X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 crm system origins evolution


ERP: Origins, Developments, and Trends
ERP first developed as a form of inventory control and later grew to link disparate bodies of information together from across the enterprise. Now, ERP

crm system origins evolution  are also encompassing front-end CRM functionality in their ERP solutions. CRM itself has gone from a vast field of point solutions to suites of customer care applications covering SFA, field service, telesales, call centers, marketing automation, etc. Additionally, e-business is also being factored into the ERP equation, as is real time performance integration. Currently, ERP systems rely relational databases , which are good at retrieving small numbers of records, but do not effectively retrieve large

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

Evaluate Now

Documents related to » crm system origins evolution

Fourth Shift Corporation: Working Overtime To Provide Complete Customer Care


Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business applications from a single source, even if they have to sacrifice some functionality. To that end, the company launched its Complete Care program. Complete Care is possibly the most comprehensive approach for small and midsize manufacturers to obtain needed business enterprise applications, backed by professional services and a long-term commitment to the customer's success. However, Fourth Shift’s future is not without significant challenges.

crm system origins evolution   Read More

Trends Affecting Manufacturers and ERP Part Three: Four More Trends


The evolution of ERP systems has been driven by the emergence of new business practices and information technologies. These have been supported by the growing maturity of the manufacturing profession, and by the evolving development of commercially available software packages. This is an excerpt from the book, Maximizing Your ERP System.

crm system origins evolution   Read More

ERP Beginner's Guide In So Many Words


ERP remains the information backbone for contemporary manufacturing enterprises. However, today's ERP systems are required to address more than traditional processes taking place within the walls of an enterprise. This is a concise ERP reference guide for anyone needing a general knowledge of ERP features and the ramifications of implementing it (or not).

crm system origins evolution   Read More

e-Business Service Provider Evaluation & Selection


This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It then reviewed the critical differentiating service provider criteria, as well as detailed comparisons of competing vendors within the various types of DBSPs.

crm system origins evolution   Read More

How to Sell Management on a New ERP System


How to Sell Management on a New ERP System lists the top 6 advantages of a new ERP system.

crm system origins evolution   Read More

Phone System Buying Checklist


Download this checklist of items to consider before you purchase a new phone system for your business. Ideally, you should answer yes to each of these questions before you buy!

crm system origins evolution   Read More

TEC 2011 CRM Buyer's Guide


The new TEC 2011 CRM Buyer's Guide makes it easy.

crm system origins evolution   Read More

SMB Phone System Buyer's Guide


The SMB Phone Systems Buyers Guide makes it easy.

crm system origins evolution   Read More

Phone System Buying Checklist


Phone System Buying Checklist. Are you buying a new business phone system but have a few critical questions?

crm system origins evolution   Read More

Saleslogix CRM Best Practices Guide


Find out in the saleslogix CRM guidebook by nucleus research, a leading research analyst firm.

crm system origins evolution   Read More