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Abstract:
In going through a business decision process for complex technology selections, more and more use is being made of technologically
driven processes using Decision support tools and captured knowledge. The use of these systems and the capability to drive
a solution from them assumes an ability to accurate (...)
Excerpt related to
crm tutorial on scm based:
In going through a business decision process for complex technology selections, more and more use is being made of technologically
driven processe...
Published:
2001-05-30
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Abstract:
This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities
of Knowledge Based Selection Methods and Tools. These tools, integrated with business decision making procedures, can arguably
reduce selection risk and improve chances for succ (...)
Excerpt related to
crm tutorial on scm based:
This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities
of Knowledge Based ...
Published:
2001-05-31
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Abstract:
Your Challenge: Get Decision Makers' Approval for a Total Customer Relationship Management. Specific, Measurable, Achievable,
Relevant and Time-Bound. Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable
at the same time. This can be a challenge. Whether compa (...)
Excerpt related to
crm tutorial on scm based:
Your Challenge: Get Decision Makers' Approval for a Total Customer Relationship Management. Specific, Measurable, Achievable,
Relevant and Time-Bou...
Published:
2010-03-11
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Abstract:
This tutorial identifies the significance of researching technology vendors to both buyers and vendors/VARs. Buyers require
research to determine the short list and vendors/VARs can use research to assess the viability of opportunities before
committing time and money to a sales effort. Since a ' (...)
Excerpt related to
crm tutorial on scm based:
... While no one sane (or emancipated) enough will get married based on questionnaires ...
This concludes Part 4 of a four-part tutorial on how to effectively ...
Published:
2002-03-11
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Abstract:
Since a 'one-size-fits-all' product is still not quite a viable possibility, almost every product can win provided a certain
set of requirements. The Catch 22 for both buyers and vendors/VARs is to pinpoint the right opportunity in this ongoing 'dating
game'. An RFP/RFI selection process can streamline (...)
Excerpt related to
crm tutorial on scm based:
... This is Part 2 of a four-part tutorial that addresses this situation from ...
have been isolated as meaningful to best differentiate ERP packages, based on TEC's ...
Published:
2002-03-06
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Abstract:
This part illustrates how selecting the right ERP product depends on each client's requirements. Epicor, QAD, and Ramco
Systems' rank can change with different sets of client requirements. (...)
Excerpt related to
crm tutorial on scm based:
Try A Knowledge-Based Matchmaker Part 3: Comparing Three ERP Vendors. ... This concludes
Part 3 of a four-part tutorial on how to effectively streamline the ERP ...
Published:
2002-03-07
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Abstract:
The PeopleSoft-J.D. Edwards merger was, in great part, about retaining the big five (or big four, or big three) seat and
the need to be bigger within shrinking market opportunities. The combined vendors should now a have solid foothold against
SAP and Oracle, particularly because one better-performing si (...)
Excerpt related to
crm tutorial on scm based:
The PeopleSoft-JD Edwards merger was, in great part, about retaining the big five (or big four, or big three) seat and the
need to be bigger wit...
Published:
2004-01-26
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Abstract:
A CMMS is an excellent business opportunity whose implementation can significantly improve operations, reduce equipment downtime,
increase accountability of the maintenance functions, and produce substantial financial savings. Read on to learn how this
can be accomplished. (...)
Excerpt related to
crm tutorial on scm based:
A CMMS is an excellent business opportunity whose implementation can significantly improve operations, reduce equipment downtime,
increase account...
Published:
2003-07-08
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Abstract:
Companies are looking for more areas to squeeze savings out of operations. One such area that may be fertile ground to explore
is equipment maintenance. The class of software that can help to cultivate these savings is computerized maintenance management
systems (CMMS). This article discusses the basics (...)
Excerpt related to
crm tutorial on scm based:
Companies are looking for more areas to squeeze savings out of operations. One such area that may be fertile ground to explore
is equipment mainte...
Published:
2003-07-07
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Abstract:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t (...)
Excerpt related to
crm tutorial on scm based:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from W...
Published:
2002-08-16
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Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
crm tutorial on scm based:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
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Abstract:
Even before the mega merger, PeopleSoft had already set it sights on a bigger manufacturing presence. PeopleSoft’s acquisition
of mid-to-large ERP system developer J.D. Edwards this summer, and most recently demand flow and lean manufacturing software
solution from JCIT, might indicate some deep though (...)
Excerpt related to
crm tutorial on scm based:
Even before the mega merger, PeopleSoft had already set it sights on a bigger manufacturing presence. PeopleSoft’s acquisition
of mid-to-large ERP...
Published:
2004-01-27
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
crm tutorial on scm based:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
crm tutorial on scm based:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
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Abstract:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service
Providers (ASPs). We express our views in this regard. (...)
Excerpt related to
crm tutorial on scm based:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel S...
Published:
2000-05-18
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Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
crm tutorial on scm based:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
crm tutorial on scm based:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM (...)
Excerpt related to
crm tutorial on scm based:
CRM. CRM itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to
provide explanati...
Published:
2001-11-02
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Abstract:
There is certainly room to ask the fundamental question of whether the traditional practice of RFI/RFP-based selection processes
has been adequate for the task of selecting complex systems. The record indicates there is much room for improvement. In essence,
for complex selections like in the case of ent (...)
Excerpt related to
crm tutorial on scm based:
There is certainly room to ask the fundamental question of whether the traditional practice of RFI/RFP-based selection processes
has been adequate...
Published:
2003-10-27
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Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
crm tutorial on scm based:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09