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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm technology vendors


Research Note: CRM Technology Value Matrix-First Half 2012
Many companies are evaluating additions, upgrades, and changes to their core CRM solutions because of the innovations vendors are driving in areas such as

crm technology vendors  Note: CRM Technology Value Matrix-First Half 2012 Many companies are evaluating additions, upgrades, and changes to their core CRM solutions because of the innovations vendors are driving in areas such as social collaboration, mobile access, and analytics. In turn, vendors are accelerating the pace of upgrades and new functionality delivery. The Technology Value Matrix evaluates the usability and functionality of solutions that support sales, marketing, and customer service. Get details.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » crm technology vendors

Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 2: Market Impact


Tier2/Tier 3 vendors are prepared to endure the onslaught of the likes of SAP, Oracle, and PeopleSoft, as well as of proverbial mid-market leaders such as J.D. Edwards, Baan, Intentia, QAD, IFS and Epicor, and newly formed mid-market juggernauts like Microsoft Great Plains, Best Software (formerly Sage Software), and Navision, to name some. Frontstep and the Syspro Group lead the way.

crm technology vendors  as ERP, SCM and CRM applications individually improve to collaborate better, other technology components might also come into play to enhance the level of collaboration. In addition to e-procurement and private trade exchanges (PTXs), one of these could be the pricing and revenue optimization technology, which extracts data from both ERP and CRM applications to, e.g., determine the best prices to quote and the best promotions to apply in every particular case. Product lifecycle management (PLM) is Read More

Acta Technology Helps Add Business Intelligence Capabilities to Major ERP Vendors


Sand Technology Systems International Inc. (NASDAQ: SNDT), a provider of business intelligence (BI) solutions, announced today that it is partnering with Acta Technology, Inc. (Acta) to provide "guaranteed and cost-effective" BI results for users of SAP R/3. Both Sand and Acta will be featuring the Nucleus RapidMarts as preferred solutions for the increasing numbers of customers seeking effective ways to handle BI applications with SAP.

crm technology vendors  Technology Helps Add Business Intelligence Capabilities to Major ERP Vendors Event Summary Montreal, Quebec--December 14, 1999 - Sand Technology Systems International Inc. (NASDAQ: SNDT), a leading provider of business intelligence (BI) solutions, announced today that it is partnering with Acta Technology, Inc. (Acta) to provide guaranteed and cost-effective BI results for users of SAP R/3. Acta is a leading provider of data warehousing solutions for both internal decision support and Read More

CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity


Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation.

crm technology vendors  | CRM Systems | CRM Technology | CRM Tools | CRM Vendors | CRM White Paper | CRM Workflow | CRM Workflow Assembly | CRM Workflow Change | CRM Workflow Examples | CRM Workflow Manager | CRM Workflow Monitor | CRM Workflow Service | CRM Workflows | Customer Management | Customer Metrics | Customer Model | Customer Modeling | Customer Overview | Customer Performance | Customer Planning | Customer Presentation | Customer Process | Customer Process Management | Customer Relation | Customer Relation Management Read More

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?


When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.

crm technology vendors  minute session at a CRM conference and you'll realize how immature, complicated, and confusing the EAI marketplace still is. He'll talk to you about four different types of EAI (Data level, Application interface level, Method level, and User Interface level); he'll tell you that EAI is expensive; and he'll explain why the existing EAI methods fall short of their promises (security issues; non-real-time data transfer; customer coding requirements, among other issues). As an aside, for in-depth Read More

Eagle Technology


Eagle Technology, Inc. was founded in 1986 and is based in Mequon, Wisconsin (US). The company provides maintenance software for different sizes of operations ranging from the single-user who needs a basic CMMS, to large, multisite clients and Fortune 500 companies that need a fully-featured enterprise solution. It has customers in more than twenty-five countries. Eagle Technology services a diverse cross-section of industries ranging from manufacturing; healthcare; local, state, and federal governments; and the public school system and it internationally markets its products through distributors and direct sales. Eagle Technology offers installation assistance, technical support, and on- or off-site training options.

crm technology vendors  Technology Eagle Technology, Inc. was founded in 1986 and is based in Mequon, Wisconsin (US). The company provides maintenance software for different sizes of operations ranging from the single-user who needs a basic CMMS, to large, multisite clients and Fortune 500 companies that need a fully-featured enterprise solution. It has customers in more than twenty-five countries. Eagle Technology services a diverse cross-section of industries ranging from manufacturing; healthcare; local, state, and Read More

