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TEC’s New Utilities ERP Evaluation Center: A Preview
The Utilities IndustryFrom TEC’s perspective and based on our understanding of the industry, the utilities industry consists primarily of the following
a customer relationship management (CRM) solution, utilities companies can take advantage of the sales and marketing functionality, which helps them manage packages, discounts and promotions. Finally, meter reading or automated meter reading system (AMRS), service contract and entitlement management, automatic service activation, and service order management are important functionality that a utilities company can look for when selecting business software. Among the functionality specific to the
CRM for Financial and Insurance Markets RFI/RFP Template
Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Respons...
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ERP for the Utilities Industry
Utilities (gas, water, electricity, and energy) software is typically built off customer billing systems encompassing a suite of modules covering fleet management, maintenance management, GIS, AMR,...
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Marquee Vendors Partner for Deepening Inherent CRM and BI Links
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation of marketing automation
business in e-commerce and CRM markets. Before being acquired, the vendor shifted focus away from its traditional B2C e-commerce positioning into more generic support for all selling channels, such as mobile sales, and will now likely focus only on retail. Other Prospective Industries for Alliance MA solution providers are searching for different markets to peddle their wares. Financial services is a promising target as their need for strong customer service capabilities is clear. They have millions of cu
Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve
Ciboodle-One More BPM-Centric CRM Provider The obvious interaction between business process management (BPM) and customer relationship management (CRM) in the business realm has not been that natively embraced by software providers in their offerings (for more analysis, read TEC ’s blog post ). Some exceptions are Pegasystems (including Chordiant , read here ), Consona CRM (including former Onyx , SupportSoft , and KNOVA , read here ), and KANA Software (read here ). To be fair, Microsoft Dynamics
Business Benefits to FSM-CRM-ERP Systems Integration
These days everything starts with the customer and his or her experience. From this perspective—of the customer experience—the service sector must ensure
integration among FSM and CRM and ERP software needs to ensure that the data stored in FSM systems—for example, customer location data, best route, etc.—is complemented by the financial details residing in ERP system and the entire customer profile that exists in the CRM system. One challenge to overcome when integrating FSM software with both ERP and CRM systems from a customer data perspective is making sure that the data is clean (no duplications, no incompletes, etc.), coherent, and congruent. In
'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Oracle
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Why CRM Software is a Smart Investment in a down Economy
Find out more about why CRM is such a smart and timely investment for your small or midsized business in the white paper, crm: a business imperativ...
CRM Software is a Smart Investment in a down Economy Is it really possible to grow your company during an economic downturn—and still cut costs? Fortunately, the answer is yes—and there's no better way to do it than with the right customer relationship management (CRM) software. By its very nature, CRM is one of the only technologies that can both increase your company's revenues and reduce its costs . And that's a pretty good combination during tough economic times. Find out more about why CRM is
Get Your Sales Team Going with Mobile CRM
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Team Going with Mobile CRM Are your field salespeople performing at peak ability? Are they connected and ready to do the things that bring in sales anytime and anywhere? Wouldn't it be a worthwhile objective to get your salespeople booking more face time with clients, and winning more business in less time? It's all possible, if you equip your salespeople with mobile CRM. As you'll discover in the executive brief Get Your Sales Teams Going with Mobile CRM , mobile CRM lets your sales reps perform more of
Leveraging CRM for Midsize Company Growth
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CRM, ERP, BI, and IT Investment-Where Do You Find the Business Benefit?
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CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a
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NetSuite CRM+ holds corporate data in a single database, giving executives access to their key performance metrics on a customizable, real time dashboard. It
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How ERP and CRM Solutions Can Save You Money
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Market Focus Report: The Value of Mobile and Social for CRM
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Dynamics CRM: Customer Relationship Management (CRM) Competitor Analysis Report
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the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.
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