managers on the S&OP market. With the release of Infor S&OP 1.0, Infor dispels rumors that it’s not an aggressive product innovator. Learn about the features and functions of Infor (...)
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Learn about Infor S&OP 1.0 and follow a discussion between TEC Principal Analyst PJ Jakovljevic and Infor’s SCM product managers on the S&OP mark...
Published:
2011-05-02
Abstract:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of hardware and software licenses. This third and final part of a guide to cloud assets for SMBs reviews various types of cloud configurations and the ramificatio (...)
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Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of ...
Published:
2011-04-21
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... can achieve this. Where Does Technology Fit In? But even the best strategy can’t stand alone. Successful execution requires the ...
Published:
2011-04-14
Abstract:
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle manag (...)
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TEC's PJ Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and interviews its chief visi...
Published:
2011-04-08
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... eg, for portals, enterprise search, document management, workflow engine, social media, etc.), I was wondering where Epicor and SYSPRO stand when it comes to ...
Published:
2011-02-23
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... that enable rapid integration and implementation of its products into other major ERP, CRM, and EAM ... If they cannot produce one, I will gladly stand corrected. ...
Published:
2011-02-18
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... As Food must be to the taste of customer, same way it is important that ERP must be rich in features to with stand demands of 1 simple not complex to adopt 2 ...
Published:
2011-02-17
Abstract:
See how modern computing devices can support the expansion of mobile solutions for SCM and how the clouds will help you achieve total portability. Mobile computing is changing the way companies manage their entire business. The development of ultra-portable computing devices is geared to support a sle (...)
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... The New Horizon Efforts in developing mobile business solutions have been directed primarily toward customer relationship management (CRM) and business ...
Published:
2011-02-09