Social CRM: Key Strategies and Must-have Features


Social CRM has become one of the biggest growth areas in CRM for companies trying to develop a greater understanding of their customers. Social CRM is no longer a “nice to have.” It is an essential component of a CRM solution that helps organizations understand what customers really think, by interacting with them directly and getting involved in the conversation about their own organization. Know the key aspects of social CRM.

crm technology vendors  and Must-have Features Social CRM has become one of the biggest growth areas in CRM for companies trying to develop a greater understanding of their customers. Social CRM is no longer a “nice to have.” It is an essential component of a CRM solution that helps organizations understand what customers really think, by interacting with them directly and getting involved in the conversation about their own organization. Know the key aspects of social CRM. Read More

CRM, ERP, BI, and IT Investment-Where Do You Find the Business Benefit?


Most companies want to use customer relationship management (CRM) applications to “supercharge” their sales forces. They want to gain some advantage with customer retention and acquisition, to manage the sales pipeline, and to have better market insight. But few companies realize these goals, often because of the way CRM is implemented. Find out where a CRM implementation can get off track—and how to ensure CRM success.

crm technology vendors  because of the way CRM is implemented. Find out where a CRM implementation can get off track—and how to ensure CRM success. Read More

Cre8tive Technology and Design


Cre8tive Technology and Design is a dedicated enterprise resource planning (ERP) software solutions partner for Epicor. Being customer-centric, it provides companies with solutions that will best fit their needs, with a rapid return on investment and a low total cost of ownership. By understanding its clients' business model and requirements, Cre8tive Technology provides efficient solutions and peerless customer service, using proven processes and procedures.

crm technology vendors  Technology and Design Cre8tive Technology and Design is a dedicated enterprise resource planning (ERP) software solutions partner for Epicor. Being customer-centric, it provides companies with solutions that will best fit their needs, with a rapid return on investment and a low total cost of ownership. By understanding its clients' business model and requirements, Cre8tive Technology provides efficient solutions and peerless customer service, using proven processes and procedures. Read More

Linkage Technology (Group) Co., Ltd.


Linkage Technology (Group) Co., Ltd. was founded in 1997 and is one of the largest software enterprises in China. Linkage provides application software development, system integration, and network equipment manufacturing services in the electronic and information industry. The company has helped major organizations to implement tax systems, broadband networks, and finance networks. It also provides outsourcing for application development, maintenance, and reengineering, as well as testing. With headquarters in Nanjing, the company also has branch offices in Beijing, Shanghai, and seven other locations.

crm technology vendors  Technology (Group) Co., Ltd. Linkage Technology (Group) Co., Ltd. was founded in 1997 and is one of the largest software enterprises in China. Linkage provides application software development, system integration, and network equipment manufacturing services in the electronic and information industry. The company has helped major organizations to implement tax systems, broadband networks, and finance networks. It also provides outsourcing for application development, maintenance, and reengineering, Read More

CRM: Past, Present, and Future


Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future.

crm technology vendors  representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future. Read More

Market Focus Report: The Value of Mobile and Social for CRM


Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included small, medium, and large enterprises using both on-demand and on-premise CRM applications. Results show that adding mobile access and social collaboration to CRM delivers significant benefits to organizations. See why you should consider mobile and social CRM adoption.

crm technology vendors  Mobile and Social for CRM Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included small, medium, and large enterprises using both on-demand and on-premise CRM applications. Results show that adding mobile access and social collaboration to CRM delivers significant benefits to organizations. See why you should consider mobile and social CRM adoption. Read More

Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation


Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements should be assessed first.

crm technology vendors  New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements Read More

Saleslogix CRM Best Practices Guide


Find out in the saleslogix CRM guidebook by nucleus research, a leading research analyst firm.

crm technology vendors  CRM Best Practices Guide SalesLogix is a popular mid-market customer relationship management (CRM) solution that can grow your business by helping you acquire new customers and expand your existing accounts. Its relatively low cost and rapid deployment time means you can quickly enjoy the benefits of increased sales and profits. But how can you use SalesLogix CRM to your maximum advantage? And what are the best practices associated with it that you can pick up and profit from? Find out in the Read More

Maximizer CRM 12: Salesforce Automation Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

crm technology vendors  CRM 12: Salesforce Automation Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More