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CRM Application Users Are Key to Project Success
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention to user training and change

crm technical material  could jeopardize your entire CRM project. We have seen many companies start over after months of technical settings and implementation. CRM implementations are geared towards internal employees. These employees are not computer whizzes and are used to performing their jobs in a specific way. Resistance to change brings conflict and soon the perfectly toned software will be rejected or used incorrectly. I have seen many cases where customer service representatives (CSR) or sales representatives process Read More...
ERP for Mill-based and Material Converting Environments
The ERP for Mill-based and Material Converting Environments knowledge base focuses on a range of industrial activities that add value to raw materials by processing them into a form suitable for fu...
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Documents related to » crm technical material


Case Study: Britax


crm technical material  Modules , Microsoft Dynamics CRM Services , Britax Slideguard Clip , Britax Baby . Overview Country or Region : Australia Industry : Manufacturing Customer Profile Britax Childcare is a local manufacturer and distributor of a range of child safety products. Business Situation A costly outage of the company's highly customised IT systems jeopardised the company's operations. Britax needed a new platform and wanted information systems that could capture business data across all parts of the business and Read More...
Getting a More Exact Picture of, well, Exact Software Americas - Part 2
Part 1 of this series talked about my long-standing coverage of Exact Holding, and in particular about my recent update briefing with the Exact Americas

crm technical material  Exact has lately released CRM and Quality templates for Synergy, and many more are to come. In Conclusion Exact Software Americas struck me with its candidness and no-nonsense stance. The company acknowledges the ongoing tough competitive environment, both due to the sluggish economy and much richer competitors’ ability to wage price wars of sorts (via aggressive discounting). In spite of some perhaps self-inflicting moves a few years back, Exact still can claim low customer attrition and high-touch Read More...
Scala and Microsoft Become (Not So) Strange CRM Bedfellows Part Two: Market Impact Continued
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel

crm technical material  of an ideal Microsoft CRM promoter. To refresh our memory, although the market turbulence during last few years has also taken its toll in the company's restructuring and cost-containment exercise, still, with estimated revenue of ~$74 million in 2002, a 4 percent growth over 2001, Scala remains a prominent mid-market enterprise applications provider. Another factor that may bode well for its future is its vast international coverage, and a broad geographic revenue mix (over 4,500 customers with over Read More...
INDUSTRIOS Software-All About Make-to-Project Manufacturing
I recently had the pleasure of talking with Mr. Jacques Decarie, Vice President of Oakville, Ontario–based enterprise resource planning (ERP) company INDUSTRIOS

crm technical material  and customer relationship management (CRM). For Sage 300 ERP, the integration is achieved through its application programming interfaces (APIs) (see the diagram below): The INDUSTRIOS ERP Manufacturing Suite offers specialized manufacturing modules that allow for managing manufacturing sites in real time. The core modules are: Customer Management, Sales Order Fulfillment, Vendor Management, Procurement, Inventory Control, Production Control, and Time Card Management. Some of the extended features of Read More...
Soffront CRM
The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales

crm technical material  CRM The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM. Read More...
Cutting the Risk from CRM Purchase and Deployment
Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can

crm technical material  the Risk from CRM Purchase and Deployment Cutting the Risk from CRM Purchase and Deployment If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Intuit has completed the purchase of certain products from Entellium. Meet your CRM /Sales Force Automation needs with desktop and web applications developed by Intuit and trusted, third-party developers. Source : Entellium Resources Related to Risk from CRM Purchase and Deployment : Read More...
5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

crm technical material  step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections 5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Aplicor delivers Web-based CRM , ERP and accounting software to global midmarket and enterprise organizations. Unique strengths include an intuitive user interface to promote a positive user experience, Source : Read More...
CRM Without Compromise: A Strategy for Profitable Growth
Find out in CRM Without Compromise: A Strategy for Profitable Growth.

crm technical material  help make it happen. CRM is designed to help you maximize sales from existing customers and bring in new accounts. But how does CRM work? What are its key components? And how can you employ it to make your organization more profitable? Find out in CRM Without Compromise: A Strategy for Profitable Growth . You'll learn about CRM from all the key angles: strategy, challenges, framework, and execution—along with tips and best practices for every step along the way. You'll also find out about the critical Read More...
Integrative CRM Enhances Midsize Business Agility and Performance
Customer relationship management (CRM) is more feasible and affordable than ever for midsize businesses. Learn what it takes to build a successful program in

crm technical material  CRM Enhances Midsize Business Agility and Performance Customer relationship management (CRM) is more feasible and affordable than ever for midsize businesses. Learn what it takes to build a successful program in this report. Read More...
CRM for Manufacturing vs. Regular CRM
A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and

crm technical material  for Manufacturing vs. Regular CRM A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and production departments within a manufacturing company, mentioned some customer relationship management (CRM) vendors that seem to have adapted their products for the manufacturing industry, and I also promised I would get back to you with more information on these products. Why do Manufacturing Companies Need a Read More...
National Technical Systems
National Technical Systems (NTS) is an engineering services company. NTS provides testing, certifications, product design consulting services, and supply chain

crm technical material  Technical Systems National Technical Systems (NTS) is an engineering services company. NTS provides testing, certifications, product design consulting services, and supply chain management solutions. Read More...
Pivotal CRM
Pivotal CRM is a full-featured customer relationship management (CRM) platform built on the Microsoft .NET framework, suited to organizations of all sizes

crm technical material  CRM Pivotal CRM is a full-featured customer relationship management (CRM) platform built on the Microsoft .NET framework, suited to organizations of all sizes that are looking to optimize their CRM processes, including sales force, marketing, and service automation.   Pivotal is built on a flexible platform, so the CRM experience is built around an organization’s business processes. Pivotal CRM is supported by a full continuum of services that are affordable, easy to use, and configurable to any Read More...
CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self

crm technical material  with Senior Management and CRM Culture CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture Featured Author - Glen S. Petersen - October 22, 2004 Review In the previous article of this series (see Searching And Establishing The Business Parameters Of CRM ) it was established that customer relationship management (CRM) is an industry where the technology has outpaced the sophistication of the user community to properly utilize the tools; Read More...

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